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  1. I cannot transfer my pdf files to LibreOffice. How can I do this it seems like a failure in the system

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Michael,

    Can you please explain what is the issue you are facing?
    To which file format(docx, doc, xlsx, pptx,html) you are trying to convert the PDF files?
    Please share the acrobat version and OS version along with the above asked information.

    Thanks and Regards,
    Akanksha Garg

  2. How to upload from Adobe Scan app to Document Cloud

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Mohammad,

    When you save your PDF in Adobe scan app, it automatically uploads the document to Document cloud.

    Thanks and Regards,
    Akanksha Garg

  3. Exporting Formular Data to CSV-File don´t work correctly

    1 vote

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    Need Info  ·  5 comments  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Florian,

    Apologies for late reply. Can you please share the exact steps to reproduce the issue?
    Also the file you attached on dropbox is of 2.33 MB. Are you exporting multiple PDF's of this kind using some action or a single PDF of 500MB to 1000MB size?

    Thank you for your patience.

    Regards,
    Akanksha Garg

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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Florian,

    You can share it by uploading it on Document cloud or DropBox and share a public link with us. You can also use share and track PDF option available in Acrobat.

    1. Click the Share button in the upper-right corner when a PDF document is open in Acrobat DC or Acrobat Reader DC. Alternatively, choose Tools > Share, and then browse and select the PDF.
    2. Choose View File.
    3. Click Get Link.
    4. In the Get Link section, click Create Link. The selected files are uploaded to the Adobe Document Cloud and a public link is created.
    5. Click Copy Link, and close the Share pane.
    6. Share the link with the recipients.

    For more info: https://helpx.adobe.com/acrobat/using/sharing-pdfs.html

    Regards,
    Akanksha Garg
    Software Engineer
    Adobe Acrobat Team

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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Florian,

    Thank you for reporting the issue.
    Have you tried export to Excel? Is it also giving the same empty output file?

    Also, Can you please provide us the details of the following:

    1. Acrobat Version - Please share the screenshot of the Acrobat version screen
    Go to help -> About Acrobat ... and take a screenshot
    2. Operating system (Mac/Win) and its version
    3. Input PDF Files
    4. Output file

    Regards,
    Akanksha Garg
    Software Engineer
    Adobe Acrobat Team

  4. Acrobat Pro DC used to convert XPS files from the properties menu, but the latest update gives an error message about "not supported". Why?

    1 vote

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    4 comments  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi,

    XPS conversion is not available on Acrobat Reader . It is supported on Acrobat Pro DC, Acrobat 2015, and Acrobat 2017.

    Thanks and Regards,
    Akanksha Garg

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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi,

    The XPS to PDF conversion feature in the Windows versions of Acrobat DC, Acrobat 2015, and Acrobat 2017 was by default disabled in the most recent update of the product.

    You can re-enable this feature by following the instructions at https://helpx.adobe.com/acrobat/kb/unable-convert-xps-to-pdfs.html which involves editing the Windows registry and adding a key.

    Regards,
    Akanksha Garg
    Software Engineer
    Adobe Acrobat Team

  5. Export multiple PDFS to .txt at the same time.

    1 vote

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    Resolved  ·  2 comments  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Peter,

    Exporting PDf to txt is available only in Acrobat pro DC and it exports one file at a time. If you want to do this operation for 400 files, then you can create an action for the same in Acrobat pro DC.

    Step 1 - Start Action Wizard
    Select "Tools" panel located on the main Acrobat toolbar. Double-click on "Action Wizard" tool icon to open tool controls.
    Step 2 - Create New "Action"
    Click on "New Action" icon on the "Action Wizard" toolbar to create a new batch processing "action".
    Step 3 - Add Tools (Batch Commands)
    Add batch commands (tools) to the "action" and configure what documents to use as the input. Click on "Save & Export"
    Step 4
    Select save command and press -> button to add it to the list of action steps.
    Then press "Specify Settings" button:
    Step 5 - Configure the Tool/Command
    Select Export File(s) to Alternate Format -> Text(plain)
    Configure all settings as required by the command and press OK button.
    Step 6 - Select Input Files/Folders To Process
    Now select input files/folders to run this action on. Press either file or folder icon in the "Files to be Processed" section and select an input files/folder. Repeat this procedure multiple times to add more than one file/folder if necessary.
    Step 7 - Save Action
    Now we have completed configuring the command. We have specified input files/folders, commands to use and where and how to save the results. Press "Save" button to save these settings as a named "action"

    Step 8 - Add Name and Description
    Type desired "Action Name" and description into "Save Actions" dialog. Press "Save" button to save the action.

