168 results found
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esign ruined, Adobe functionality impaired for university users
Limiting the file size on esign documents way down from what it was before hinders my productivity. I hate the new esign and want classic to return. I send large files for purposes of creating an auditing paper trail for a state university that require backup documentation to be included. The newly redesigned product does not do what it needs to do, and I am going to encourage the university to look into other esign programs going forward to use once the license expires. This sucks.
2 votesHi Eve,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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please relook at performance
Adobe keeps stalling and crashing , need to reinstall at least once every two weeks .
is there way of ensuring request for sign off goes to the email recieptants in box and not junkmail/spam .
1 voteHi Peter,
We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
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Signature feature
The new signing feature is very poor and not instinctual. Sometimes I just cannot get the signature fields right and I have no idea why it works sometimes and other time it does not. I have provided this feedback before and had not response. We are about to adopt a firmwide solution which originally going to be Adobe but I am thinking of ditching Adobe. Used to be a very good and easy feature
1 voteHi Peter,
We understand you are encountering some trouble with this feature. We apologize for any inconvenience this may cause. We are always looking for ways to improve our product and will definitely consider your feedback.
Thanks,
Sign in Acrobat Web Team
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acrobat Sign wont work
Why wont acrobat sign work on this document?
1 voteHello Levi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this issue? For example steps you do to encounter the issue or if is happening with an specific file.
Thanks,
Sign in Acrobat Web Team
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I would like to comment on your latest update 20 Jan 2024) on the apps. First, the signature field size cannot be adjusted to the user needs
I would like to comment on your latest update 20 Jan 2024) on the apps. First, the signature field size cannot be adjusted to the user needs. Second, the signature field is sometimes misplaced upon being received by the recipient. Third, the signature field has name and initial in its box that confuses the user when using it for the first time, suspecting whether once signed later on, recipient signature is going to appear with their name and initial or only the signature itself. Fourth, when using the update for the first time, I couldn't find the send button and…
2 votesHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Message Body - can't be deleted - Send out for Signature
I had issues when Sending the document to signature, I could not delete any of the text in the message body.
2 votesHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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FIX your tool
Fix your product
I just sent a document for e-sign. I give you permission to look into the document I sent in last 1 hour from this msg.
Look at the email body. Kosuke Mori is no where in the document sent but is mentioned in the email. If the customer sees the same thing, it is a DISASTER!
After sending the document, I can't see which fields are assigned to which users!!!
Fix these two things please
1 voteHello Subhajit Mandal,
We are sorry you are experiencing trouble with this feature. We are currently working on triaging your issue and are gathering more information to understand the problem better.
We appreciate your patience!
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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How dare you make such a drastic unexplained unexpected change to your ESign?
You ruined the ESignature system! I can't use it! No help available. I am cancelling my account if you don't respond to me.
1 voteHello Stephen,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause.
Would you be so kind to tell us a little bit more in detail what the issue is with the e-signature process that you have?
With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you…
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Broke adobe sign
The adobe sign app does not work. The adobe sign web browser does not work.
Please fix this1 voteHello Aussie,
We are sorry you are experiencing trouble with the software. We see you have previously sent a comment regarding something similar. Do not worry since we will work on this matter asap. We are triaging your issue and are gathering more information to understand the problem better.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Adobe is poor quality and makes me look bad in front of customers
What the heck Adobe? Your software is already clunky, but I use it because I love Adobe sign. I just sat with a customer while I sent an agreement for signing. It took the doc with my and her separate signature fields and assigned them both to her. I very carefully resent it making sure my signature field was assigned to me and it did it again. You made me look like an ignorant fool in front of my customer and you wasted my time with your poor mobile ap software. This was on my android phone.
1 voteHi Eric,
We are sorry you are experiencing trouble with our services. We are triaging your issue and are gathering more information to understand the problem better. Would you be so kind to send us the document you had issues with?
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Missing Individual Files Download
When sending agreements, there is an option to download individual files that actually used to work prior to this update. Unfortunately, now all documents uploaded to be electronically signed are bound together and cannot be downloaded as individual files. Please change this back!
1 voteHi Taylor,
We are sorry you are having issues with the app. Although this feature is not available in the most recent version of the application, it will be available in an upcoming update. Thank your for your patience and for reaching out to us with your feedback, we truly appreciate it.
