Adminakagarg (Software Engineer, Adobe)

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  1. 1 vote
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    2 comments  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Sandra,

    Thank you for reporting the issue. I am forwarding this concern to the engineering team.
    We will get back to you on this as soon as we have a solution handy.
    Thanks for your patience!

    Regards,
    Adobe Acrobat Team

  2. 1 vote
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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Thank you for reporting the issue. Can you please provide us the details of the following:

    1. Are you starting facing this issue after our recent latest update?
    2. Please share the Acrobat version you are using.
    Go to help -> About Acrobat ... and take a screenshot
    2. Operating system (Mac/Win) and its version
    3. Sample input PDF Files and its exported output.

    Regards,
    Akanksha
    Software Engineer II
    Adobe Acrobat Team

  3. 1 vote
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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Ganesh,

    Thank you for reporting the issue. In order to reproduce the issue at our end, if possible, can you please share the file with us, if you can't share the file publically, you may upload the file to your cloud drive and share the link via Private message. To send a private message, click on my profile and choose "Send a message".

    Thanks and Regards,
    Akanksha
    Software Engineer II
    Adobe Acrobat Team

  4. 1 vote
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    Under review  ·  8 comments  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Linda,

    Sorry for the delayed response. We were looking into the issue. SInce this issue is file specific, we're not able to reproduce it at our end.

    We are constantly working on improving Export experience in Acrobat. May be this issue get resolved with our upcoming release.

    Thanks and Regards,
    Akanksha Garg
    Software Engineer II
    Adobe Acrobat Team

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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Linda,

    Thank you for reporting the issue. We are continuously working on improving the export to excel experience. Can you please provide us the details of the following:

    1. Acrobat Version - Please share the screenshot of the Acrobat version screen
    Go to help -> About Acrobat ... and take a screenshot
    2. Operating system (Mac/Win)
    3. This issue looks like file specific, if possible can you please share the input PDF files and its exported output, so that we can troublrshoot and fix the exact issue you're facing.

    Regards,
    Akanksha Garg
    Software Engineer II
    Adobe Acrobat Team

  5. 1 vote
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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi,

    Thank you for reporting the issue. Can you please provide us the details of the following:
    • Acrobat Version - Please share the screenshot of the Acrobat version screen Go to help -> About Acrobat ... and take a screenshot
    • Operating system (Mac/Win) and its version
    • Are you facing the issue with specific PDF file or every file. If it is file specific then can you please share the file with us.
    We're here to help, just need some more info.

    Regards,
    Akanksha Garg
    Software Engineer II
    Adobe Acrobat Team

  6. 1 vote
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    1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi,

    To export a specific table to excel/word/ppt/etc, you can use copy with formatting feature.
    To use this feature,
    select the table> right click> Copy With Formatting
    Then open word/excel/ppt and paste the copied content.
    https://helpx.adobe.com/in/acrobat/using/reusing-pdf-content.html

    Please refer below page to split PDF page: https://helpx.adobe.com/in/acrobat/how-to/split-pdf-file.html

    Regards,
    Akanksha

  7. 1 vote
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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi,

    Thank you for reporting the issue. Can you please provide the following information :
    1. Is it file specific issue or happening on every PDF to JPEG conversion?
    2. If file specific, can you please share the PDF file to debug the issue?
    3. Please share the crash logs
    https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html

    Regards,
    Akanksha

  8. 3 votes
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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Mahmoud,

    Thank you for reporting the issue. Can you please provide us the details of the following:
    1. Acrobat Version Please share the screenshot of the Acrobat version screen
    Go to help -> About Acrobat ...
    2. Take a screenshot of Operating system (Mac/Win)
    3. Input PDF File

    Regards,
    Akanksha Garg
    Software Engineer II
    Adobe Acrobat Team

  9. 1 vote
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    2 comments  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi,

    We're sorry for the trouble you had with Acrobat. We are continuously working on improving the export to word experience.
    Have you tried "Retain Page Layout" option in settings?
    Also, can you please provide us the details of the following:

    1. Acrobat Version - Please share the screenshot of the Acrobat version screen
    Go to help -> About Acrobat ... and take a screenshot
    2. Operating system version
    3. Input PDF Files and its exported output

    Regards,
    Akanksha Garg
    Software Engineer II
    Adobe Acrobat Team

  10. 4 votes
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    1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi ionuţ florin raclău,

    Thank you for reporting the issue. We are working on fixing this issue. You will soon get the fix for the same in upcoming Acrobat build.

    Thank you for your patience.

    Thanks and Regards,
    Akanksha Garg
    Software Engineer II

  11. 2 votes
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    3 comments  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Chantal Smith,

    The attached PDF is already an OCRed file whose output is incorrect. Try to copy and paste the text from the PDF file. It contains garbage values.

    Please provide non-OCRed file for this issue.

    Regards,
    Akanksha Garg
    Adobe Acrobat Team

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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Robby,

    Thank you for sharing your feedback. Can you please share the Acrobat Pro version and OS version with us?
    Go to help -> About Acrobat ... and take a screenshot

    Thanks and Regards,
    Akanksha Garg

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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Chantal Smith,

    Thank you for reporting the issue.
    I have forwarded this concern to the engineering team.
    We will get back to you on this as soon as we have a solution handy.

