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  1. 3 votes

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    Adminabhisi (Admin, Adobe) commented  · 

    Hi Meg,

    Thanks for reporting this to us.

    I have tried the same workflow and issue is not reproducible at my end.

    Could you please provide the following information:

    1) Are you facing the issue in Win Acrobat or Reader. Please confirm. Also please share the version of Acrobat or Reader you're having.
    2) Please share some PDF files on which the issue is reproducible.
    3) It will be great if you can provide a video of the issue that’s happening at your end.
    4) Has the problem started happening recently, or has it been going on for a while.
    5) Is the issue happening every time, or is it happening intermittently.
    6) Is it happening with every PDF files and some set of PDF files. Please share any one of them.
    7) What's the OS you are having at your end.

    Thanks,
    Abhishek Ranjan Singh

  2. 2 votes

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    Adminabhisi (Admin, Adobe) commented  · 

    Hi Sam,

    Thanks for reporting this to us.

    I have tried the same workflow and issue is not reproducible at my end.

    Could you please provide the following information:

    1) Are you facing the issue in Win Acrobat or Reader. Please confirm. Also please share the version of Acrobat or Reader you're having.
    2) Please share some PDF files on which the issue is reproducible.
    3) It will be great if you can provide a video of the issue that’s happening at your end.
    4) Has the problem started happening recently, or has it been going on for a while.
    5) Is the issue happening every time, or is it happening intermittently.
    6) Is it happening with every PDF files and some set of PDF files. Please share any one of them.
    7) What's the OS you are having at your end.

    Thanks,
    Abhishek Ranjan Singh

  3. 1 vote

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    An error occurred while saving the comment
    Adminabhisi (Admin, Adobe) commented  · 

    Hi eyalc,

    Thanks for reporting this issue to us.

    Could you please provide the following information:

    1) Are you facing the issue in Acrobat or Reader. Please confirm  and also if you are using theolder version then please upgrade to the latest version and check the same workflow again.

    2) What's the paper size you have in your printer while giving the job command.
    3) Please share the OS ( Windows or Mac ) on which you are facing the issue.
    4) Please share some PDF files on which the issue is reproducible.
    5) It will be great if you can provide a video of the issue that’s happening at your end.
    6) Has the problem started happening recently, or has it been going on for a while.
    7) Is the issue happening every time, or is it happening intermittently.

    Thanks,
    Abhishek Ranjan Singh

  4. 3 votes

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    An error occurred while saving the comment
    Adminabhisi (Admin, Adobe) commented  · 

    Hi Stephen Rhea,

    Thank you for reaching out to us. Sorry for the inconvenience you are facing.

    Is the issue started happening after upgrading to the new MS patch?

    If yes , then could you please share the MS patch you are having.

    Also please provide the debug view logs by following below steps:

    Steps to generate the logs are as follows:

    Create a registry Key “BrowserLogging” under:

    For Reader: HKCU\Software\Adobe\Acrobat Reader\15.0\
     
    Under this key user needs to create a DWORD Value “bEnableBrowserLogging” and set it to 1 to enable logging.

    After creating the registry, it should look like:

    For Reader: HKCU\Software\Adobe\Acrobat Reader\15.0\BrowserLogging\

    At this path you should have a REG_DWORD bEnableBrowserLogging with value 1.
     
    Download debugview.exe from https://technet.microsoft.com/en-us/library/bb896647.aspx
     
    1.      Run DebugView.
    2.      Don’t close DebugView.
    3.      Clear Debug View logs using "Edit->Clear Display" or CTRL+X

    4.      Open PDF in IE using current workflow till you gets the error.

    5.      Save logs in DebugView. (Use save as, because debugview sometimes overwrite the logs)
    6.      Exit DebugView.
    7.      Send the logs.

    Thanks,

    Abhishek Ranjan Singh

  5. 1 vote

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    Adminabhisi (Admin, Adobe) commented  · 

    Hi John,

    Thanks for reaching out to us.
    This is a designed behaviour. We will look into this if anymore customer report the same issue.

    Thanks,
    Abhishek Ranjan Singh

  6. 1 vote

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    Adminabhisi (Admin, Adobe) commented  · 

    Hi Andre,

    I have tried with the PDF you have provided and issue is not reproducible at my end.
    Could you please share me the video of the reproducible scenario you are doing on the below email id.

    Email id : abhisi@adobe.com

    Thanks,
    Abhishek Ranjan Singh

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    Adminabhisi (Admin, Adobe) commented  · 

    Hi,

    I have tried this at my end and its working fine for me.
    Could you please let me know which version of acrobat you are using.
    Also please try it after updating to the latest version of acrobat by going to Help > Check for updates.

    Please provide me the PDF if issue is still reproducible at your end after updating to latest version.

    Thanks,
    Abhishek Ranjan Singh