Settings and activity
12 results found
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1 vote
An error occurred while saving the comment -
1 vote
An error occurred while saving the comment rite commented
Hi Robert,
Please make sure that you have installed the correct extension of Acrobat. You can install the correct extension from
https://chrome.google.com/webstore/detail/adobe-acrobat/efaidnbmnnnibpcajpcglclefindmkajIf you already have the correct extension installed, Please let us know if the pop-ups disappear after disabling or removing the extension from Chrome?
Regards,
Ritesh -
7 votes
An error occurred while saving the comment rite commented
Hi Angela,
This forum is only for Acrobat for Windows and Mac. Are you using mobile app to print your PDF document?
Regards,
Ritesh -
1 vote
An error occurred while saving the comment rite commented
Hi,
Thank you reporting this issue. Please follow these steps to resolve your issue:
1. Open document in Acrobat
2. Press Control + P to open print dialog
3. Click on "Advance" button next to printers list
4. Make sure "Print to file" checkbox is uncheckedIf this doesn't resolve your issue, please provide the following details:
1. Acrobat/Reader version and track
2. Document that you are trying to print
3. Printer driver and model detailsThanks
Ritesh -
5 votes
An error occurred while saving the comment rite commented
Hi,
Thank you for reporting this issue. It would be really helpful if you could provide the following details:
1. Printer driver and model
2. Acrobat version and track
3. PDF document that you are trying to print
4. Is this issue reproducible with other PDF documents as well?Thanks
Ritesh -
1 vote
An error occurred while saving the comment rite commented
Hi,
Thank you for reporting this issue. It would be really helpful if you could provide the following details:
1. Printer driver and model
2. Acrobat version and track
3. PDF document that you are trying to printThanks
Ritesh -
1 vote
An error occurred while saving the comment rite commented
Hi,
Thank you for reporting this issue. It would really helpful for us if you could provide a sample PDF document.
Thanks
Ritesh -
2 votes
An error occurred while saving the comment rite commented
Hi,
Please have a look at this article to save documents as PDF.
https://helpx.adobe.com/acrobat/using/print-to-pdf.html#macThanks
Ritesh -
2 votes
An error occurred while saving the comment rite commented
Hi Stacey,
Thank you for reporting this issue. It would help us immensely if you could provide the following details:
1. Installed Acrobat version and Track
2. The document (or any sample document) with which you are having this issue
3. Screenshot of your print dialogue. Follow these steps:
3.1 Open document in Acrobat
3.2 Press command+P to open print dialogue
3.3 Take screenshot of the opened dialogueThanks
Ritesh -
2 votes
An error occurred while saving the comment rite commented
Hi Mark,
Thank you for reporting this issue. It would be really helpful if you could provide the following details:
1. Acrobat version and track
2. Screenshot of error message
3. Document that you are trying to print to PDFCan you also explain your workflow in which you encountered this error?
Thanks,
Ritesh -
6 votes
Hi Bert,
Could you check if the following steps works for you?
1. Open Print dialog
2. Click on “Advance” button
3. Select “Postscript Options”
4. Change “Font & Resource Policy” to “send for each page”
5. Print your documentsThanks
RiteshAn error occurred while saving the comment rite commented
Hi Bert,
Thank you for providing the information. You can follow the steps below to generate the remaining information.
1. Press Command+Spacebar
2. Type "terminal" and press enter
3. In opened window, type "sudo cd /var/spool/cups"
4. Press enter (you will need to enter your password)
5. Now type "ls -al"
6. Press enter and take a screenshot of the window
7. Now type "ls -al tmp"
8. Press enter and take a screenshot of the windowMake sure to follow these steps after you have encountered the error message and before you dismiss the error messages. Please provide the generated screenshots.
Regards,
RiteshAn error occurred while saving the comment rite commented
Hi Bert,
Thanks you for reporting this issue. It would help us immensely if you could provide the following details:
1. Exact version of Acrobat installed on your system.
2. Permissions of /var/spool/cups directory.
3. Is this issue happening every time you attempt to print a document?
4. Please list the contents of /var/spool/cups directory when the error is displayed to you.Thanks
Ritesh -
5 votes
An error occurred while saving the comment rite commented
Hi Lori,
Thank you for reporting this issue to us. Please provide the following information for us to reproduce the issue at our end:
1. Version of Acrobat/Reader you are using.
2. Sample document with highlighted text.
3. Model of printer and print driver.Regards,
Ritesh
Hi,
Please provide the following details:
1. Acrobat version and Mac OS version
2. Firefox version
Thanks and regards,
Ritesh