47 results found
-
Support is ****
Adobe Support is ****.
Example:
1. I have a recurring problem, previously reported to Adobe, a year ago.
2. Adobe fixed that problem, but I warned Adobe that I can't afford for these problems to reoccur.
3. They reoccur.
4. I try and report the issue to Adobe for quick resolution.
5. Adobe only provide a "virtual assistant" that doesn't respond to anything.Tired of this ****.
In summary, I am now looking into DocuSign.
1 voteHi Amanda,
We’re really sorry to hear about the trouble you’ve been experiencing and truly understand how frustrating it must feel to deal with the same issue again after it had been resolved. This isn’t the experience we want you to have.
We appreciate you taking the time to share this feedback with us — it genuinely helps us identify where we can do better. Please let us know if there’s anything we can do right now to help make things easier or assist with the issue you’re facing. We’d really like the chance to make it right.
Sign in Acrobat Web Team
-
So glitchy
Very glitchy and slow software. When trying to e-sign to two recipients crashes everytime.
Not user friendly.
Bad value for money when everything is slow and tedious if even possible to complete before it crashes.
1 voteHello Charlotte,
Thank you for sharing your experience with us. We’re sorry to hear about the issues you’ve faced. Your feedback is very important, and we want you to know that we are actively working on improvements to ensure a smoother and more reliable experience.
In the meantime, you may find that trying an incognito/private browser session or clearing your cache can help reduce crashes while we continue to make updates. We truly appreciate your patience as we work towards delivering a better experience for you and all our users.
Sign in Acrobat Web Team
-
improvements needed
The auto-place fields makes the same mistakes on every one of these documents. Where it says "printed name" it inserts text instead of recipient name. Where it literally says TItle, it inserts text instead of my title. I only want it to insert date of signing, not date, and these fields seem to be assigned randomly. There needs to be a way to train this so that it does subsequent documents correctly. I have about 250 of these to send out and it should be so much faster than it is.
1 voteHello Janet,
We’re sorry for the frustration this issue has caused. Thank you for sharing the details about the auto-place fields. To help us better understand and resolve the problem, could you please provide a short video or screenshots showing how the fields are being inserted incorrectly? Your input will help our team work on improving the feature so it behaves correctly in subsequent documents.
Best regards,
Sign in Acrobat Web Team
-
feedback for esign
I am very unsatisfied with this product. Took me over an hour and the use of a YouTube tutorial to figure out how to use the esign feature. If I am paying for a product, I expect it to be user-friendly.
1 voteHello Susan,
We are sorry you are having trouble with this feature. Could you provide more details about what could we chance to improve your experience using e-sing?
Thanks,
Sign in Acrobat Web Team
-
100 page limit
Why is the product limited to a maximum of 100 pages when inviting someone to e-sign a document?
This is extremely unhelpful and means i'll have to consider other applications to obtain digital signatures.1 voteHello Tom,
The limitation of a maximum of 100 pages when inviting someone to e-sign a document is a part of the transaction limits set by Adobe Acrobat Sign. These limits are designed to ensure optimal performance and accommodate normal usage volumes. Specifically, the page limit per transaction is set to 100 pages for most service levels, such as Acrobat Standard, Acrobat Pro, and Acrobat Sign SMB (Small Business).
This restriction helps maintain the efficiency and reliability of the e-signature process by preventing excessively large documents from causing delays or errors during the signing process.
To remove the 100-page limit when inviting someone to e-sign a document, you would need to upgrade your Adobe Acrobat Sign plan. The page limit per transaction varies depending on the service level of your account. For most standard plans like Acrobat Standard, Acrobat Pro, and Acrobat Sign SMB (Small Business), the limit is set…
-
Garbage
THIS NEW ESIGNATURE is total over engineered trash. What are you thinking? Every "new" item you introduce is some engineer billable justification garbage. I want and only need a simple way for people to input and sign items. You have made this now garbage and I will be googling "simple pdf signature tool" and subscribing to them.
