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20 results found

  1. How to remove pdf password protect?

    6 votes

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    Resolved  ·  12 comments  ·  Acrobat Reader for iOS » Viewing PDFs  ·  Admin →
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    Derek Lau commented  · 

    Thank you for contacting us.

    To have password protected PDF, you need to have Acrobat Desktop version to add or remove password from a PDF.

    Best Regards.

  2. Can no longer combine pdf files whatever their size when I press combine files it direct me to subscription and itis still valid.plz help

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat Reader for iOS » General Troubleshooting/Other  ·  Admin →
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    Derek Lau commented  · 

    Thank you for contacting us.

    If you have "Adobe PDF Pack" or "Adobe Acrobat Pro DC" subscription, you should be able to use "Combine files" feature.

    Would you please do the followings to check what subscription you have?
    1. Tap "Home" button at the bottom bar
    2. Tap "Settings" (Avatar) icon which is the 2nd button at the top of the right hand corner
    3. In the "Settings" panel, if "Sign In" button appears at the bottom, tap on the button and continue to sign in to Document Cloud. Otherwise, proceed to Step #4
    4. Tap "Plan & Products"
    5. Look at the "Adobe PDF Pack" or "Adobe Acrobat Pro DC"

    If you have "Adobe PDF Pack" or "Adobe Acrobat Pro DC" subscription, it should states "Subscribed"

    Thank you for patience.

  3. Callout

    5 votes

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    Gathering Feedback  ·  1 comment  ·  Acrobat Reader for iOS » Editing PDFs  ·  Admin →
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    Derek Lau commented  · 

    Thank you for contacting us.

    We do not have the callout box in Acrobat iOS version. This will be feature request.

    Regards

  4. App Disappearing

    6 votes

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    Need Info  ·  2 comments  ·  Acrobat Reader for iOS » General Troubleshooting/Other  ·  Admin →
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    Derek Lau commented  · 

    Thank you for contacting us and I’m sorry for any inconvenience.

    Is there any chance that you accidentally group Acrobat into another apps together?

    Thank you for your patience

  5. text search for Acrobat on IPad stopped working

    1 vote

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    Resolved  ·  7 comments  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
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    Derek Lau commented  · 

    You're welcome.

    Best regards.

    An error occurred while saving the comment
    Derek Lau commented  · 

    hi Charles,

    After enter the word you would like to search, would you press the blue "Search" button to see if it finds the word?

    Thank you for your patience.

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    Derek Lau commented  · 

    hi Charles,

    Thank you for reporting this issue to us and I’m sorry for any inconvenience.

    It would be helpful if you are willing to share with us a file or two with which you experienced the problem for our investigation.

    Thank you for your patience,
    -derek

  6. Syncing issues!

    7 votes

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    Need Info  ·  3 comments  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
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    Derek Lau commented  · 

    hi Xinyi,

    Would you please let me know which Acrobat version you are using? If you are not using the current latest Appstore version is 19.04.00, would you please update it and give it a try again?

    Thank you for your patience.

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    Derek Lau commented  · 

    hi Xinyi,

    Thank you for reporting this issue to us and I’m sorry for any inconvenience.

    Would you please confirm the following steps that is what are you trying,
    1. On your iPad, Open a PDF from "On This iPad" or "Document Cloud"
    2. Tap the pen with blue circle button at the lower right hand corner
    3. Choose "Comment" or "Fill & Sign" tool in the popover menu
    4. Select any tool and make changes on the PDF
    5. Tap "Done" button at the upper left hand corner, then tap "<" button at the upper left hand corner
    6. If you open the PDF from "On This iPad", then do Step #7 to Step #9. Otherwise, go to Step #10
    7. Tap "..." button next to the PDF
    8. Tap "Save to Document Cloud" in the popover menu
    9. After saving to Document Cloud is done
    10. On your iPhone, open the PDF that changes made in Step #4 from Document Cloud

    The changes should appear.

    Thank you for your patience

  7. Stops in between reading

    4 votes

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    Need Info  ·  1 comment  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
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    Derek Lau commented  · 

    hi Mukil,

    Thank you for contacting us and I’m sorry for any inconvenience.

    Would you please elaborate more details (step-by-step) about the issue?

    Thank you for your patience,
    -derek

  8. Unable to read the Chinese traditional characters

    2 votes

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    Need Info  ·  1 comment  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
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    Derek Lau commented  · 

    hi Wally,

    Thank you for contacting us and I’m sorry for any inconvenience.

    Would you please elaborate more details (step-by-step) about the issue?

    Thank you for your patience,
    -derek

  9. Sharing sometimes fails

    1 vote

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    Resolved  ·  2 comments  ·  Acrobat Reader for iOS » General Troubleshooting/Other  ·  Admin →
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    Derek Lau commented  · 

    Thank you for reporting this issue to us and I¹m sorry for any inconvenience.

    It sounds like the mail server (Exchange/Google/Yahoo/Aol/Outlook/other) may have an issue at the time to do share files. What is the file size of the file that causes share failed?

    Best regards.

  10. Change font size

    1 vote

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    Resolved  ·  2 comments  ·  Acrobat Reader for iOS » Editing PDFs  ·  Admin →
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    Derek Lau commented  · 

    Thank you for contacting us.

    If you have "Adobe Acrobat Pro DC" subscription, you should be to modify the font size for the PDF document using "Edit PDF" feature that is available on iPad only.

