Bug: Can't open PDF from ActiveX control
The latest release of Acrobat Reader DC crashes when a PDF is accessed through an ActiveX control, such as Microsoft's CHM viewer. This has drastic effects on several developers who depend on such a workflow. More explanation in a forum post https://community.adobe.com/t5/acrobat/acropdfimpl64-dll-crashes-when-pdf-is-accessed-via-activex-webbrowser-control-x64/m-p/12133227
Stephen Rhea
shared this idea
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Adminabhisi
(Admin, Adobe)
commented
Hi Stephen Rhea,
Thank you for reaching out to us. Sorry for the inconvenience you are facing.
Is the issue started happening after upgrading to the new MS patch?
If yes , then could you please share the MS patch you are having.
Also please provide the debug view logs by following below steps:
Steps to generate the logs are as follows:
Create a registry Key “BrowserLogging” under:
For Reader: HKCU\Software\Adobe\Acrobat Reader\15.0\
Under this key user needs to create a DWORD Value “bEnableBrowserLogging” and set it to 1 to enable logging.After creating the registry, it should look like:
For Reader: HKCU\Software\Adobe\Acrobat Reader\15.0\BrowserLogging\
At this path you should have a REG_DWORD bEnableBrowserLogging with value 1.
Download debugview.exe from https://technet.microsoft.com/en-us/library/bb896647.aspx
1. Run DebugView.
2. Don’t close DebugView.
3. Clear Debug View logs using "Edit->Clear Display" or CTRL+X4. Open PDF in IE using current workflow till you gets the error.
5. Save logs in DebugView. (Use save as, because debugview sometimes overwrite the logs)
6. Exit DebugView.
7. Send the logs.Thanks,
Abhishek Ranjan Singh