Settings and activity
18 results found
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2 votes
An error occurred while saving the comment -
2 votes
An error occurred while saving the comment 
Ritesh (Adobe)
commented
Hi, We appreciate the time and effort you took to leave us a remark since we're constantly searching for ways to make Acrobat better.
We completely resonate with this issue and will plan to resolve it in the future.
Do look forward to our upcoming releases!
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2 votes
An error occurred while saving the comment Ritesh (Adobe)
commented
Hi, We appreciate your valuable feedback! We're always looking for ways to make Acrobat better, and we appreciate the time and effort you have taken to share your feedback with us.
It would be really helpful if you could provide the following details:
- Steps that resulted in the error message
- Screenshot of the error message
- OS versionIn case any of your critical workflows are impacted, and you have the option to switch back to the old UI from the “Menu” on the top left corner on windows, and View Menu on MacOS.
Do look forward to our upcoming releases!
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6 votes
An error occurred while saving the comment Ritesh (Adobe)
commented
Hi, We appreciate your valuable feedback! We're always looking for ways to make Acrobat better, and we appreciate the time and effort you have taken to share your feedback with us.
We acknowledge that the new Acrobat represents a notable change, however we hope that as you get familiar with the new interface, you are able to be more productive & get more out of Acrobat.With the new interface we aim to
1. Provide a simplified viewing experience that helps reduce clutter & optimise it for most used PDF actions that are relevant while viewing a document.
2. Easily allow users to discover PDF tools they need by ensuring tools are intuitively grouped and a click away,
a. For example, all tools that allow content, page & file level edits can be found under one action based verb called “Edit”; tools that allow converting files to & from PDFs can be found under “Convert”; tools that allow filling & signing documents or requesting signatures from others under “Sign”.
3. Most importantly, the new interface enables users to effortlessly move between different PDF tools to complete their document related tasks
a. For example, someone viewing comments in a PDF should also be able to easily edit the text of it without interrupting their workflow
b. A user can seamlessly perform page level edits such as reordering, inserting, extracting, rotating or deleting pages while editing content and/or commenting on the file
Rest assured, we have been actively listening to the feedback from this community to swiftly incorporate them into our upcoming releases, few of which are as below1. Lack of an ability to customise the user interface
a. Users will soon be able to drag the floating quick tools bar anywhere within the viewer to prevent overlap with the top left of the document
b. Ability to pin commonly used tools for easy access
2. Discoverability of certain top user actions & tools
a. Easy access to undo & redo on the top bar
b. Easy access to all page display, navigation & zoom tools such as 2 page view, 2 page with scrolling, marquee & dynamic zoom etc, from the bottom right menu
c. Improved discovery of common file level actions such as Save As, Print, Protect using password from the Menu
3. Bugs, performance & stability issues
a. Fixed several crashers and bugs, and continue to address these issues with the highest priority
A point to note is that as we made these changes in the interface, we have tried to ensure all tools & features that are currently supported, retain their familiar functionalities and workflows as they did in the previous version. We are committed to address any gaps or issues reported by users related to any break in current workflows in all our past & upcoming releases. In case any of your current workflows are not functioning as expected, do share it with us on this thread, and we will address them with the highest priority.
In case any of your critical workflows are impacted, and you have the option to switch back to the old UI from the “Menu” on the top left corner on windows, and View Menu on MacOS.
We will follow up on this response with a detailed blog post explaining the changes, a guide to help familiarise you to the new interface, along with regular updates on upcoming changes.
We are also updating our helpx page that will assist you better - https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html
Thank you once again for your feedback, and do look forward to our upcoming releases !
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6 votes
An error occurred while saving the comment Ritesh (Adobe)
commented
Hi, We appreciate the time and effort you took to leave us a remark since we're constantly searching for ways to make Acrobat better.
We acknowledge that the new Acrobat represents a notable change, however we hope that as you get familiar with the new interface, you are able to be more productive & get more out of Acrobat.
With the new interface we aim to
1.Provide a simplified viewing experience that helps reduce clutter & optimise it for most used PDF actions that are relevant while viewing a document.
2. Easily allow users to discover PDF tools they need by ensuring tools are intuitively grouped and a click away,
**For example, all tools that allow content, page & file level edits can be found under one action based verb called “Edit”; tools that allow converting files to & from PDFs can be found under “Convert”; tools that allow filling & signing documents or requesting signatures from others under “Sign”.
3. We allow lot of customization in the app. For example - you can drag drop the tools in All tools left pane to reorder your tools. Similarly, the top left toolbar (Quick tools) can also be customized using Customization window that comes on clicking ... button at the bottom of the toolbar. We are in the process of adding more customizations in the app.
We would also like to highlight that we have exhaustively tested these changes with users over the past 12 months, keenly monitoring user behavior & addressing top user issues before gradually rolling out the new interface to the Acrobat user base
A point to note is that as we made these changes in the interface, we have ensured all tools & features that are currently supported, retain their familiar functionalities and workflows as they did in the previous version. We are proactively addressing any gaps or issues reported by users related to any break in current workflows.
We will follow up on this response with a detailed blog post explaining the changes, a guide to help familiarize you to the new interface, along with regular updates on upcoming changes.
We are also updating our helpx page that will assist you better - https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html
Once again, we appreciate your comments. Please stay tuned for more of our upcoming releases.