    Thanks for your patience!

    Regards,
    Adobe Acrobat Team

  12. 3 votes
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    1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Peter,

    Thanks for raising a feature request.
    We would forward it to the management and let you know whenever we add this support.

    Thanks and Regards,
    Akanksha Garg

  13. 1 vote
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    1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Peter,

    There is an option to copy the highlighted table with formatting to any excel file.

    Open PDF -> Select the table-> right click-> Copy with formatting-> Paste in desired Excel file.

    or You can save the highlighted table to a new excel file

    Open PDF -> Select the table-> right click-> Export Selection As...-> Select the file type to Excel workbook-> Save the file

    Hope this solves your problem.

    Thanks and Regards,
    Akanksha Garg

  14. 1 vote
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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Michael,

    Can you please explain what is the issue you are facing?
    To which file format(docx, doc, xlsx, pptx,html) you are trying to convert the PDF files?
    Please share the acrobat version and OS version along with the above asked information.

    Thanks and Regards,
    Akanksha Garg

  15. 1 vote
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    Need Info  ·  5 comments  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Florian,

    Apologies for late reply. Can you please share the exact steps to reproduce the issue?
    Also the file you attached on dropbox is of 2.33 MB. Are you exporting multiple PDF's of this kind using some action or a single PDF of 500MB to 1000MB size?

    Thank you for your patience.

    Regards,
    Akanksha Garg

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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Florian,

    You can share it by uploading it on Document cloud or DropBox and share a public link with us. You can also use share and track PDF option available in Acrobat.

    1. Click the Share button in the upper-right corner when a PDF document is open in Acrobat DC or Acrobat Reader DC. Alternatively, choose Tools > Share, and then browse and select the PDF.
    2. Choose View File.
    3. Click Get Link.
    4. In the Get Link section, click Create Link. The selected files are uploaded to the Adobe Document Cloud and a public link is created.
    5. Click Copy Link, and close the Share pane.
    6. Share the link with the recipients.

    For more info: https://helpx.adobe.com/acrobat/using/sharing-pdfs.html

    Regards,
    Akanksha Garg
    Software Engineer
    Adobe Acrobat Team

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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Florian,

    Thank you for reporting the issue.
    Have you tried export to Excel? Is it also giving the same empty output file?

    Also, Can you please provide us the details of the following:

    1. Acrobat Version - Please share the screenshot of the Acrobat version screen
    Go to help -> About Acrobat ... and take a screenshot
    2. Operating system (Mac/Win) and its version
    3. Input PDF Files
    4. Output file

    Regards,
    Akanksha Garg
    Software Engineer
    Adobe Acrobat Team

  16. 1 vote
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    1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Chandrakant,

    Apologies for the issues you are facing. Can you please share the details of the issues you are facing while using Acrobat?
    We are continuously working on improving user experience. Your valuable feedback is important to us.

    Thanks and Regards,
    Akanksha Garg

  17. 1 vote
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    Need Info  ·  3 comments  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Dan,

    Thank you for the information. We need some more information for this issue. Please provide the following information:

    1. Acrobat Version -
    Go to help -> About Acrobat ... and take a screenshot
    2. Operating system (Mac/Win) and its version
    3. Exact steps to reproduce the issue.
    4. Device Configuration , if it is device specific.

    Regards,
    Akanksha Garg
    Software Engineer
    Adobe Acrobat Team

    An error occurred while saving the comment
    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Dan,

    Thank you for reporting the issue. Can you please provide the exact steps to reproduce the issue. Is it possible to post a screenshot or a video of the issue as well?
    https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    We're here to help, just need more info.

    Thanks and Regards,
    Akanksha Garg

  18. 1 vote
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    1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Marce,

    We’re sorry for the trouble you had with Acrobat, what is the dot version of Acrobat installed? To identify, refer to https://helpx.adobe.com/acrobat/kb/identify-product-version.html

    Would you please share the exact steps performed to reproduce the issue? It will be good if you can share the video recording of the issue.

    We’re here to help, just need more info.

    Thanks,
    Akanksha Garg
    Software Engineer
    Adobe Acrobat Team

  19. 1 vote
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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Kim,

    We're sorry for the trouble you had with Acrobat, what is the dot version of Acrobat installed? To identify, refer to https://helpx.adobe.com/acrobat/kb/identify-product-version.html

    Is it a Mac or Windows machine and what is the version of OS installed?
    Is this issue file specific or happening on all JPG and PNG files? If it is file specific then please provide the input files for better understanding of the issue.

    Regards,
    Akanksha Garg
    Software Engineer
    Adobe Acrobat Team

  20. 1 vote
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    1 comment  ·  Acrobat for Windows and Mac » Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Adminakagarg (Software Engineer, Adobe) commented  · 

    Hi Michael,

    Thank you for reporting the issue. Can you please provide us the details of the following:

    1. Acrobat Version
    Go to help -> About Acrobat ... and take a screenshot
    2. Operating system (Mac/Win)

    Regards,
    Akanksha Garg
    Software Engineer
    Adobe Acrobat Team

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