    Hope this help.

  11. Unable to change fill and sign information.

    11 votes

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    Need Info  ·  2 comments  ·  Acrobat Reader for iOS » Fill & Sign  ·  Admin →
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    Derek Lau commented  · 

    Thank you for contacting us.

    Would you please elaborate the detail (step-by-step) how you encounter the problem?

    Thank you for your patience

  12. Cant add pages to Add New Pages to PDF

    4 votes

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    Gathering Feedback  ·  1 comment  ·  Acrobat Reader for iOS » Editing PDFs  ·  Admin →
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    Derek Lau commented  · 

    Thank you for contacting us. This is a request that we hear occasionally and is something we would like to add to the product. It isn’t something we’ll be adding immediately, but something we’d like to do over the long term.

    Best regards

  13. Downloadable forms

    3 votes

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    Need Info  ·  1 comment  ·  Acrobat Reader for iOS » Creating or Exporting PDFs  ·  Admin →
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    Derek Lau commented  · 

    Hi Jenn,

    Thank you for reporting this issue to us and I’m sorry for any inconvenience.

    I'd like to double check with you that the followings steps that you are trying,

    1. Launch Acrobat
    2. Tap "Home" at the bottom bar, then tap "Settings" button that is 2nd button from the upper right hand corner
    3. In "Settings" panel, tap "Preferences" and toggle "Share a Flattened Copy" ON. then tap "Settings" at the upper left hand corner and tap "Done" button at the upper right hand corner to dismiss the "Settings" panel
    4. Open a form PDF and complete it
    5. Tap "Share" button that is 2nd button from the upper right hand corner
    6. In "Share" dialog, there are couples options for sharing the form PDF,
    - 6.1 provide the recipient's email address, then tap "Send" button at the upper right hand corner to send flatten copy directly to recipient
    - 6.2.1 tap "Share a Copy" at the bottom (System "Share" pop-menu should appear) to copy into different cloud storage app
    6.2.2 In System "Share" pop-menu, choose "Copy to Drive" for example
    6.2.3 Continue to save the form PDF to Google Drive
    6.2.4 The form PDF will be saved to Google Drive or the chosen cloud storage app

    Thank you for your patience

  14. Open large files Ipad mini4

    2 votes

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    Need Info  ·  1 comment  ·  Acrobat Reader for iOS » Viewing PDFs  ·  Admin →
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    Derek Lau commented  · 

    hi Chris,

    Thank you for reporting this issue to us and I’m sorry for any inconvenience.

    It would be helpful if you are willing to share with us a file or two with which you experienced the problem for our investigation.

    Thank you for your patience.

  15. How do I access Reader 18.07.30?

    2 votes

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    Need Info  ·  1 comment  ·  Acrobat Reader for iOS » Creating or Exporting PDFs  ·  Admin →
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    Derek Lau commented  · 

    The current Appstore build 19.03.00 supports Drag and drop file for quick document management.

    If you would like to copy/move file from Dropbox to Acrobat Reader, would you please try the followings,

    1. Launch Acrobat
    2. Tap "Files" button at the bottom bar, then tap "Locations" button at the upper left hand corner to open up the "Locations" panel
    3. Tap "... More Locations", then select "Add Dropbox account" and continue to add the Dropbox account
    4. After the Dropbox account is added, keep pressing+holding the PDF that you would like to copy until finish the following Step #5 to Step #7
    5. Use another finger to tap on the "Locations" at the upper left hand corner to open up the "Locations" panel
    6. In "Locations" panel, select either "Document Cloud" or "On This <iPhone/iPad>"
    7. Navigate to the folder where you would like to copy/move the file in above Step #4
    8. Release the PDF that has been pressing+holding in Step #4

    The PDF should be copied to the desired location.

    Help this help.

  16. Create your own bookmarks and edit an existing highlight.

    18 votes

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    Gathering Feedback  ·  1 comment  ·  Acrobat Reader for iOS » Editing PDFs  ·  Admin →
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    Derek Lau commented  · 

    Thank you for contacting us. This is a request that we hear occasionally and is something we would like to add to the product. It isn’t something we’ll be adding immediately, but something we’d like to do over the long term.

    Best regards

  17. Pdf is invisible

    4 votes

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    Under review  ·  1 comment  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
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    Derek Lau commented  · 

    Thank you for reporting this issue to us and I’m sorry for any inconvenience. We will investigate this issue.

    Thank you.

  18. App won’t export PDF

    2 votes

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    Need Info  ·  2 comments  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
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    Derek Lau commented  · 

    Thank you for reporting this issue to us and I’m sorry for any inconvenience.

    Would you be willing to share with us a file or two with which you experienced the problem for our investigation?
    Additionally, what is your device model and iOS version?

    Thank you for your patience.

  19. Recortar texto

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat Reader for iOS » Editing PDFs  ·  Admin →
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    Derek Lau commented  · 

    Thank you for contacting us. We currently do not have this feature in Acrobat iOS app.

    Best regards

  20. I cannot download adobe acrobat reader.

    2 votes

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    Need Info  ·  1 comment  ·  Acrobat Reader for iOS » Comment  ·  Admin →
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    Derek Lau commented  · 

    hi Damilola,

    Thank you for reporting this issue to us and I’m sorry for any inconvenience.

    Would you please try to reboot the device and make sure your device have network connection such as WI-FI is ON? After that, please try to install or update again.

    Thank you for your patience,