120 results found

1. When I am attempting to convert a word doc to a PDF, the "please wait, reading Adobe PDF" message will not complete/load

   My word doc is several pages (10+) long and does have color and charts on each page.
   I would expect that after 10 minutes, the word doc could be converted, but it is taking much longer than that and will not work

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   Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.

   Thanks
   Tanvi

2. BUG: Cannot Combine .docx and PDF files

   Combining PDF's does not work in Version 2018.009.20050 on windows. States it is missing files and attempts to go to repair mode but that does not fix it. Support could not resolve either.

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   Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.

   Thanks
   Tanvi

3. There is no way to create the PDF's using the basic math symbols. The same for super-scripting and sub-scripting.

   There is no way to create the PDF's using the basic math symbols. The same for super-scripting and sub-scripting.

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   Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.

   Thanks
   Tanvi

4. Two bugs in PDFMaker in Office 2016

   Bug report 1, Windows 10, latest Acrobat, MS Excel 2016
   1. PDFMaker closes Excel file after making the PDF
   2. Open Excel file, go to Home, then select Save as Adobe PDF, in the dialogue select the sheet to print and also set "Export sheet to single page" (translated from german Excel)
   3. After the PDF has been created, it opens Acrobat to show the PDF. In Excel, the file is closed and it pops up a requester "Name conflict" with "Old name: _FilterDatabase".

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   Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.

   Thanks
   Tanvi

5. INDD Hyperlinks corrupted by Acrobat DC

   REALLY BAD BUG: when exporting InDesign files with File hyperlinks, Acrobat DC destroys link by adding an extra 'File:' at link beginning, plus add'l %20 scattered throughout address, so that the link will only work if it is edited in DC. What a waste of time!

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   Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.

   Thanks
   Tanvi

6. Adobe spark page to pdf

   Adobe Acrobat does not load Adobe Spark links and therefore cannot convert the pages into a pdf. This needs to happen.

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   Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.

   Thanks
   Tanvi

7. firefoxにおいて、pdf作成の拡張機能「Adobe Acrobat Create PDF」が動作していないようで、困っています。IEとChromeでは問題ありません。しかし業務の都合上firefoxを使用する必要があるため、非常に困っています。対応をお願いいたします。
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   Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.

   Thanks
   Tanvi

8. Slow conversion of word documents

   When I combine two word documents it takes for ever to convert to PDF, I have the latest version of word and acrobat DC. Can anyone please help

   Word 2016 (file size 160K)
   Acrobat DC
   Windows Server 2016

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   Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   We are closing this case from our end as there had been no response from your side despite reminders. Feel free to reopen a new case if you are still facing this issue.

   Thanks
   Tanvi

9. bug with Acrobat Pro DC

   when I export from InDesign to PDF, a fine white line is around the edge of the PDF file. Can't find settings to fix this; it's new as of my updated software. I am on a Mac and use OS Sierra. I use update Adobe software via the cloud. Please look at the photo at the top of the page. Can't seem to eliminate the fine white line.

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   Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   We are unable to see any fine white line in the attached PDF with Acrobat DC. Moreover, the PDF seems to be created from InDesign, so if you continue to face this issue, please reach out for help on InDesign forum.

   Thanks
   Tanvi

10. I am unable to integrate the flash content while creating a PDF portfolio in Acrobat 2015/2017 versions. There are no options to change the

    I am unable to integrate the flash content while creating a PDF portfolio in Acrobat 2015/2017 versions.
    There are no options to change the layout or to integrate a customer view from a .nav format file

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11. Some borders don't show up in Word forms that are converted to pdf

    I am using Acrobat XI Pro. When I convert Word forms to pdf, part or all of some of the border lines in tables is covered up by white lines. I have to go into Tools>Content Editing>Edit Text & Images, enlarge the file to about 200%, and delete each white line to get the border line to show up completely or at all. I have hundreds of forms to create and maintain in my job, and whatever is going on needs to be fixed or explained because I don't have time to delete white lines covering the borders each time I convert a Word form to pdf. I have looked and looked for answers to this problem. Thank you.

    I am using Acrobat XI Pro. When I convert Word forms to pdf, part or all of some of the border lines in tables is covered up by white lines. I have to go into Tools>Content Editing>Edit Text & Images, enlarge the file to about 200%, and delete each white line to get the border line to show up completely or at all. I have hundreds of forms to create and maintain in my job, and whatever is going on needs to be fixed or explained because I don't have time to delete white lines covering the borders each time… more

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    Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.

    Thanks
    Tanvi

12. Excel crashing when trying to create Acrobat file from excel
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    Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.

