Michael

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  1. 1 vote
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    2 comments  ·  Acrobat for Windows and Mac » Printing  ·  Flag idea as inappropriate…  ·  Admin →
    Michael commented  · 

    I was asked to provide the following:
    1. Printer and driver name. Officejet Pro 8100 (CEA4C9)
    2. What will happen if you print that document from Preview? It prints correctly from Preview
    3. Have you tried with 2-3 different documents? Yes, 4 or more documents.

    Michael shared this idea  · 
  2. 28 votes
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    Michael commented  · 

    Same problem here. The crashes are random and don't seem related to any particular activity on my part, with one possible exception: They do seem to occur most frequently when I try to save a document after inserting another document and then trying to save it to the document from which I inserted.

    Example: I am working on Document A. I insert Document B into Document A. I then try to save Document A to Document B.

    I think what is happening is that when I insert Document B, Acrobat treats Document B as though I were actually editing it and opens a working temporary file for Document B, which therefore makes it unavailable as a destination document. However, there really is no editing of Document B taking place, so instead of the user getting a message, Acrobat just shuts down.

    If I am right, then the error is in the handling by Acrobat of Document B. Since Document B is only being inserted, the temporary working image of Document B should be immediately closed as soon as it has been inserted.

    I will be testing this hypothesis further.

    Michael supported this idea  · 
  3. 85 votes
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    Michael supported this idea  · 
  4. 14 votes
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    20 comments  ·  Acrobat for Windows and Mac » Printing  ·  Flag idea as inappropriate…  ·  Admin →
    Need Info  ·  rite responded

    Hi,

    Please provide the following information to reproduce the issue at our end:
    1. Your OS version
    2. Installed Acrobat/Reader version
    3. Printer drivers and model
    4. Sample PDF document on which you have observed this issue.

    Thanks
    Ritesh

    Michael commented  · 

    I believe that one of the Adobe Acrobat updates somehow has set a default on Macs to insert cover pages (as though for a FAX) using blank pages as the cover page.

    It is an Adobe issue in my mind because the user does not have an option to specify a default of "do not print cover page". The option is available, but only by going through the printer options at the bottom of the print page. There is no reason that Adobe could not let the user make this selection as a print default.

    Michael commented  · 

    Two workarounds:

    First and best:
    1. Open Printer Dialog
    2. Click on <Printer> at the bottom. Ignore warning.
    3. Click on <Layout>
    4. <Cover Page>
    5. Select "Cover Page"
    6. Where it says "Print Cover Page", Select <None>
    7. Make sure you have selected the proper double-sided if that is what you are using.
    8. Click on <Print>
    Problem fixed (until next time).

    Second Solution.
    Insert a blank page at the start of the document. This inserts a complete blank page at the start of the document and then prints everything correctly. This is a permanent fix for that document, but does mean you have to pull the blank page from the front.

    =====
    What this means:
    Adobe + Apple are defaulting to a blank cover page when there is none. The fix is finding a way to resolve this.

    Michael commented  · 

    OS version: High Sierra
    Acrobat version: Pro 2017
    Printer: HP Officejet Pro 8100
    Drivers: ?
    Sample PDF: I am not the original poster, but have the same issue constantly. How do I get you a sample?

    FYI: This is not a printer issue. The printer has worked fine in the past with the same documents and it is not a PC issue (I know this because my PC using the same version of Acrobat (Pro 2017) has no problem printing correctly.

    Michael supported this idea  · 
  5. 60 votes
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    Under review  ·  34 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Michael supported this idea  · 
    Michael commented  · 

    And where can we say that we agree with a comment. The only option we get is to flag an idea as inappropriate. Aren't you interested in how many of us support a comment?

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