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Adobe Acrobat Pro DC won't convert JPG to PDF when right clicking on file

This just became a problem today. Whenever I have right clicked on a JPG or PNG file in the past I can choose to Convert to Adobe PDF and it would automatically do so. As of this morning I am no longer able to do that and keep getting the error message that is attached.

Yes, I can open Illustrator and print to PDF BUT it doesn't allow me to just use the artboard as the entire PDF file. It automatically places it in the middle of a letter sized sheet with a lot of white space around it. Please advise.

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Kim Gamble shared this idea  ·   ·  Report…  ·  Admin →
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  • Jay Shapiro commented  ·   ·  Report

    I have the same problem. I'm using Adobe Acrobat DC (22.001.20117). I starting subscribing to AA DC around 3 weeks ago, and not once have I been able to convert a Word document to pdf by right clicking and choosing the "Convert to Adobe pdf" option. I never had this problem with the previous version of Adobe. My operating system is Windows 10. It's obvious from searching the web that this type of problem has been going on for many years. If Adobe has posted a clear, concise solution (or any solution), I haven't seen it.

  • The UPS Store commented  ·   ·  Report

    I am also having the same issue. I am on continuous version 2021.007.20099. It is happening to all .jpg and .png files. I am on a Windows 10 machine.

  • Adminakagarg (Software Engineer, Adobe) commented  ·   ·  Report

    Hi Kim,

    We're sorry for the trouble you had with Acrobat, what is the dot version of Acrobat installed? To identify, refer to https://helpx.adobe.com/acrobat/kb/identify-product-version.html

    Is it a Mac or Windows machine and what is the version of OS installed?
    Is this issue file specific or happening on all JPG and PNG files? If it is file specific then please provide the input files for better understanding of the issue.

    Regards,
    Akanksha Garg
    Software Engineer
    Adobe Acrobat Team