161 results found
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Form Field Layer replaces document text
I've created a form field overlay template, and applied it to a document, but instead of overlaying the form fields in the document, it opens the document I was working with when I created the form field overlay template. What am I missing?
1 voteHi Bruce,
We are sorry you are experiencing trouble with the forms. We are currently investigating your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
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FIX YOUR E-SIGNATURE SERVICES
I am paying an absurd amount of money monthly to be able to use ONE aspect of adobe - to get signatures on documents. The fact that, without fail, I can count on "request e-signature services are temporarily unavailable" as an error message JUST when I've gotten into a workflow is absolutely infuriating. I wasted two work days already last week on hold with customer service when it would not work at all. How can this possibly be an acceptable level of product performance??????
1 voteHello Jennifer,
We’re very sorry for the frustration and disruption this issue has caused. We understand how critical e-signature services are to your workflow, and that encountering repeated errors is extremely frustrating. While our team reviews this situation to identify the cause and improve reliability, you might try using your browser in incognito/private mode as an alternative—it can sometimes help bypass unexpected issues. We truly appreciate your patience and feedback as we work on this.
Best regards,
Sign in Acrobat Web Team
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Editing documents
This is awful. Adobe Acrobat keeps deleting text boxes that I have put and completed with text making me restart the whole document and not saving my work. I've tried everything. I have saved the pdf before adding more in an attempt to save my work but it just doesn't work.
1 voteHello Ashlyn,
We’re very sorry for the frustration and inconvenience this issue has caused. To better assist you, could you please provide us with more details about the issue? Any specific steps you took before encountering the problem, as well as any error messages you may have seen, would be very helpful. Thank you for your patience and collaboration!
Sign in Acrobat Web Team
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Не отображается текст на русском языке, на котором был заполнен документ.
После сохранения не отображается текст на русском языке, на котором был заполнен документ.
1 voteHello Алексей,
We’re sorry for the inconvenience you’re experiencing. Thank you for bringing this to our attention. Our team will review the issue with Russian text display and work on resolving it to ensure that text entered in the document appears correctly after saving. We appreciate your patience as we address this.
Sign in Acrobat Web Team
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Text Suggestions should be turned off and cache deleted!
The saved data that is typed into forms should actually delete when you click the "clear data" button. Otherwise the program will keep trying to suggest things as you type and often it crashes trying to do so.
1 voteHello Martha,
Thank you for your suggestion! We truly appreciate your feedback and your interest in helping us make our product better. Our team is always looking for ways to enhance the user experience, and we will carefully consider your request as we continue to improve our service.
Best regards,
Sign in Acrobat Web Team
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let people use e-sign
I used the E-sign yesterday, and now it wont work. We pay for adobe and other things from our company, so i dont understand why we cant use your E-sign system..
3 votesHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Text Not Wrapping
I have an issue with text input into a field not wrapping. When filling out the form, it looks fine, but submissions I receive have all of the text on one line, leaving it unreadable.
1 voteHi Charlie,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. In the mean time, could you please tell us the specific steps you took in order to face this issue?
We appreciate your patience. If you have any further questions, please feel free to let us know.
Thanks,
Sign in Acrobat Web Team
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Faster initialing
Would be very helpful if the Initials tool when signing would 'stick' to the cursor so you could add multiple initials without having to click Sign>Initial every time.
I am needing to initial 40-50 pages of a contract document and it takes considerably more time than it should having to perform 3 clicks per initial.1 voteHello Howard,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
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Bulk download documents
Allow users to bulk download signed/filled documents as you would each individual. selecting more only states "cannot combine the documents" but would be beneficial to download multiple simultaneously.
1 voteHello Oscar,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
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text to sig. broken
Signature for type to sign broken drawing still works but highly inconvenient
1 voteHello Cole,
We are sorry you are experiencing trouble with the signature. We are reviewing your issue and are gathering more information to understand the problem better. Meanwhile, would you be able to provide us another screenshot of the issue and/or the steps taken before the issue? We appreciate your patience and cooperation in solving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Complaint Critical Data Loss After PDF Editing on iPad (Acrobat App)
Urgent Complaint – Critical Data Loss After PDF Editing on iPad (Acrobat App)
Dear Adobe Support,
I am writing to express my deep frustration and disappointment regarding a serious incident with the Adobe Acrobat app on iPad. On April 25, 2025, I spent over two hours carefully filling out a PDF form using various free text fields and annotations while being signed into my Adobe account (Adobe ID: AE01322900059EDE).
