Adminabhisi (Admin, Adobe)

My feedback

  1. 3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    Adminabhisi (Admin, Adobe) commented  · 

    Hi Stephen Rhea,

    Thank you for reaching out to us. Sorry for the inconvenience you are facing.

    Is the issue started happening after upgrading to the new MS patch?

    If yes , then could you please share the MS patch you are having.

    Also please provide the debug view logs by following below steps:

    Steps to generate the logs are as follows:

    Create a registry Key “BrowserLogging” under:

    For Reader: HKCU\Software\Adobe\Acrobat Reader\15.0\
     
    Under this key user needs to create a DWORD Value “bEnableBrowserLogging” and set it to 1 to enable logging.

    After creating the registry, it should look like:

    For Reader: HKCU\Software\Adobe\Acrobat Reader\15.0\BrowserLogging\

    At this path you should have a REG_DWORD bEnableBrowserLogging with value 1.
     
    Download debugview.exe from https://technet.microsoft.com/en-us/library/bb896647.aspx
     
    1.      Run DebugView.
    2.      Don’t close DebugView.
    3.      Clear Debug View logs using "Edit->Clear Display" or CTRL+X

    4.      Open PDF in IE using current workflow till you gets the error.

    5.      Save logs in DebugView. (Use save as, because debugview sometimes overwrite the logs)
    6.      Exit DebugView.
    7.      Send the logs.

    Thanks,

    Abhishek Ranjan Singh

  2. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    Adminabhisi (Admin, Adobe) commented  · 

    Hi John,

    Thanks for reaching out to us.
    This is a designed behaviour. We will look into this if anymore customer report the same issue.

    Thanks,
    Abhishek Ranjan Singh

  3. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    Adminabhisi (Admin, Adobe) commented  · 

    Hi Andre,

    I have tried with the PDF you have provided and issue is not reproducible at my end.
    Could you please share me the video of the reproducible scenario you are doing on the below email id.

    Email id : abhisi@adobe.com

    Thanks,
    Abhishek Ranjan Singh

    An error occurred while saving the comment
    Adminabhisi (Admin, Adobe) commented  · 

    Hi,

    I have tried this at my end and its working fine for me.
    Could you please let me know which version of acrobat you are using.
    Also please try it after updating to the latest version of acrobat by going to Help > Check for updates.

    Please provide me the PDF if issue is still reproducible at your end after updating to latest version.

    Thanks,
    Abhishek Ranjan Singh

Feedback and Knowledge Base