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12 results found

  1. Firefox addon failing to convert

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Creating PDFs  ·  Admin →
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    rite commented  · 

    Hi,

    Please provide the following details:
    1. Acrobat version and Mac OS version
    2. Firefox version

    Thanks and regards,
    Ritesh

  2. pdfconverterhub virus cause pop-up - came in with Chrome extension - can't delete

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    rite commented  · 

    Hi Robert,

    Please make sure that you have installed the correct extension of Acrobat. You can install the correct extension from
    https://chrome.google.com/webstore/detail/adobe-acrobat/efaidnbmnnnibpcajpcglclefindmkaj

    If you already have the correct extension installed, Please let us know if the pop-ups disappear after disabling or removing the extension from Chrome?

    Regards,
    Ritesh

  3. App changed / request fix

    7 votes

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    2 comments  ·  Acrobat Reader for Android  ·  Admin →
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    rite commented  · 

    Hi Angela,

    This forum is only for Acrobat for Windows and Mac. Are you using mobile app to print your PDF document?

    Regards,
    Ritesh

  4. I am unable to print to a printer. Every time I try and print, it comes up as save to file Please advise

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Printing  ·  Admin →
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    rite commented  · 

    Hi,

    Thank you reporting this issue. Please follow these steps to resolve your issue:
    1. Open document in Acrobat
    2. Press Control + P to open print dialog
    3. Click on "Advance" button next to printers list
    4. Make sure "Print to file" checkbox is unchecked

    If this doesn't resolve your issue, please provide the following details:
    1. Acrobat/Reader version and track
    2. Document that you are trying to print
    3. Printer driver and model details

    Thanks
    Ritesh

  5. unable to print any pdfs to printers

    5 votes

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    Need Info  ·  3 comments  ·  Acrobat for Windows and Mac » Printing  ·  Admin →
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    rite commented  · 

    Hi,

    Thank you for reporting this issue. It would be really helpful if you could provide the following details:
    1. Printer driver and model
    2. Acrobat version and track
    3. PDF document that you are trying to print
    4. Is this issue reproducible with other PDF documents as well?

    Thanks
    Ritesh

  6. How to print a combined file double sided? Adobe treats each song as a separate file, even though combined. 1 pc paper per song.

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Printing  ·  Admin →
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    rite commented  · 

    Hi,

    Thank you for reporting this issue. It would be really helpful if you could provide the following details:
    1. Printer driver and model
    2. Acrobat version and track
    3. PDF document that you are trying to print

    Thanks
    Ritesh

  7. Acrobat Pro/Standard PDF Printing.

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Printing  ·  Admin →
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    rite commented  · 

    Hi,

    Thank you for reporting this issue. It would really helpful for us if you could provide a sample PDF document.

    Thanks
    Ritesh

  8. Acrobat Pro DC on Mac OS High Sierra--restore the Print to PDF option.

    2 votes

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    Need Info  ·  2 comments  ·  Acrobat for Windows and Mac » Printing  ·  Admin →
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    rite commented  · 

    Hi,

    Please have a look at this article to save documents as PDF.
    https://helpx.adobe.com/acrobat/using/print-to-pdf.html#mac

    Thanks
    Ritesh

  9. Adobe Acrobat Pro DC Printing too Many Copies

    2 votes

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Printing  ·  Admin →
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    rite commented  · 

    Hi Stacey,

    Thank you for reporting this issue. It would help us immensely if you could provide the following details:
    1. Installed Acrobat version and Track
    2. The document (or any sample document) with which you are having this issue
    3. Screenshot of your print dialogue. Follow these steps:
    3.1 Open document in Acrobat
    3.2 Press command+P to open print dialogue
    3.3 Take screenshot of the opened dialogue

    Thanks
    Ritesh

  10. I cannot print to Adobe pdf. Also, says can't find license...

    2 votes

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Printing  ·  Admin →
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    rite commented  · 

    Hi Mark,

    Thank you for reporting this issue. It would be really helpful if you could provide the following details:
    1. Acrobat version and track
    2. Screenshot of error message
    3. Document that you are trying to print to PDF

    Can you also explain your workflow in which you encountered this error?

    Thanks,
    Ritesh

  11. Can't print pdf files

    6 votes

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    16 comments  ·  Acrobat for Windows and Mac » Printing  ·  Admin →
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    Planned  ·  rite responded

    Hi Bert,

    Could you check if the following steps works for you?
    1. Open Print dialog
    2. Click on “Advance” button
    3. Select “Postscript Options”
    4. Change “Font & Resource Policy” to “send for each page”
    5. Print your documents

    Thanks
    Ritesh

    An error occurred while saving the comment
    rite commented  · 

    Hi Bert,

    Thank you for providing the information. You can follow the steps below to generate the remaining information.
    1. Press Command+Spacebar
    2. Type "terminal" and press enter
    3. In opened window, type "sudo cd /var/spool/cups"
    4. Press enter (you will need to enter your password)
    5. Now type "ls -al"
    6. Press enter and take a screenshot of the window
    7. Now type "ls -al tmp"
    8. Press enter and take a screenshot of the window

    Make sure to follow these steps after you have encountered the error message and before you dismiss the error messages. Please provide the generated screenshots.

    Regards,
    Ritesh

    An error occurred while saving the comment
    rite commented  · 

    Hi Bert,

    Thanks you for reporting this issue. It would help us immensely if you could provide the following details:
    1. Exact version of Acrobat installed on your system.
    2. Permissions of /var/spool/cups directory.
    3. Is this issue happening every time you attempt to print a document?
    4. Please list the contents of /var/spool/cups directory when the error is displayed to you.

    Thanks
    Ritesh

  12. Highlighting doesn't print

    5 votes

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Printing  ·  Admin →
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    rite commented  · 

    Hi Lori,

    Thank you for reporting this issue to us. Please provide the following information for us to reproduce the issue at our end:
    1. Version of Acrobat/Reader you are using.
    2. Sample document with highlighted text.
    3. Model of printer and print driver.

    Regards,
    Ritesh