After completing the work, I tapped “Done” and exported the file to my Dropbox. To my shock, I discovered that all my extensive free text inputs – had completely disappeared. Only…
1 voteHello Lionel,
We are sorry for the inconvenience this issue has brought you. We are currently reviewing the issue and gathering more information to understand this data loss better.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Date of signatures
I've noticed recently that, when I send a document out with a date request, the date is then not carrying through when the document is returned to me, i.e. not the date stamp on the signature, but if I ask someone to separately date the document, then the dating function isn't working.
1 voteHello Richard,
We are sorry you are encountering some trouble with Request e-signatures. Could you please help us sending us a screen shot or a video of the issue you are facing? So we can triage it with specific steps.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Update your help docs
Please update your help docs for the new Adobe Sign (which is terrible by the way). I just need a document to be initialed and you won't let me do it ... why? Your help docs suggest clicking an 'advanced editing' button to allow for this, but there isn't one with the new system.
1 voteHi Duncan,
Thank you for your suggestion! We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Templates won't Load, for DAYS
Templates are cumbersome to send, if they will even open. Super frustrating to need to send a document for signature and it won't load
1 voteHello Shawna,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, would you please give us more information? Like, if this happens every time or only with specific files?
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Delete Webforms
I should be able to delete webforms. I should be able to change email to addresses after being created.
1 voteHello Kyle,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. At the moment we can only either hide or disable Web Forms, but since we are always looking for ways to improve we will definitely consider your request.
Sign in Acrobat Web Team
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Bug - text box cuts off last letter
Bug = when I add a text box > insert some text > export PDF > the text box cuts off part of the last letter. Workaround I always have to do is add a few spaces at end of text box.
1 voteHello Phillip,
We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, could you please add a picture or a video to see the specific workflow?
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Can't Edit Adobe Web Forms Pages
Hi, we have been using adobe Web Forms for over a year now and can't complain except we hope there is a way to edit its pages. We hope you can go in to an existing web form and add, remove pages of it.
Currently, yes you can edit a web form but only the text, signature fields etc. and not the pages.
We have application forms (onboarding forms) that have 30 to 40 + pages that are constantly changing due to policy changes etc. What's happening is that once they are created and need changes, I cannot add, remove…
1 voteHello Alver,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
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Select all that apply function
I wish there was an option for checkboxes to apply to multiple fields. For example, my e-sign template has a portion that requires investors to check all that apply. This prevents me from using radio buttons because they only allow one selected answer, but when I use check boxes and the investor checks the box, all 20 check boxes check. Very upsetting and I'll probably have to use Docusign instead.
1 voteHello Ellie,
Thank you for your suggestion! We appreciate your interest in helping us improve. We are always looking for ways to improve our product and will definitely consider your request!
Sign in Acrobat Web Team
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Issue with Prefill Recipient disappearing
In E-sign, when I add myself as a recipient, the "Prefill" recipient (which is also me) goes away and there doesn't seem to be an option to add it back. I have to leave the agreement I'm trying to send via e-sign and open it again to get the "Prefill" recipient back. But it disappears again if I add myself as a separate recipient.
1 voteHi Douglas,
We’re sorry to hear you’re experiencing issues with the app. At the moment, that behavior is the expected functionality for this feature. However, we truly appreciate your feedback, and we’ll take it into consideration for future updates to enhance your experience as a user.
Thank you for reaching out. Please rest assured that we’ll do our best to address the issue you’ve pointed out.
Sign in Acrobat Web Team
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Acrobat's Fill & Sign won't upload my document
Adobe acrobat is not able to open any documents for me to sign, in both the desktop and browser version. It uploads half way and then gets stuck and never moves. Very frustrating.
1 voteHi Luke,
We are sorry to hear you're experiencing issues with Fill and Sign. We are currently triaging your issue and gathering additional information to better understand the problem. In the meantime, it would be very helpful if you could share the file(s) you're encountering issues with, so we can analyze the situation more thoroughly.
We greatly appreciate your patience and cooperation as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Thanks,
Sign in Acrobat Web Team
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