Thanks,
Sign in Acrobat Web
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Adobe online DOESN'T WORK
Stop charging for a product that you clearly haven't got the bugs ironed out of yet. Since being forced to use the online version to request e-signatures I haven't been able to get a reliable signature. Sometimes I can't send the request without first saving the pdf as a Word document and then saving the Word version back to pdf. Sometimes I have to "compress" the pdf by "printing" it first. Sometimes neither works and I have to start again and recreate the document from scratch with no guarantee I'll ever get a signature. And all of this is done…
1 voteHi Cinthya,
We are sorry you are having issues with the app. Our team will look into this and assess the mentioned problems as fast as possible.
We appreciate that you took the time to give us your feedback, which is very valuable as it helps us know where improvements are needed.
Thanks,
Sign in Acrobat Web
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auth.services.adobe.com refused to connect.
Please fix this error: auth.services.adobe.com refused to connect.
1 voteHello Kimberly,
Thank you for contacting Sign in Acrobat Web Support regarding the issue. We apologize for any inconvenience you may have experienced while attempting to connect to aut.services.adobe.com, we are still working to triage your issue and keep you informed about it.
Best regards,
Sign in Acrobat Web Team
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Showing the wrong receiver name
Showing the wrong receiver name
I found a bug at the adobe acrobat
Adobe Acrobat is changing the user name on consent form...I've filed a consent to L. S., but after sending it, Adobe is showing it as W.S. at the documents page, but when you go to check the file it shows a different name.
Would it have any issues on the document signature and name displayed in the document?
1 voteHi UX Team,
We're sorry that you're experience this issue, we will take under review your case.
Thanks for letting us know, and if you have any other issue, doubt or suggestion, don't hesitate to write in this forums.
Best regards,
Sign in Acrobat Web Team
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Want to delete e-mail addresses Adobe stores
Need to be able to delete e-mail addresses of recipients as we wish. How do I do this?
This is a privacy matter, and it mean lead us to use an out of date address.
1 voteHi Curt,
We appreciate that you reach out to us and we are glad to help. In order to clear recipient email suggestion, please follow below steps:
1. Log in to Acrobat Web
2. On the Home page, click on the User profile icon button on the top right corner of the screen
3. Click on Settings
4. On the Auto-Suggestions option, click on the Clear Suggestions button
5. This will open a confirmation modal, click on Clear all button
By doing this, the recipient email suggestions will be cleared out completely
Please feel free to reach out again if you have any further questions.
Thanks,
Sign in Acrobat Web Team
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ADOBE SIGN DOES NOT WORK 9 TIMES OUT OF 10 SINCE RECENT UPDATES
Adobe sign literally just does not work half the time now. It's useless and our company is going to change to another service instead as a result. All of your recent updates have caused a myriad of bugs and none of them have been addressed despite giving feedback multiple times. Maybe it would be smart to focus on ensuring that your core services continue to work as intended instead of offering me AI tools that I don't want or need and are frankly useless when your base services don't work anyway.
1 voteHello,
We are sorry that you are experiencing problems with our application. Could you please provide more information on these? This will help us address them as soon as possible.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thank you,
Sign in Acrobat Web Team
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Sign in parallel
Would love for the sign in parallel option to come back!
1 voteHi Bethany,
We really appreciate your feedback and are working hard to improve the app with recurring updates. However, it is important to mention that parallel signing is available in the most recent version of the application. To enable this feature, you can use the following instructions:
1. Start Request E-Signature workflow with any valid file
2. On Add Recipient modal, uncheck the "Recipients must sign in order" checkbox. This will enable Parallel signing
Please let us know if you have any further questions or comments regarding this or any other feature of our app.
Thanks,
Sign in Acrobat Web Team
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Dreadful updates.
This new update to e-signature documents is absolutely horrendous. It now takes twice as long to send a simple pdf with 1 signature. When you want to send one document after another, it keeps loading in the previous document in error. There was nothing wrong with the previous software, it worked great, that's why we bought it. We will be moving away unless drastic changes are made.
2 votesHello,
We are sorry you are having trouble with the updates and we appreciate your feedback. Please let us know if there's something else we need to improve.
Thanks,
Sign in Acrobat Web Team
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Issues with Adobe sign - signature blocks moving
The updates to adobe sign are causing issues with block placement. The signature blocks look fine in the "review" but when they are saved and sent, the block move to different areas of the document and shift places. PLEASE FIX ASAP!
2 votesHello Rebekah
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Modern Request E-Signatures Interface is bad.
The new Request E-Signatures interface is un-intuitive and restrictive:
- I was not previously restricted to a maximum file size of 8mb. I often work with large files that need signatures and this is very prohibitive for me.
- I used to select an e-sign template initially before adding my other documents to be signed, and I had to google how to add other documents.
- When adding multiple documents to sign initially (after discovering that I needed to do that), the only way to change the order is to use the arrows on the side, which is very clunky…2 votesHello,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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