113 results found
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everytime open help it crashes
Every time I open up tutorials or help it crashes. Also, it lacks some of the ease of use features that XI had.
1 voteI am sorry for the inconvenience you are facing.
Can you share with us the acrobat version and the operating system you are using
Also some sample PDFs with which you are facing this issue. -
Acrobat Pro DC shuts down
Acrobat Pro DC shuts down if you try to have two documents open at the same time and also when you try to open a document that it is in a previous version of Adobe. This just started happening last week. My software is up to date.
1 voteI am sorry for the inconvenience you are facing.
Can you share with us the acrobat version and the operating system you are using
Also some sample PDFs with which you are facing this issue. -
Adobe Acrobat Pro DC opens some pdf's scrambled
Works fine in edge or other web browsers.
1 voteI am sorry for the inconvenience you are facing.
Can you share with us the acrobat version and the operating system you are using
Also some sample PDFs with which you are facing this issue. -
Can't Save!
After typing Cntrol+s all afternoon, and into the night yesterday, I arrive to find out that nothing saved, past around 1:00 pm yesterday. I lost a TON of work. Please fix ASAP.
1 voteI am sorry for the inconvenience you are facing.
Can you share with us the acrobat version and the operating system you are using
Also if you are facing this with some PDFs or with all. -
Cannot do a Save As... to make a new document from a template
Cannot do a Save As... to make a new document from a template. The buttons are not user friendly at all. Many options in the previous version cannot be found.
1 voteI am sorry for the inconvenience you are facing.
Can you share with us the acrobat version and the operating system you are using -
Dear sirs , I tried out Acrobat Reader DC. I have an old document ( ISO 639-3: bru ). I could not do searches on the doc.
Any one have any ideas on how to resolve this problem?
1 vote -
6800.338.14.2.20020
Dear Sir/ Madam,
Good Morning!
please see info ID: 6800.338.14.2.20020
Thank you
1 voteHello,
Can you please tell me what issue are you facing?Thanks
Rachit -
Incorrect hadling of word division in Cyrillic languages
Steps to reproduce the bug: Open the attached pdf file and try to find the word "поиск" (using the search tool).
Expected result: Acrobat finds the word "поиск" at the and of the first line.
Observed result: Acrobat finds nothing.
Environment: Windows; any version of Acrobat or Acrobat Reader.
1 vote -
initial view error - Bug Report
Acrobat Pro DC Version 2019.008.20081 - Windows 10 64bit
I configured the initial view setting in the Document properties, such as Page Layout, magnification, open to page, and Window Options
But the initial view configuration is ignored when I open the pdf document, and the Acrobat shows last view settings and page regardless initial view setting.For example, I set the "Page Layout" with Two up and "Open to Page"
with 1. then save and close. when I reopen the document, the Acrobat shows single page layout view and page 5 as the las view before closing document.The Initial…
1 voteI am sorry for the inconvenience you are facing.
We are not able to reproduce this issue at our end.
Can you share with us some sample PDFs with which you are facing this issue. -
PDF won't open from Windows Explorer after a different PDF is opened from inside Madcap Flare
I'm using Adobe Acrobat DC and MadCap Flare 2018 r2 on a Windows 10 operating system.
Steps to reproduce:
- Build a PDF in Flare.
- Open the PDF from inside Flare.
- Double-click on a different PDF in Windows Explorer.
Expected result: Second PDF opens.
Actual result: Second PDF does not open. The error message that shows up sometime later says: Acrobat failed to connect to a DDE server.MadCap support has been unable to resolve the issue.
1 voteI am sorry for the inconvenience you are facing.
Can you share with us the acrobat version you are using -
Since updating LEAP I now cannot open pdfs.
I cant open pdfs
1 voteI am sorry for the inconvenience you are facing.
Can you please details the issue you are facing.
Can you share with us the acrobat version and the operating system you are using
also can you share with us some sample PDFs with which you are facing this issue. -
Acrobat DC crashes, then toolbar reverts back to default.
I mostly use the Edit or Prepare Form tools. While I'm updating my document, Acrobat crashes at random times. There is nothing consistent, it just seems to be more finicky after the most recent update. After it crashes, I reopen it and the customized toolbar on the right has reverted back to the default tools. This is very inconvenient and happens several times a day while editing or preparing a document. Is this a known issue and is there a fix for this?
1 voteI am sorry for the inconvenience you are facing.
Can you share with us the acrobat version and the operating system you are using
Can you share with us some sample PDFs with which you are facing this issue. -
Bug Report: Version 2019.008.20074, Win 7...Does not save to desired location
When I first open Acrobat the first time I try to do a SAVE AS to a different location...the document is not saved to the target location. Second time I tray it, document IS saved to target location.
1 voteI am sorry for the inconvenience you are facing.
We are not able to reproduce this issue at our end.
Can you share with us some sample PDFs with which you are facing this issue. -
Properties disabled
What is the point of having a PROPERTIES button when it is grayed out and cannot be used?
1 voteHello,
Please provide me the details where you are facing the issue so that we can help you out to resolve it.Thanks
Rachit -
when i open pdfs, my quicktools are often missing. after a restart or even just when opened in a new window. very frustrating.
when i open pdfs, my quicktools are often missing. after a restart or even just when opened in a new window. very frustrating.
1 voteSorry for the inconvenience caused to you.
Kindly share with us your machine details and Acrobat version.
Also please provide us some sample files on which you are facing this issue -
Compare files - text is flagging as discrepancy
We use Adobe to compare PDF file that comes from two different system.
Left side is our internal and right side is from another system.
We copy over the format of the other system for us to compare it perfectly in Adobe.
But no matter how we adjust the alignment and spacing, we still encounter below discrepancy flag.
As you notice, the text are exactly the same.
And also how come the font size of the PDF that comes from our internal system become lesser when convert to Adobe (from 8 to 7.98)Can you help us how to sort…
1 voteHi,
There’s a difference in the font size between the characters in the files shared by you because the application used to create the two PDFs is different. Please try comparing the PDF files created using the same application and let me know if you’re still facing the issue.
Thanks
Adobe Acrobat DC Team -
Acrobat DC not opening pdf files on Mac
Can't open pdf in Acrobat DC. The wheel spins and the program has to be forcefully quit. The program stops working as it prepares the file for reading.
1 voteSorry for the inconvenience caused to you.
Kindly share with us your machine details(mac version)
Also please provide us some sample files on which you are facing this issue -
PDFs made from InDesign and Illustrator on-screen RGB colors appear dull in Acrobat Pro.
The SAME PDF colors appear correct in Mac Preview.
1 vote -
1 vote
Sorry for the inconvenience caused to you.
Kindly share with us your machine details and Acrobat version.
Also please provide us some sample files and a screenshot of the exact error -
I use hyperlinking a lot (in DC too). It works well for me, but often Adobe Acrobat DC stops working - freezes.
I use hyperlinking a lot (in DC too). It works well for me, but often Adobe Acrobat DC stops working - freezes, and I need to restart the programme
1 voteSorry for the inconvenience caused to you.
Kindly share with us your machine details and Acrobat version.
Also please provide us some sample files on which you are facing this issue
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