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Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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For a new feature request:

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  2. Description of desired feature
  3. Why the feature is needed

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  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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Acrobat Web

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44 results found

  1. Features not working in web app but work in desktop

    1) Page labels in the web app does not work the same as the desktop app. I would even say it does not work at all.

    2) Bookmarks in the web app sometimes show and sometimes do not show. Sometimes Refreshing the page helps (the bookmarks appear), but then they dissappear again. I would say bookmarks are not being supported in the web app.

    3) I cannot change the color properties of the bookmarks in the web app. If I have changed the color properties of a PDF in the desktop add to red, and then upload the pdf in…

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Cynthia,

    Thank you for contacting us. Please find reply below

    1. Can you please help to elaborate the issue you faced while using Page Labels? Meanwhile please find the documentation for Page Labels(Numbered Pages) on Acrobat Web https://helpx.adobe.com/document-cloud/help/number-pages.html to assist you with the feature on the web.
    2. For bookmark issue, Is the issue happening only on one file or happening for others also? Is it possible to share the file with us to look into this further?
    3. Sorry to hear that, Colour properties are not available in Web yet, it is highly recommended to use desktop for properties feature on bookmarks.
    4. We looked into details and found out your Acrobat Pro subscription on Enterprise profile is not active anymore, Only Acrobat web free service is enabled with your personal account.


    Regards,

    Acrobat Web team

  2. Desktop Not Available From Windows (email)

    I recently downloaded a file from my email and noticed that it opened within a portal instead of the usual Open Desktop app. As a result, I saved the file in my cloud account and tried opening the PDF again from my desktop app, only to find that it still opened in the portal. This posed an issue because I needed to extract each page as a separate file, as the entire text file size is 96kb and couldn't be uploaded to the application I was using.

    The problem lies in the functionality of documents not opening directly on the…

    1 vote

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    Need Info  ·  AdminRohit Sharma (Admin, Adobe) responded

    Hi Jeanett,


    Thank you for your feedback. We appreciate your taking out the time to make us better. We have few queries around your feedback:

    1. could you please elaborate on which cloud you have uploaded the document after downloading from email?
    2. when you tried to open downloaded file, which portal you have observed, Is it Chrome Extension portal (Url contains: chrome-extension://) or Acrobat Web portal (Url contains: http://acrobat.adobe.com/)?


    Thanks,

    Rohit

  3. lagging scrolling file on website

    too lagging when scroling the pdf file, when using Adobe reader app on desktop, it does not lagging, but web too lag, happen on any laptop

    1 vote

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    Need Info  ·  AdminRohit Sharma (Admin, Adobe) responded

    Hi Hao do,

    Thank you for reaching out. To assist you better, can you please apprise us with below information ?

    • Is it happening for all files or any specific file ?
    • If it is specific to few files, what is the Page count in those PDFs?
    • What is the screen resolution on your machine?


    Regards,

    Rohit

  4. Page left off

    When I reopen the file, I would to see the page where I left off, not the first page

    1 vote

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    Need Info  ·  AdminRohit Sharma (Admin, Adobe) responded

    Hi Ali Alalawi,

    Thank you for reaching out to us. Yes, this is a functionality where the PDF is opened from the page where one has last closed it. Please share in case this behaviour is not an expectation for your use case.


    Regards,

    Rohit

  5. Generaly

    Not work acrobat

    1 vote

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  6. O

    No now

    1 vote

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  7. Errors, unusable software

    I purchased acrobat a few weeks ago but the software is completely unstable and almost unusable. Whenever i open a document i get error messages and the screen freezes, i will be cancelling my subscription and seeking an alternative PDF software if this is not solved quickly

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Gwydion, 

    Thank you for contacting us. To assist you better, Can you please apprise us with below information?

    • Are you using Acrobat on desktop or browser?
    • Screenshot of error message

    Regards,

    Harshpreet

  8. Text in UI cut off

    The blue info box is cut at the bottom.

    1 vote

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    Need Info  ·  2 comments  ·  View PDF files  ·  Admin →
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  9. Adobe Icon view seen as blank page on attachment in outlook since MacOS 13 Ventura update

    Adobe icon preview shows as blank thumbnail page when sent in outlook since MacOS Ventura update. Is there a fix for this?

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Juanita Brownlee, 

    Thank you for reaching out to us. To assist you better, Can you please apprise us with below information ?

