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Acrobat Web

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155 results found

  1. I used the E-sign yesterday, and now it wont work. We pay for adobe and other things from our company, so i dont understand why we cant use your E-sign system..

    3 votes

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  2. Would be very helpful if the Initials tool when signing would 'stick' to the cursor so you could add multiple initials without having to click Sign>Initial every time.
    I am needing to initial 40-50 pages of a contract document and it takes considerably more time than it should having to perform 3 clicks per initial.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Howard,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

  3. Allow users to bulk download signed/filled documents as you would each individual. selecting more only states "cannot combine the documents" but would be beneficial to download multiple simultaneously.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Oscar,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

  4. Signature for type to sign broken drawing still works but highly inconvenient

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Cole,

    We are sorry you are experiencing trouble with the signature. We are reviewing your issue and are gathering more information to understand the problem better. Meanwhile, would you be able to provide us another screenshot of the issue and/or the steps taken before the issue? We appreciate your patience and cooperation in solving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  5. Urgent Complaint – Critical Data Loss After PDF Editing on iPad (Acrobat App)

    Dear Adobe Support,

    I am writing to express my deep frustration and disappointment regarding a serious incident with the Adobe Acrobat app on iPad. On April 25, 2025, I spent over two hours carefully filling out a PDF form using various free text fields and annotations while being signed into my Adobe account (Adobe ID: AE01322900059EDE).

    After completing the work, I tapped “Done” and exported the file to my Dropbox. To my shock, I discovered that all my extensive free text inputs – had completely disappeared. Only…

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Lionel,


    We are sorry for the inconvenience this issue has brought you. We are currently reviewing the issue and gathering more information to understand this data loss better.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.


    Thanks,

    Sign in Acrobat Web Team

  6. I've noticed recently that, when I send a document out with a date request, the date is then not carrying through when the document is returned to me, i.e. not the date stamp on the signature, but if I ask someone to separately date the document, then the dating function isn't working.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Richard,

    We are sorry you are encountering some trouble with Request e-signatures. Could you please help us sending us a screen shot or a video of the issue you are facing? So we can triage it with specific steps.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  7. Please update your help docs for the new Adobe Sign (which is terrible by the way). I just need a document to be initialed and you won't let me do it ... why? Your help docs suggest clicking an 'advanced editing' button to allow for this, but there isn't one with the new system.

    1 vote

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    Hi Duncan,

    Thank you for your suggestion! We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  8. Templates are cumbersome to send, if they will even open. Super frustrating to need to send a document for signature and it won't load

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Shawna,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, would you please give us more information? Like, if this happens every time or only with specific files?

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  9. I should be able to delete webforms. I should be able to change email to addresses after being created.

    1 vote

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    Hello Kyle,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. At the moment we can only either hide or disable Web Forms, but since we are always looking for ways to improve we will definitely consider your request.

    Sign in Acrobat Web Team

  10. Bug = when I add a text box > insert some text > export PDF > the text box cuts off part of the last letter. Workaround I always have to do is add a few spaces at end of text box.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Phillip,

    We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, could you please add a picture or a video to see the specific workflow?

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  11. Hi, we have been using adobe Web Forms for over a year now and can't complain except we hope there is a way to edit its pages. We hope you can go in to an existing web form and add, remove pages of it.

    Currently, yes you can edit a web form but only the text, signature fields etc. and not the pages.

    We have application forms (onboarding forms) that have 30 to 40 + pages that are constantly changing due to policy changes etc. What's happening is that once they are created and need changes, I cannot add, remove…

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Alver,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

  12. I wish there was an option for checkboxes to apply to multiple fields. For example, my e-sign template has a portion that requires investors to check all that apply. This prevents me from using radio buttons because they only allow one selected answer, but when I use check boxes and the investor checks the box, all 20 check boxes check. Very upsetting and I'll probably have to use Docusign instead.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Ellie,

    Thank you for your suggestion! We appreciate your interest in helping us improve. We are always looking for ways to improve our product and will definitely consider your request!

    Sign in Acrobat Web Team

  13. In E-sign, when I add myself as a recipient, the "Prefill" recipient (which is also me) goes away and there doesn't seem to be an option to add it back. I have to leave the agreement I'm trying to send via e-sign and open it again to get the "Prefill" recipient back. But it disappears again if I add myself as a separate recipient.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi Douglas,

    We’re sorry to hear you’re experiencing issues with the app. At the moment, that behavior is the expected functionality for this feature. However, we truly appreciate your feedback, and we’ll take it into consideration for future updates to enhance your experience as a user.

    Thank you for reaching out. Please rest assured that we’ll do our best to address the issue you’ve pointed out.

    Sign in Acrobat Web Team

  14. Adobe acrobat is not able to open any documents for me to sign, in both the desktop and browser version. It uploads half way and then gets stuck and never moves. Very frustrating.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi Luke,

    We are sorry to hear you're experiencing issues with Fill and Sign. We are currently triaging your issue and gathering additional information to better understand the problem. In the meantime, it would be very helpful if you could share the file(s) you're encountering issues with, so we can analyze the situation more thoroughly.

    We greatly appreciate your patience and cooperation as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.

    Thanks,

    Sign in Acrobat Web Team

  15. Add redacting - so we can blackout, cover up or delete sensitive information... duh.

    1 vote

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    Hello Jean,

    We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Thanks,

    Sign in Acrobat Web Team

  16. I would love to have phone number and all address fields to be able to have it populated that same way it does for signature or name where it tells you what it is but also allow for checking stadarization ex: zip code is 5 numbers..

    1 vote

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    Hello Charles,

    We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Thanks,

    Sign in Acrobat Web Team

  17. adobe acrobat üzerinden açtığım metinlerde altını çizdiğim alanlar kayboluyor, bunun için her yolu denedim ctrl+s yapıp çizili bölgeleri kaydettim, metinde altı çizili alanlar yine kayboldu metni hesabıma yükleyip açtım yine kayboldu.

    The areas I underlined in the texts I opened via Adobe Acrobat disappear. I tried every way to do this. I did ctrl + s and saved the underlined areas. The underlined areas in the text disappeared again. I uploaded the text to my account and opened it. It disappeared again.

    1 vote

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    Hi,

    We are sorry you're experiencing issues with the app. While we try to narrow down the possible cause of this issue, could you please provide more information about it? For example, this error occurs when you upload a file to Acrobat Web or is it happening on the Desktop app? Any additional information that you could provide will help us address this issue as soon as possible.

    Thanks,

    Sign In Acrobat Web Team

  18. Since the update the E-Signature administration is sluggish and often crashes. Will these bugs be fixed.

    1 vote

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    Hello Andy Smith,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Please bear with us while we can find the cause of the problems.

    In the meantime, could you give us more information regarding this issue? If it happens all the time or only with a certain document type?

    Thanks,

    Sign in Acrobat Web Team

  19. Hi,
    I'm getting Something went wrong errors when trying to finalise agreements for e-signing. Please investigate.

    2 votes

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    Hi,

    We understand you are encountering some trouble with our services. We apologize for any inconvenience this may cause. Could you please give us more details on where you find this issues, and if possible could you provide any specific documents that you encounter this problem with or any other information that you consider important?

    Thanks,

    Sign in Acrobat Web Team

  20. It would be nice if you could assign the signature order to multiple people. For example, if I am sending out a lease I want all of the tenants to sign in either order. After all of the tenants sign then I want to lease to be sent to the landlord for signature. Docusign has a feature that allows for this.

    2 votes

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    1 comment  ·  Fill & Sign  ·  Admin →
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    Hi Hamed,
    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Thanks,

    Sign in Acrobat Web Team

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