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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community. 


Acrobat Web

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190 results found

  1. Unable to access my account

    Well, I paid a subscription for Adobe Acrobat DC and was charge for 3 year which I did not request and then paid for a 1 year but neither of the acrobats were completed downloaded to my account. I used it once on the web the day I paid for it and now I am unable to get to it. Can someone get back to me on this issue. The email used was shirleyidiaz4859@gmail.com.

    2 votes
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?

  2. where is my e-signature certificate

    what has happened to my electronic Signature? I don't get the Certificates any more. Why not? It means the E signature is not valid.

    2 votes
    Need Info  ·  1 comment  ·  Fill & Sign  ·  Admin →
    How important is this to you?

  3. uploading documents always gets stuck

    I hate acrobat online. It ALWAYS freezes when I am trying to upload a document to request a signature from a client. This has cost me so much time refreshing and it messing up each time until the 10th time is the charm. So annoying please fix.

    3 votes
    2 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminRobert Kagramanov (Admin, Adobe) responded

    Hello,

    Thanks for your feedback. Could you please provide some more details to help us understand the problem.

    How big is your file (size, number of pages, file format)?

    Is it possible for you to share the image file so we can investigate?

    Thanks in advance,

    Adobe Sign Team

  4. Date field not working properly when Polish user interface is set.

    Date field not working in Polish Acrobat Reader DC, Acrobat Pro 2020, Acrobat Pro DC and probably many others similar to those mentioned here. Calendar does not pop up after clicking on date field when user interfaces language is Polish. When user interface language is set to English date field work properly.

    1 vote
    Need Info  ·  2 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?

  5. complicated

    searched high and low and can't find how to edit my signature. what a joke

    1 vote
    Need Info  ·  2 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?

  6. Not intuitive in any way

    I'm trying to sign and you don't have black ink for marking up and it's not intuitive to figure out how to sign.

    1 vote
    Need Info  ·  2 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?

  7. Signature too small

    Too small signature on returned document makes this product unusable. Please let me know if there is a fix.
    Thank you.
    Bruce Wigle
    brucew@mdwpa.com
    407-644-9801

    3 votes
    1 comment  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminWanda (Admin, Adobe) responded

    Hi Bruce,

    Thanks for your feedback. Could you please provide some more details to help us understand the problem.

    Did you use Request Signatures to request someone else to sign? Or did you use Fill and Sign to sign it yourself? Did it happen to all documents or just some? Is it possible for you to share the documents with us so we can investigate?

    Thanks,
    Adobe Sign Team

  8. loss of features make product unuseable

    this application is even more problematic today than it was yesterday, which was bad enough. Now i can't email my file. What is going on????

    I am not enjoying using this application. And once I did.

    1 vote
    Need Info  ·  1 comment  ·  Fill & Sign  ·  Admin →
    How important is this to you?

  9. product fails to meet expectations

    you had a good product and in the last month I have lost all the functionality. The latest is that I can't upload my pdf file.

    I am ready to try DocuSign

    1 vote
    Need Info  ·  1 comment  ·  Fill & Sign  ·  Admin →
    How important is this to you?

  10. Bad

    Unusuable. pages are overlapping at the bottom for no reason.

    1 vote
    Need Info  ·  1 comment  ·  Fill & Sign  ·  Admin →
    How important is this to you?

  11. Uploaded Image get's wrongly trimmed

    I was trying to sign the form with an image of the signature but for some weird reason the picture get's trimmed all the time on the side. And half of the signature gets lost...

    2 votes
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminRobert Kagramanov (Admin, Adobe) responded

    Hi Nathan,

    Thanks for your feedback. Could you please provide some more details to help us understand the problem.

    What file format did you upload? Size of image file? What browser are you using?

    Is it possible for you to share the image file so we can investigate?

    Thanks in advance,

    Adobe Sign Team

  12. Unable to fill & sign on password protected pdf

    Unable to use "Fill & Sign" feature on password protected file. While I'm able to view the pdf.

    3 votes
    Need Info  ·  1 comment  ·  Fill & Sign  ·  Admin →
    How important is this to you?

  13. Waste of Time

    I absolutely detest one aspect of Adobe. I hate (but can live with) the fact that I am prohibited from having Adobe active on more than 2 devices at any one time. What I detest is that when I open a PDF from the device that is not active, it tells me it must shut down!!! Why not just tell me to deactivate another device, send me to a log-in page to select a device to deactivate? Then I wouldn't have to open Adobe, log-in, deactivate a device, then reopen my document. What a waste of time!! This is such…

    1 vote
    Need Info  ·  1 comment  ·  Fill & Sign  ·  Admin →
    How important is this to you?

  14. Changes disappear from final document

    When I go to share a link or download a copy, none of the changes are present. It's a web-based copy function.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?

  15. The basic functionality of your service doesn't work

    All changes I've made to the document disappear when I go to download

    2 votes
    Need Info  ·  1 comment  ·  Fill & Sign  ·  Admin →
    How important is this to you?

  16. Type-fetch Error

    Encountering a type-fetch error! Will not download or save documents!

    1 vote
    Need Info  ·  1 comment  ·  Fill & Sign  ·  Admin →
    How important is this to you?

  17. I keep trying to sigh it

    I keep trying to sign

    2 votes
    Need Info  ·  1 comment  ·  Fill & Sign  ·  Admin →
    How important is this to you?

  18. Agreed. Should be able to delete the document if wrong as well. Sent to wrong person, etc.

    Why can't we cancel an incomplete agreement in adobe sign?

    Seriously why? There are times in which you may have made a mistake in the prefill and you don't want the document to be complete by the client.

    I don't get your use cases on this. You'll never complete with docusign with incomplete thinking and use cases.

    Definately not ready for prime time.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminWanda (Admin, Adobe) responded

    Hi Derek,

    You should be able to cancel an incomplete agreement from the right hand panel when you have the agreement selected or opened. Depending on the state of the agreement, you can find them in one of these sections: In progress, Waiting for you, and Draft. (please take a look at the attachment)

    Please let us know if it’s not working for you.

    Thanks,
    Adobe Sign Team

  19. Adobe sign Stuck on loading

    The page is stuck on Loading Adobe Sign

    8 votes
    Need Info  ·  14 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?

  20. loosing templates

    my template keeps disappearing

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
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