179 results found
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Stop trying to sell me your products
I do not want to buy new products or services, I do not want to be jerked around trying to access the product I have a license to, I do not want to have to hunt for access to the product I have a license to, I want to be placed directly on a screen where I can select from the products I have a license to, and I want to be able to access it with one click. quit trying to sell me stuff, give me immediate access to Adobe sign so I can get documents out ASAP without…
1 voteHi Nicholas,
We understand you are encountering some trouble with our services. We apologize for any inconvenience this may cause. Could you please give us more details on where you find this issues, and if possible send us a screen shot to understand this behavior better? And we will gladly work on it as soon as possible.
Thanks,
Sign in Acrobat Web Team
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cant use signature and change the name
make it work right
1 voteHello Kali,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, would you be so kind to explain the issue a little bit deeper? Or if it's happening only with one document, could you please share it with us?
Thanks,
Sign in Acrobat Web Team
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You need to fix this **** E-sign!!! It's terrible!
Sorry, but your E-sign is absolutelly ****. Ok, my internet is not very good today, but I spent more as 4 hours and at least I find, that your e-signature is.... Sorry, good luck.
1 voteHi Velga,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more details regarding the issue you are having? For example if you are seeing an error or the page not loading or anything you deem important for us to know will really help us.
Thanks,
Sign in Acrobat Web Team
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crashed , unable to correct error, unable to send out e-sign with correct version
the e-sign feature is a complete failure.
I tried several times to correct the same error, saved to both adobe cloud, and computer, nothing ever changed, sending E-sign request to my contractor only results in a bunch of waste emails. It's a waste of time, and it makes people who use it doubt themselves.1 voteHello Ruiting,
We understand you are encountering some trouble with Request e-signatures. We apologize for any inconvenience this may cause. Could you provide more details about this issue?
Thanks,
Sign in Acrobat Web Team
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Just Rubish to use. I want to cancel it today
this produce is rubbish
1 voteHello Ronda,
We are sorry you are experiencing trouble with our product. We'd like to know what the issue is that that makes you want to cancel our services. We are always happy to help!
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Verkkolomake ei palaa lähettäjälle
Hei,
olen lähettänyt verkkolomakkeita allekirjoitettavaksi. Lomakkeet lähtevät minulta, mutta eivät tule takaisin: jukka.saikkonen@autotallit.fi?1 voteHello Jukka,
We are sorry you are experiencing trouble with this feature.
Please check your email's spam folder to verify the agreements are not being sent there by mistake.
If you are not able to find them, please check an already sent agreement in the Acrobat web page, to verify if it has already been signed or not, because an email is sent to the sender only when the document has been signed by any recipient, and when it's fully completed too.
You can visualize this, following the next instructions:
- On the Main page click the "Documents" tab on the top left corner
- Click "In progress" under Agreements
- Find the agreement you want to do a follow up on, and click on it
- On the right hand panel that pops up, scroll all the way down
- You will find the "Recipients" section
- An email should've been sent to you if…
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Not opening document
my Adobe reader is saying that it wont open and some features wont work. It wont open my file at all. if it does it says its blank.
1 voteHello Ronda,
We are sorry you are experiencing trouble with this feature. Could you please send us the document you are trying to open? And we will try and replicate this issue to do a further inspection on the matter.
Thanks,
Sign in Acrobat Web Team
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Imposible to remove a cross that was my signature before the import
J'ai une enorme croix à la place de ma signature dont je n'arrive pas à me débarasser
1 voteHello Florian,
We are sorry you are experiencing trouble with this feature.
Would you be so kind to explain the issue you are facing a little bit deeper? That'd be really helpful for us to have a better understanding of the problem.
Also, it'd be great if you could provide the document as well.
Thanks,
Sign in Acrobat Web Team
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Bad product
******** doesn’t even ******* work and I pay for this trash *** *. * Adobe.
1 voteHello Edward,
We are sorry you are having trouble with this feature. Could you provide more information about this issue?
Thanks,
Sign in Acrobat Web Team
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not working properly
At the time of filling the form the text box moves from it's place once we click somewhere else.
Once the form is filled and downloaded, the text boxes are either incomplete or moved and sizes also are changed.
1 voteHi Prateek,
As a follow up we will like to know more information about this issue. Could you provide more details? For example, if you could share the document you're using, the steps you do and any other information that might be helpful to us.
Thanks,
Sign in Acrobat Web Team
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DISAPPOINTED IN THE CHANGE
Was using Acrobat Professional on my computer. This changed yesterday. Now I can't "add text" like before. Acrobat tries to read the doc and changes it to a misread mumbo jumbo. Instead of adding my signature a coworkers comes up. I want to be able to use this without being connected to other employees
1 voteHi Rosanne,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, could you provide more information about this issue? For example the steps you do and if it happens with a specific file, or anything else you might deem important.