    Step 9 - Selecting Action For Execution
    Now you should see this new action added to both the "Action Wizard" toolbar and to "File > Action Wizard" menu. Click on the action in the "Actions" list to execute it. If you have selected a folder as input and there are a lot of files in it, then it takes quite some time for Adobe Acrobat to display a "Start" button for launching the action (see next step).

    Step 10 - Starting the Action
    Press "Start" button to execute the action.

    Please follow this document if needed: https://www.evermap.com/ActionWizardDC.asp#targetText=Select%20%22Tools%22%20panel%20located%20on,icon%20to%20open%20tool%20controls.&targetText=Click%20on%20%22New%20Action%22%20icon,new%20batch%20processing%20%22action%22.&targetText=Select%20a%20command%20and%20and,the%20list%20of%20action%20steps.

    Thanks and Regards,
    Akanksha Garg

  6. PDF to Word Conversion

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Chandrakant,

    Apologies for the issues you are facing. Can you please share the details of the issues you are facing while using Acrobat?
    We are continuously working on improving user experience. Your valuable feedback is important to us.

    Thanks and Regards,
    Akanksha Garg

  7. Export to excel typically does not work

    1 vote

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    Need Info  ·  3 comments  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Dan,

    Thank you for the information. We need some more information for this issue. Please provide the following information:

    1. Acrobat Version -
    Go to help -> About Acrobat ... and take a screenshot
    2. Operating system (Mac/Win) and its version
    3. Exact steps to reproduce the issue.
    4. Device Configuration , if it is device specific.

    Regards,
    Akanksha Garg
    Software Engineer
    Adobe Acrobat Team

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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Dan,

    Thank you for reporting the issue. Can you please provide the exact steps to reproduce the issue. Is it possible to post a screenshot or a video of the issue as well?
    https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    We're here to help, just need more info.

    Thanks and Regards,
    Akanksha Garg

  8. Acrobat Pro DC doesn't show Save As options when saving

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Marce,

    We’re sorry for the trouble you had with Acrobat, what is the dot version of Acrobat installed? To identify, refer to https://helpx.adobe.com/acrobat/kb/identify-product-version.html

    Would you please share the exact steps performed to reproduce the issue? It will be good if you can share the video recording of the issue.

    We’re here to help, just need more info.

    Thanks,
    Akanksha Garg
    Software Engineer
    Adobe Acrobat Team

  9. [BUG] Acrobat export to Word will change randomly page orientation

    1 vote

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    7 comments  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Riccardo,

    With the latest release of Acrobat on 14th May, 2019, this issue has been addressed.

    If your product is not already updated, you can manually do so from within the product. Click on the menu Help-> Check for updates.

    After product update, please execute following steps and let us know if issue is resolved:

    1. Open regedit (Win Key + r, type regedit)
    2. Go to following path : Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\
    3. Go to "Adobe Acrobat" key and go to relevent track subkey
    4. Create a key with name "FeatureState" if it does not exit.
    5. Create a new DWORD with name "ExportAutoRotatePages" and set its value to 0.
    6. Restart the Acrobat and export the file.

    Setting ExportAutoRotatePages value to 0 will disable auto rotate for excel, word and pptx. To enable it again, set it to 1 or remove the registry.

    Thanks and Regards,
    Akanksha Garg

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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Riccardo,

    Thank you for your patience. We have fixed this issue at our end and it will reach to you soon in our upcoming release.

    Your patience is highly appreciated.

    Regards,
    Adobe Acrobat Team

    An error occurred while saving the comment
    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi,

    We apologize for the issue you are facing.
    I have forwarded this issue to the engineering team.
    We will get back to you on this as soon as we have a solution handy.

    Thanks for your patience!

    Regards,
    Adobe Acrobat Team

    An error occurred while saving the comment
    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Riccardo,

    We apologize for the issue you are facing.
    I am forwarding this concern to the engineering team.
    We will get back to you on this as soon as we have a solution handy.

    Thanks for your patience!

    Regards,
    Adobe Acrobat Team

  10. Adobe Acrobat Pro DC won't convert JPG to PDF when right clicking on file

    4 votes

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    6 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Kim,

    We're sorry for the trouble you had with Acrobat, what is the dot version of Acrobat installed? To identify, refer to https://helpx.adobe.com/acrobat/kb/identify-product-version.html

    Is it a Mac or Windows machine and what is the version of OS installed?
    Is this issue file specific or happening on all JPG and PNG files? If it is file specific then please provide the input files for better understanding of the issue.