    Thanks
    Tanvi

13. combining .docx or .xlsx files

    The first problem is when combining Word or Excel files into a pdf For instance, when the file is converted from Word, using Adobe, if the Word document has unprotected fields filled in, the information will not be converted into the pdf file, it is left blank in the pdf file. The file will be converted but not all filled in fields in the docx file will show in the converted document

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    Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    We are closing this case from our end as there had been no response from your side despite reminders. Feel free to reopen a new case if you are still facing this issue.

    Thanks
    Tanvi

14. BUG: Horizontal stripes making pdf for Autodesk Inventor documents

    I have documents from Autdesk Inventor in Windows 10. When I pdf using Acrobat DC Pro trial version, portions that should be uniformly shaded are have horizonal stripes instead.

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    1 comment  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    We are closing this case from our end as there had been no response from your side despite reminders. Feel free to reopen a new case if you are still facing this issue.

    Thanks
    Tanvi

15. Combine PDFs & Table of contents: bad design

    1. I need to combine multiple large files of different formats- pdfs, landscape + portrait, word files with multiple page breaks/sections; some landscape & portrait. I downloaded the trial wanting to try this out, willing to pay for a high quality product to get this job done right. I was disappointed after mere tests of a couple of small files the combine pdfs command crashes every time without fail.
    2. Mac OSX 10.12.5
    3. Easily compiled files into pdf and an option to create a test fortmat (not the bookmarks solution) table of contents easily after combining.
    4. Not only does this function not appear to work well which does not boost my confidence to pay the ridiculous amount you charge for it, but also it appears online this issue has been around for years, without solution, with staff offering workarounds instead. Yeah, i know the workaround, i wanted a high quality product instead, i wont be paying for a workaround, thanks.. There are free products out there offering seamless combine file commands--but still no one with a reasonably priced table of contents solution. Unbelievable. Ill take the free product and use the workaround for the TOC instead of paying for your product then and im sure theres thousands of others out there making the same choice. Shame.

    1. I need to combine multiple large files of different formats- pdfs, landscape + portrait, word files with multiple page breaks/sections; some landscape & portrait. I downloaded the trial wanting to try this out, willing to pay for a high quality product to get this job done right. I was disappointed after mere tests of a couple of small files the combine pdfs command crashes every time without fail.
    2. Mac OSX 10.12.5
    3. Easily compiled files into pdf and an option to create a test fortmat (not the bookmarks solution) table of contents easily after combining.
    4. Not only does this function not… more
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    Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    We are closing this case from our end as there had been no response from your side despite reminders. Feel free to reopen a new case if you are still facing this issue.

    Thanks
    Tanvi

16. Word mailmerge - pdf and email

    Yesterday in word we selected mailmerge and pdf and email. It emailed to our full list of over 500. Today we are sending to a new list of about 20 and following the same steps and it's now only sending to one person on the list! Please help as we still have a lot of people to send to and don't want to do this individually.
    Kind regards
    Eileen

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    1 comment  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    We are closing this case from our end as there had been no response from your side despite reminders. Feel free to reopen a new case if you are still facing this issue.

    Thanks
    Tanvi

17. Allow to enter 10 or more pictures to a combined Pdf, having on each page 2 or more pictures

    Allow to enter 10 or more pictures to a combined Pdf, having on each page 2 or more pictures

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    Declined  ·  0 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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18. Drop Shadows Applied to Image in Word Render in Very Poor Quality When Converted to PDF

    Drop Shadows Applied to Image in Word Render in Very Poor Quality When Converted to PDF. I have a attached a PDF that illustrates the problem very clearly.

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    Declined  ·  1 comment  ·  Creating PDFs  ·  Delete…  ·  Admin →
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19. create pdf from web page sharepoint

    Bug Report: Not all content is captured when creating PDF from web page (SharePoint site)

    When using Create>PDF from Web Page, it usually works fine. However, when I try to use this function on a SharePoint site, the right side of the page gets cut off. I have resized the page, and it makes no difference. It is not an issue with the width of the page. The right 1/3 of the content is obscured with a white bar, even if the page size is twice as wide as it needs to be. I have tried this with various SharePoint sites.

    Using Acrobat DC, on both Windows 7 and Windows 10.

    Bug Report: Not all content is captured when creating PDF from web page (SharePoint site)

    When using Create>PDF from Web Page, it usually works fine. However, when I try to use this function on a SharePoint site, the right side of the page gets cut off. I have resized the page, and it makes no difference. It is not an issue with the width of the page. The right 1/3 of the content is obscured with a white bar, even if the page size is twice as wide as it needs to be. I have tried this with various SharePoint… more

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    2 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.

    Thanks
    Tanvi

20. Bug report: cannot create multiple PDFs

    I keep getting an error message that it cannot open the original files (they're in Word). This is really slowing down my workflow as I have a lot of documents to convert.

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    Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.

    Thanks
    Tanvi