1 voteHello Lon,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
-
Pdf
Strong protect
1 voteHello Shahajadpur Khobor potidin,
Thank you for reaching out, could you please explain your issue further?
Thanks,
Sign in Acrobat Web Team
-
Get a complete UX overhaul. implement useful online help. AI maybe?
I need to cancel this signature request. I don't see how to do so. It's extremely difficult to to use the Adobe sign product. I'm very frustrated. This is impacting my business. I am actively researching alternatives to Adobe.
1 voteHello Peter,
We understand you are encountering some trouble with the feature Request e-signatures. We apologize for any inconvenience this may cause.
You can cancel any requested agreement by following the next steps:
- On Home page click "Documents" tab in the upper left corner
- Then on the Left Hand Panel, under Agreements click "In Progress"
- Find the Agreement that needs to be canceled and click on it
- On the Right Hand Panel click "Cancel"
You will find as well a video of the process in this comment.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
-
Signature Missing pop up should be overrideable
The "Signature Field Missing" pop up doesn't allow me to override and move forward. There is a bug there. I have a signature field just not where the Adobe AI feels like I should have one and I need to override it - I do not want a random signature placed on the last page
1 voteHello Samantha,
We are sorry you are experiencing trouble with this feature. Usually when that pop up shows up is because a signer doesn't have a signature field, could you verify this? In case you don't want a signature from a recipient, you can change the role to approver. Please check the attached video and let us know if this resolved your issues.
Thanks,
Sign in Acrobat Web
-
Over all nice book to acquire basic knowledge if you could add technological approach for young learners in this book means even more useful
Collect Feedback from the Various kind people try to get different perspectives.
Analyze if the changes had any positive impact.Find out how you can improve the point even more . give discounts to buyers for selling more number of books affordable rate of books also matters. Approach this kind of books in educational institutions for the reachability. Selling of this book in online websites also beneficial.1 voteHello Vinothini,
Thank you for your comments! We appreciate your interest in helping us improve our product as we are always looking for ways to improve.
Sign in Acrobat Web Team
-
Bug Found - Multiline Text Field
RE: BUG FOUND - Webforms that are created from a PDF which already have Multiline Form Fields inserted do not display entire text in the form when filled out. Works as expected when Multiline Text Field is created while creating the webform on the acrobat.adobe.com website.
-Create a Text Field in a PDF, set it to Multiline from within Acrobat Pro
-Create webform by upload that PDF with the Multiline Text Field
-Fill out the webform and create new lines within the Multiline Text Field by hitting enter and adding text to each line, making sure that a scroll bar…
2 votesHello John,
Thank you for your detail information, we have review this issue and seems to be an intended behavior. Please feel free to leave any feedback again.
Sign in Acrobat Web Team
-
Stick with the old format -- If it ain't broke, don't fix it.
The new format/visual that comes up when clicking "USE TEMPLATE" is cluttered and messy. The old format was much cleaner when dropping in text fields on a form template before sending out for signature. It was a much better format when the customer email info and email message was shown in the second screen/page before sending. With those two separate pages now being combined in the left side menu bar, it clutters the process and makes it more time consuming -- runs much slower than ever.
1 voteHi Scott,
We are sorry you are experiencing trouble with the new feature. We know you will like this new format since it makes things a lot easier! Please consider on giving it another try!
We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
-
Como descargar 100 documentos firmados + auditoria
Hola, por política hemos hecho firmar más de 100 documentos y necesitamos descargarlos para guardarlos con su informe de auditoria. ¿Donde esta la opción para descargar todos los documentos firmados + informe auditoria?. Gracias
1 voteHello Inma Soriano,
To download any amount of signed agreements please follow the next steps:
- Click the "Documents" tab at the top left of the home page
- Scroll down on the left hand panel until you see "Agreements" and under it click the "Completed" option
- There, all the finished agreements will be displayed, and you will find the "Download PDF" and "Download Audit Report" options on the right hand panel when you select any agreement.