    Regards,
    Akanksha Garg
    Software Engineer
    Adobe Acrobat Team

  11. I have a defective PDF (downloaded).

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Michael,

    Thank you for reporting the issue. Can you please provide us the details of the following:

    1. Acrobat Version
    Go to help -> About Acrobat ... and take a screenshot
    2. Operating system (Mac/Win)

    Regards,
    Akanksha Garg
    Software Engineer
    Adobe Acrobat Team

  12. export to excel

    3 votes

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    Need Info  ·  3 comments  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi,

    We're sorry for the trouble you had with Acrobat. We are continuously working on improving the export to excel experience. Thank you for reporting the issue, it will help us in finding more areas of improvements. Can you please provide us the details of the following:

    1. Acrobat Version - Please share the screenshot of the Acrobat version screen
    Go to help -> About Acrobat ... and take a screenshot
    2. Operating system (Mac/Win)
    3. Input PDF Files and its exported output


    Regards,
    Akanksha Garg
    Software Engineer
    Adobe Acrobat Team

  13. Adobe Acrobat Pro 9 no longer can convert a PDF to a Jpeg, PNG toi TIFF

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Duke,

    Thank You for reporting the issue. Can you please provide us the details of the
    1. Acrobat Version : Please share the screenshot of the Acrobat version screen
    Go to help -> About Acrobat ... and take a screenshot
    2. Operating system (Mac/Win) and its version
    3. steps to reproduce the issue.


    Regards,
    Akanksha Garg
    Software Engineer
    Adobe Acrobat Team

  14. import-export option in acrobat to translate files using xliff or xml

    7 votes

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    1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi,

    Thank you for raising a feature request.
    We would forward it to the management and let you know whenever we add this support.

    Thanks and Regards,
    Adobe Acrobat Team

  15. Export Spreadsheet to PDF issue

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi,

    Thank you for reporting the issue. Can you please provide us the details of the following:
    1. Acrobat Version - Please share the screenshot of the Acrobat version screen
    Go to help -> About Acrobat ... and take a screenshot
    2. Operating system (Mac/Win) and its version
    3. Input PDF Files
    4. Output File

    Regards,
    Akanksha Garg
    Software Engineer
    Adobe Acrobat Team

  16. Acrobat tab in MS Word fails to complete PDF export in MAC

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Sarah,

    Are you facing this issue only while exporting PDF to word or is it coming for any other operations like editing, or exporting to any other formats ?
    Also, can you please provide us the details of the following:
    1. Acrobat Version - Please share the screenshot of the Acrobat version screen
    Go to Acrobat Pro DC -> About Adobe Acrobat Pro DC ... and take a screenshot
    2. Mac OS version

    Regards,
    Akanksha Garg
    Software Engineer
    Adobe Acrobat Team

  17. Proper table conversion from PDF to Excel/XML

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Arthur,

    We apologize for the inconvenience caused to you. We are constantly working on improving the export quality.

    Your patience is highly appreciated.

    Thanks and Regards,
    Adobe Acrobat Team

  18. HTML5 Flipbook Export

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Nathan,

    Thank you for raising a feature request.
    We would forward it to the management and let you know whenever we add this support.

    Thanks and Regards,
    Adobe Acrobat Team

  19. can i export pdf to power point

    2 votes

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    3 comments  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Raj,

    It should export the embedded hyperlinks as well. If not, can you please share the input files with us, so that we can investigate the issue?

    Regards,
    Akanksha Garg
    Software Engineer - II
    Adobe Acrobat Team

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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi,

    Please follow the below steps to export pdf to power point:

    1. Open a file in Acrobat.
    2. Click on the Export PDF tool in the right pane.
    3. Choose Microsoft PowerPoint as your export format.
    4. Click Export. If your PDF contains scanned text, Acrobat will run text recognition automatically.
    5. Name the PowerPoint file and save it in a desired location.

  20. PDF to Excel Conversion

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Mily,

    Thank you for reporting the issue. Can you please provide us the details of the following:
    1. Acrobat Version :- Go to help -> About Acrobat
    2. Operating system (Mac/Win) and its version
    3. Sample input PDF file

    Regards,
    Akanksha Garg
    Software Engineer
    Adobe Acrobat Team

2