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1 vote
An error occurred while saving the comment Ritesh (Adobe)
commented
Hi,
Please provide the following details:
1. Acrobat version and Mac OS version
2. Firefox versionThanks and regards,
Ritesh -
1 vote
An error occurred while saving the comment Ritesh (Adobe)
commented
Hi Robert,
Please make sure that you have installed the correct extension of Acrobat. You can install the correct extension from
https://chrome.google.com/webstore/detail/adobe-acrobat/efaidnbmnnnibpcajpcglclefindmkajIf you already have the correct extension installed, Please let us know if the pop-ups disappear after disabling or removing the extension from Chrome?
Regards,
Ritesh -
8 votes
An error occurred while saving the comment Ritesh (Adobe)
commented
Hi Angela,
This forum is only for Acrobat for Windows and Mac. Are you using mobile app to print your PDF document?
Regards,
Ritesh -
1 vote
An error occurred while saving the comment Ritesh (Adobe)
commented
Hi,
Thank you reporting this issue. Please follow these steps to resolve your issue:
1. Open document in Acrobat
2. Press Control + P to open print dialog
3. Click on "Advance" button next to printers list
4. Make sure "Print to file" checkbox is uncheckedIf this doesn't resolve your issue, please provide the following details:
1. Acrobat/Reader version and track
2. Document that you are trying to print
3. Printer driver and model detailsThanks
Ritesh -
5 votes
An error occurred while saving the comment Ritesh (Adobe)
commented
Hi,
Thank you for reporting this issue. It would be really helpful if you could provide the following details:
1. Printer driver and model
2. Acrobat version and track
3. PDF document that you are trying to print
4. Is this issue reproducible with other PDF documents as well?Thanks
Ritesh -
1 vote
An error occurred while saving the comment Ritesh (Adobe)
commented
Hi,
Thank you for reporting this issue. It would be really helpful if you could provide the following details:
1. Printer driver and model
2. Acrobat version and track
3. PDF document that you are trying to printThanks
Ritesh -
1 vote
An error occurred while saving the comment Ritesh (Adobe)
commented
Hi,
Thank you for reporting this issue. It would really helpful for us if you could provide a sample PDF document.
Thanks
Ritesh -
2 votes
An error occurred while saving the comment Ritesh (Adobe)
commented
Hi,
Please have a look at this article to save documents as PDF.
https://helpx.adobe.com/acrobat/using/print-to-pdf.html#macThanks
Ritesh -
2 votes
An error occurred while saving the comment Ritesh (Adobe)
commented
Hi Stacey,
Thank you for reporting this issue. It would help us immensely if you could provide the following details:
1. Installed Acrobat version and Track
2. The document (or any sample document) with which you are having this issue
3. Screenshot of your print dialogue. Follow these steps:
3.1 Open document in Acrobat
3.2 Press command+P to open print dialogue
3.3 Take screenshot of the opened dialogueThanks
Ritesh -
2 votes
An error occurred while saving the comment Ritesh (Adobe)
commented
Hi Mark,
Thank you for reporting this issue. It would be really helpful if you could provide the following details:
1. Acrobat version and track
2. Screenshot of error message
3. Document that you are trying to print to PDFCan you also explain your workflow in which you encountered this error?
Thanks,
Ritesh -
6 votes
Hi Bert,
Could you check if the following steps works for you?
1. Open Print dialog
2. Click on “Advance” button
3. Select “Postscript Options”
4. Change “Font & Resource Policy” to “send for each page”
5. Print your documentsThanks
RiteshAn error occurred while saving the comment Ritesh (Adobe)
commented
Hi Bert,
Thank you for providing the information. You can follow the steps below to generate the remaining information.
1. Press Command+Spacebar
2. Type "terminal" and press enter
3. In opened window, type "sudo cd /var/spool/cups"
4. Press enter (you will need to enter your password)
5. Now type "ls -al"
6. Press enter and take a screenshot of the window
7. Now type "ls -al tmp"
8. Press enter and take a screenshot of the windowMake sure to follow these steps after you have encountered the error message and before you dismiss the error messages. Please provide the generated screenshots.
Regards,
RiteshAn error occurred while saving the comment Ritesh (Adobe)
commented
Hi Bert,
Thanks you for reporting this issue. It would help us immensely if you could provide the following details:
1. Exact version of Acrobat installed on your system.
2. Permissions of /var/spool/cups directory.
3. Is this issue happening every time you attempt to print a document?
4. Please list the contents of /var/spool/cups directory when the error is displayed to you.Thanks
Ritesh -
5 votes
An error occurred while saving the comment Ritesh (Adobe)
commented
Hi Lori,
Thank you for reporting this issue to us. Please provide the following information for us to reproduce the issue at our end:
1. Version of Acrobat/Reader you are using.
2. Sample document with highlighted text.
3. Model of printer and print driver.Regards,
Ritesh -
1 vote
An error occurred while saving the comment Ritesh (Adobe)
commented
Hi,
Acrobat Pro provides this feature as Bates numbering. You can add page number and date to each page of your document.
You can have a look at below article for more information.
https://helpx.adobe.com/acrobat/using/add-headers-footers-pdfs.html#add_a_bates_numbering_header_or_footer_acrobat_proPlease revert back with more information if this doesn't solve your issue.
Regards,
Ritesh
Hi, We appreciate your valuable feedback! We're always looking for ways to make Acrobat better, and we appreciate the time and effort you have taken to share your feedback with us.
We acknowledge that the new Acrobat represents a notable change, however we hope that as you get familiar with the new interface, you can be more productive & get more out of Acrobat.
You can also use keyboard shortcut Control + O on Windows and Command + O on Mac to quickly open a PDF.
Additionally, We have taken your feedback into account.
Thank you once again for your comments, I hope this helps.