AdminDerek Lau (Software Quality Engineer, Adobe)

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  1. 4 votes
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    Gathering Feedback  ·  1 comment  ·  Acrobat Reader for iOS » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminDerek Lau (Software Quality Engineer, Adobe) commented  · 

    Thank you for contacting us.

    We do not have the callout box in Acrobat iOS version. This will be feature request.

    Regards

  2. 4 votes
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    AdminDerek Lau (Software Quality Engineer, Adobe) commented  · 

    Thank you for contacting us and I’m sorry for any inconvenience.

    Is there any chance that you accidentally group Acrobat into another apps together?

    Thank you for your patience

  3. 6 votes
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    Need Info  ·  3 comments  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminDerek Lau (Software Quality Engineer, Adobe) commented  · 

    hi Xinyi,

    Would you please let me know which Acrobat version you are using? If you are not using the current latest Appstore version is 19.04.00, would you please update it and give it a try again?

    Thank you for your patience.

    AdminDerek Lau (Software Quality Engineer, Adobe) commented  · 

    hi Xinyi,

    Thank you for reporting this issue to us and I’m sorry for any inconvenience.

    Would you please confirm the following steps that is what are you trying,
    1. On your iPad, Open a PDF from "On This iPad" or "Document Cloud"
    2. Tap the pen with blue circle button at the lower right hand corner
    3. Choose "Comment" or "Fill & Sign" tool in the popover menu
    4. Select any tool and make changes on the PDF
    5. Tap "Done" button at the upper left hand corner, then tap "<" button at the upper left hand corner
    6. If you open the PDF from "On This iPad", then do Step #7 to Step #9. Otherwise, go to Step #10
    7. Tap "..." button next to the PDF
    8. Tap "Save to Document Cloud" in the popover menu
    9. After saving to Document Cloud is done
    10. On your iPhone, open the PDF that changes made in Step #4 from Document Cloud

    The changes should appear.

    Thank you for your patience

  4. 4 votes
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    Need Info  ·  1 comment  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminDerek Lau (Software Quality Engineer, Adobe) commented  · 

    hi Mukil,

    Thank you for contacting us and I’m sorry for any inconvenience.

    Would you please elaborate more details (step-by-step) about the issue?

    Thank you for your patience,
    -derek

  5. 2 votes
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    Need Info  ·  1 comment  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminDerek Lau (Software Quality Engineer, Adobe) commented  · 

    hi Wally,

    Thank you for contacting us and I’m sorry for any inconvenience.

    Would you please elaborate more details (step-by-step) about the issue?

    Thank you for your patience,
    -derek

  6. 5 votes
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    Need Info  ·  1 comment  ·  Acrobat Reader for iOS » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
    AdminDerek Lau (Software Quality Engineer, Adobe) commented  · 

    Thank you for contacting us.

    Would you please elaborate the detail (step-by-step) how you encounter the problem?

    Thank you for your patience

  7. 2 votes
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    Gathering Feedback  ·  1 comment  ·  Acrobat Reader for iOS » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminDerek Lau (Software Quality Engineer, Adobe) commented  · 

    Thank you for contacting us. This is a request that we hear occasionally and is something we would like to add to the product. It isn’t something we’ll be adding immediately, but something we’d like to do over the long term.

    Best regards

  8. 2 votes
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    AdminDerek Lau (Software Quality Engineer, Adobe) commented  · 

    Hi Jenn,

    Thank you for reporting this issue to us and I’m sorry for any inconvenience.

    I'd like to double check with you that the followings steps that you are trying,

    1. Launch Acrobat
    2. Tap "Home" at the bottom bar, then tap "Settings" button that is 2nd button from the upper right hand corner
    3. In "Settings" panel, tap "Preferences" and toggle "Share a Flattened Copy" ON. then tap "Settings" at the upper left hand corner and tap "Done" button at the upper right hand corner to dismiss the "Settings" panel
    4. Open a form PDF and complete it
    5. Tap "Share" button that is 2nd button from the upper right hand corner
    6. In "Share" dialog, there are couples options for sharing the form PDF,
    - 6.1 provide the recipient's email address, then tap "Send" button at the upper right hand corner to send flatten copy directly to recipient
    - 6.2.1 tap "Share a Copy" at the bottom (System "Share" pop-menu should appear) to copy into different cloud storage app
    6.2.2 In System "Share" pop-menu, choose "Copy to Drive" for example
    6.2.3 Continue to save the form PDF to Google Drive
    6.2.4 The form PDF will be saved to Google Drive or the chosen cloud storage app

    Thank you for your patience

  9. 2 votes
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    Need Info  ·  1 comment  ·  Acrobat Reader for iOS » Viewing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminDerek Lau (Software Quality Engineer, Adobe) commented  · 

    hi Chris,

    Thank you for reporting this issue to us and I’m sorry for any inconvenience.

    It would be helpful if you are willing to share with us a file or two with which you experienced the problem for our investigation.

    Thank you for your patience.

  10. 2 votes
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    AdminDerek Lau (Software Quality Engineer, Adobe) commented  · 

    The current Appstore build 19.03.00 supports Drag and drop file for quick document management.

    If you would like to copy/move file from Dropbox to Acrobat Reader, would you please try the followings,

    1. Launch Acrobat
    2. Tap "Files" button at the bottom bar, then tap "Locations" button at the upper left hand corner to open up the "Locations" panel
    3. Tap "... More Locations", then select "Add Dropbox account" and continue to add the Dropbox account
    4. After the Dropbox account is added, keep pressing+holding the PDF that you would like to copy until finish the following Step #5 to Step #7
    5. Use another finger to tap on the "Locations" at the upper left hand corner to open up the "Locations" panel
    6. In "Locations" panel, select either "Document Cloud" or "On This <iPhone/iPad>"
    7. Navigate to the folder where you would like to copy/move the file in above Step #4
    8. Release the PDF that has been pressing+holding in Step #4

    The PDF should be copied to the desired location.

    Help this help.

  11. 7 votes
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    Gathering Feedback  ·  1 comment  ·  Acrobat Reader for iOS » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminDerek Lau (Software Quality Engineer, Adobe) commented  · 

    Thank you for contacting us. This is a request that we hear occasionally and is something we would like to add to the product. It isn’t something we’ll be adding immediately, but something we’d like to do over the long term.

    Best regards

  12. 2 votes
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    Under review  ·  1 comment  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminDerek Lau (Software Quality Engineer, Adobe) commented  · 

    Thank you for reporting this issue to us and I’m sorry for any inconvenience. We will investigate this issue.

    Thank you.

  13. 2 votes
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    Need Info  ·  2 comments  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminDerek Lau (Software Quality Engineer, Adobe) commented  · 

    Thank you for reporting this issue to us and I’m sorry for any inconvenience.

    Would you be willing to share with us a file or two with which you experienced the problem for our investigation?
    Additionally, what is your device model and iOS version?

    Thank you for your patience.

  14. 2 votes
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    Need Info  ·  1 comment  ·  Acrobat Reader for iOS » Comment  ·  Flag idea as inappropriate…  ·  Admin →
    AdminDerek Lau (Software Quality Engineer, Adobe) commented  · 

    hi Damilola,

    Thank you for reporting this issue to us and I’m sorry for any inconvenience.

    Would you please try to reboot the device and make sure your device have network connection such as WI-FI is ON? After that, please try to install or update again.

    Thank you for your patience,

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