    • Are you using Acrobat Desktop or Acrobat Web ?
    • Is it happening for all files or any specific file ?
    • Workflow that you are trying

    Regards,

    Harshpreet 

  10. Otimização de visualização

    Deixar a plataforma web do Adobe Acrobat Reader mais otimizada.

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Lucas Gabriel,

    Thank you for contacting us. To assist you better, Can you please help to share the exact issue that you are facing ?

    Regards,

    Acrobat Web Team

  11. Adobe speed lagging.

    Adobe DC documents are moving very slowly where it freeze up frequently. Is there a known internal issue with Adobe as our organization has not been able to resolve.

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Tiffany, 

    Thank you for contacting us. To assist you better, Can you please apprise us with below information ?

    1. Is this happening for all files or any specific file?
    2. Is it possible to share a file for which you are facing this issue?

    Thanks,
    Harshpreet

  12. PDFs will NOT open on my laptop!

    Cannot open any PDFs on my laptop. Have spent hours upon hours and my IT guy has spent hours upon hours trying to resolve it.
    NOT HAPPY!

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Sally,

    Thank you for contacting us. To assist you better, Can you please apprise us with below information ?

    • Are you using Acrobat application on Desktop or Web ?
    • Is it possible to share any pdf that you are trying to open ?

    Regards,

    Harshpreet

  13. Opens Blank in Cloud | Fine in Local Reader

    This file, attached, when I try to open it in your web editor or in the Edge Browser extension, it just shows up blank. I can resave it, I can compress it, I can't search it. But even after resaving or compressing I can't see anything in the document unless I open it up in 1) your offline DC reader, or anyone else's PDF reader, including Edge's own PDF extension/viewer.

    Just figured you might want to know about the issue. I'm not too worried about it, but ya'll might want to use the document for internal troubleshooting.

    ~ Thanks !!

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Eric, 

    Thank you for contacting us. We tried with the file that you shared, but it's opening fine for us. Can you please try again and share the screenshot of the issue faced ? 

    Thanks,

    Harshpreet

  14. Literally nothing works and I can't even sign in

    I just bought Adobe and literally no aspect of what I have bought so far has worked. Complete waste of money... its literally the only way to do anything with pdfs so its impossible to not have it. But it is literally useless because it doesn't work anyways.

    1 vote

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  15. Automatic skipping slides

    I'm finding it impossible to review a presentation as it skips through the slides automatically, faster than I can even read them. I have no control over this. Multiple presentations are doing this. Sometimes it skips through two slides for every one click, and sometimes it blows through 50+ pages.

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi James, 

    Thank you for contacting us. Can you please apprise us with the following information to assist you better :

    1) Is it happening for all files or with any specific document only? If possible, kindly share a sample file with us.

    2) Share the screenshot or description of what exact issue you're facing in opening the ppt file.


    Hope to hear from you soon.


    Thanks,

    Harshpreet

  16. 印刷する再のエラーが出る

    MacOS 12.4でPDF Viewerで印刷するとか習っずエラーが起きる。
    改善してほしい。

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hello, 

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Is it happening for all files or with any specific document only? 

    2) Share the screenshot or description of what exact issue you're facing in printing the PDF file.

    Thanks,

    Harshpreet

  17. ZO VRESELIJK SLECHT. NIET te gebruiken.

    Zo VRESELIJK SLECHT. Niet te begrijpen en onwerkbaar.

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Chris, 

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Share the screenshot or description of what exact issue you're facing.

    2) Are you facing the issue on all files or any specific file ?

    Thanks,

    Harshpreet

  18. Can't select text on PDF's Adobe online

    Why on earth would I want to use Adobe online when it doesn't even let me select text from a PDF unlike opening it with Edge or Chrome PDF viewer

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Trevor,

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:


    1) Is it happening for all files or with any specific document only? Will it be possible to share a sample file with us? 


    2) The device configuration that you’re using (OS and Browser name)


    Hoping to hear from you soon.

    Thanks,

    Harshpreet

  19. Compressing files - Text Issue

    Hello.

    Some of the students at our institution are having issues reducing the size of files exported from Turnitin. There seems to be an issue with the font conversion (see attached file)

    Are you able to advise?
    Paul

    1 vote

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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Paul,


    Thanks for reaching out to us. Can you please share original file with us if possible? We can investigate it further and get back to you.


    Thanks,

    Shweta


  20. Document won’t appear on my iPhone.

    I can’t see my document, although I linked the Adobe doc with my Apple ID.

    1 vote

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