Thanks,
Sign in Acrobat Web Team
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BROKEN
First, I can't use adobe sign in the desktop app because it crashes. Now I find a working way of using adobe sign and the signature fields aren't even in the places that I put them. I am so tired of this *. FIX YOUR *!!!! WE HAVE A BUISNESS TO RUN HERE!
1 voteHi Samantha Hall,
We are working on this issue, could you provide us information related to this? Does it still happens? Also on Desktop should be different
Thanks for cooperating with us.
Sign in Acrobat Web Team
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AdobeSign Update Issues
- Multiple files need to be selected immediately in order to route multiple documents. If just one file is selected—even just to start—the system immediately kicks off the next page.
- The system combines all documents as it did before, but now there’s no way to separate the files. I can click the same buttons I used to to do this, but now ever routing package is just named “binder” regardless of what the file name is or what I named the routing package. I have to revert to just printing to PDF the pages I want, which doesn’t look as professional…
1 voteHi Kelsey Reybold,
We are working actively on giving you a better experience, so now you should be able to select multiple files, please, let us know your experience. Also, we are still working to enable the feature to download individual files.
To change the name of the the files, you can do it right after uploading multiple files by just clicking on the document's name, also, after preparing the document, while clicking on Review and Send, a window should appear. The name of the document should be displayed and can be changed.
We appreciate your patience and cooperation.
Thanks,
Sign in Acrobat Web Team
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Signature in wrong place
very very frustrating. specified the signature zone at bottom of the page for third party signatures but the signed version has come back twice with signatures at the top of the page AND NOT IN THE SIGNATURE AREA I HAD SPECIFIED. Very frustrating. DocuSign next time.
1 voteHello Alban,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about it? For example, if it happens with a specific file or any information you think might help. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Ugh
I have less successful Signatures with your service, it's not easy to see or use for normal people.
1 voteHello Yolanda,
We understand you are encountering some trouble with this feature. Could you provide more information about? If is related to the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
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difficult and very time consuming
it is so difficult and time consuming trying to fill out an application from lining up the sentence area to activating the sentence I want to continue on as clicking on the sentence does multiple things including moving the sentence plus finding what I need to click on just to start filling out the form
1 voteHi Cressy,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us. -
I can't upload a signed document.
I can't upload a signed version and your user UI is horrible.
That help topic doesn't work.
1 voteHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
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Stop tweaking the program!
Seems like every couple of weeks you change the e-sign program! So frustrating! This particular version creates fields that are too big for my document -- it worked just fine before.
1 voteHi Mike,
We are sorry you are experiencing troubles with the current version of our app. Could you please provide some additional information?- Steps to Reproduce: A video or detailed description of the steps you take to encounter the issue.
- Specific File: If the issue relates to a particular file.
- Additional Details: Any other information you believe might be relevant, such as error messages or unexpected behavior.
Please note that some features are not yet available in the newest version. You can find more information about it here: learn more.
If you continue to encounter this issue, you have the option to revert to the previous version:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
4. Click "Save" and wait for the confirmation message.
We appreciate your patience and cooperation in resolving… -
E-signature change is TERRIBLE!!!!!
OMG this new version I used today for E-signatures is TERRIBLE!!! It takes forever and is not easy to use at all! It wouldn't send automatically send to me for signature. I had to go and find out how to start the process. VERY un-user friendly. Why change something that isn't broken? How can I use the previous version (from last week!!!)?
1 voteHi Rebecca Richardson,
We are sorry you are experiencing trouble with the new feature. Could you please provide some additional information?
- Steps to Reproduce: A video or detailed description of the steps you take to encounter the issue.
- Specific File: If the issue relates to a particular file.
- Additional Details: Any other information you believe might be relevant, such as error messages or unexpected behavior.
Please note that some features are not yet available in the newest version. You can find more information about it here: learn more.
If you continue to encounter this issue, you have the option to revert to the previous version:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
4. Click "Save" and wait for the confirmation message.
This change will only affect new drafts created after making… -
AdobeSign Feedback
I use AdobeSignature alot.
The limit on the size of the file is very inconvinient because most of my files are over 8MB. With other esiganture apps like docsSign there is no limit on the size.
I would really appreciate it if we can increase the limitWhen I select multiple documents and drag and drop to "Request e-signature" it combines all the documents. First I have to rearrange the order which is not very user friendly! i have more than 10 documents, and I can only change the order by clicking on the up/down icon and I cannot move…
1 voteHi Sina,
We are sorry you are experiencing trouble with our app. Let's address the points you're mentioning1. File size limit is at the moment 8mb, we will analyze your request and consider it for future updates.
2. We are aware of this problem and we are working on solving it as soon as possible, please expect this to be fixed in future updates.
3. For this problem, with the current version of the app is possible to add a file to the agreement before sending it. Please follow below steps:
- After starting Request e-signatures workflow, you should land on "Add Recipient" modal. Fill in recipient information and click on "Continue"
- On the next view, on the left side of the screen (above the left hand panel) you should find the "Edit" button. Click on it
- Here you can find the "Organize Pages" option. Click on it
- Use the…
- Don't see your idea?