Please let us know if this information was helpful!
Thanks,
Sign in Acrobat Web Team
-
Need to SPEED & STREAMLINE
Your Adobe Pro Digital Signature has always taken forever to run and is extremely complicated and borderline ancient. With each "downgrade" it get sworse and now doesn;t even work. You concentrate on adding all these complicated useless fetures that nobody wants or needs and forget the basice....ACCURACY, TIMELINESS, ETC.
2 votesHello Gilbert,
We understand you are encountering some trouble with the feature Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
This change will only affect new created after making this adjustment.
We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
-
Signing multiple documents in one envelope
Hello! The ability to rename batch submissions has disappeared. Now they are all under the same name "Binder". It is impossible to distinguish documents when there are many of them.
1 voteHello Julia,
You can change the name of the agreement in Review and Send modal, before you sent it out (see image). Please let us know if this resolve your question and if you have any other query.
Thanks,
Sign in Acrobat Web Team
-
I thought that The ? meant I would get HELP
Where are the files I sent for signature? Where are the files that haven't been signed? Why do all my documents have the same name? At least DOCUSIGN would put the email address and customer name in the Document Name! This is not very customer friendly!
1 voteHello Brandon,
You can find all your files in the "Documents" tab at the top of the page, then you can select the type of document you need to look for on the left hand panel. E.g. Clicking "In progress" under "Agreements" will display all the sent documents waiting for signatures.
Please let us know if this information was helpful!
Thanks,
Sign in Acrobat Web Team
-
Firma digital en doc solo lecturaz
Documento solo lectura como firmar
1 voteHello,
We don't support signatures with only read mode activated, this is an intended behavior since the preference of that document were set like that unfortunately you will not be able to sign it. If you have any more doubts please reach out.
Thanks,
Sign in Acrobat Web Team
-
Password protection may not be working properly
I have set a password for the web form that needs to be signed. However, when I use the links provided in the "Share the URL" section, I can access the web form from a different browser or in incognito mode without needing the password, even when I'm logged out.
On the other hand, when I try to access the form from the dashboard while logged in, it prompts me for the password. I believe this behavior should be reversed.
1 voteHello 誠司 伊藤,
We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
As for the behavior, this is expected since a web form is a type of document that is intended to be available for anyone with access to the URL, and the password set in the compose page should be to keep the information secure only for the account owner. We can see this step as another security gate.
You can always use the tool Request e-Signatures and add a password for the participants.
Please let us know if this information is helpful for you.
Thanks,
Sign in Acrobat Web Team
-
tend not using this anymore as I cannot find my way anymore in the functionalities
very user unfriendly compared to previous version
2 votesHi Margie van der Valk,
We're sorry to hear that you feel unsatisfied with the product, we would appreciate your feedback on which features you find unfriendly. In order to keep track of your suggestion, please, let us know if you're using the desktop app or web app, and what kind of task you aren't available to complete.
Thanks,
Sign in Acrobat Web Team
-
difficult to use
Flattered as I am by the 4 welcome emails, I struggled to complete a form using the software. I could not get it to put characters (text and ticks) in the centre of the boxes and had to move them around like that old gameshow with Bob Monkhouse, and even then they wouldnt stay exactly where i put them. when checking the document I had to change a couple of entries and that wasnt easy either because just clicking on the box wasnt accurate enough and I created extra boxes that I then had to delete. It took me more…
2 votesHello Doug,
We are sorry you are experiencing trouble with the new feature. You can go back to the legacy version of the software by unchecking the option "Use the latest version of Request e-signatures" in your Settings when you click on the User profile picture (Right upper corner).
Also, as for the centered character in the boxes, you can do that trick by double-clicking a text box and under Text format (Please see attached) select the second option.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
- Don't see your idea?