Issues with Print to PDF
I work at a place that uses Adobe Acrobat Pro for all our documents all day long. We are constantly filling out the text boxes on our forms and then printing and restricting our printed docs. Ever since the last few updates this process has gotten more and more buggy to the point where it's halted out daily operations a few times and we've had to figure out a workaround. Initially, Adobe print to PDF was working inconsistently. It wasn't replacing the document I needed it to replace in my files, and even if it did, and my new printed document popped up, once I went to go restrict, the whole document would break. It would go black and say there was an error saving this document so I have no choice but to delete the file and try printing the original doc again. Now, Adobe print to PDF doesn't work at all. Nothing happens when clicked. We've had to start using Microsoft print to PDF which is worse. It takes really long, and doesn't automatically bring up our new printed document. Please fix all these issues, it has made our job much more difficult.
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Adminabhisi
(Admin, Adobe)
commented
Hi ,
Thanks for reporting the issue to us.
Could you please provide the following information:
1. Has the problem started happening recently, or has it been going on for a while.
2. Are you using the Adobe Acrobat Pro web browser (Chrome) version, or are you using the Adobe Acrobat Pro desktop application. Please confirm.
3. Is the issue happening every time, or is it happening intermittently.
4. Is the issue happening only with PDFs having forms or with every PDF. Also, please share a PDF on which the issue is occurring.
5. Is it happening with multiple machines or with some specific machines. Please confirm.
6. It will be great if you can provide a video of the bug that’s happening at your end.Thanks,
Abhishek Ranjan Singh