34 results found

1. Bug Found - Multiline Text Field

   RE: BUG FOUND - Webforms that are created from a PDF which already have Multiline Form Fields inserted do not display entire text in the form when filled out. Works as expected when Multiline Text Field is created while creating the webform on the acrobat.adobe.com website.

   -Create a Text Field in a PDF, set it to Multiline from within Acrobat Pro

   -Create webform by upload that PDF with the Multiline Text Field

   -Fill out the webform and create new lines within the Multiline Text Field by hitting enter and adding text to each line, making sure that a scroll bar appears to indicate you are entering text beyond the display limit of the box

   -Submit the webform

   -Check the completed webform and see that not all of the lines appear in the completed form

   Note that when a Multiline Text Field is created during the webform creation/webform editing workflow within acrobat.adobe.com, submitted text in that Multiline Text Field is resized to fit the box when the webform is submitted. So you can view a form submission as long as there weren't too many lines for the text to resize small enough.

   Opinion: While regular PDF form creation workflow from within Acrobat's desktop software is definitely power-user centered, it seems that the Webform workflow is supposed to be more approachable to those who don't have as much experience with Acrobat. I think having an option worded like "Limit number of lines to height of textbox" or "Disable Scrolling for this field" would greatly improve the user experience. I was able to find a script that does this, and I knew how to use that script, but I don't believe that many people who use these Webforms will know how to get around this situation. The script in question:

   var myDoc = event.target;

   var f = myDoc.getField("Form[0].SubForm[0].TextField1[0]");

   f.doNotScroll = true;

   RE: BUG FOUND - Webforms that are created from a PDF which already have Multiline Form Fields inserted do not display entire text in the form when filled out. Works as expected when Multiline Text Field is created while creating the webform on the acrobat.adobe.com website.

   -Create a Text Field in a PDF, set it to Multiline from within Acrobat Pro

   -Create webform by upload that PDF with the Multiline Text Field

   -Fill out the webform and create new lines within the Multiline Text Field by hitting enter and adding text to each line, making sure that a scroll bar… more

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   1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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   Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello John,

   Thank you for your detail information, we have review this issue and seems to be an intended behavior. Please feel free to leave any feedback again.

   Sign in Acrobat Web Team

2. Need to SPEED & STREAMLINE

   Your Adobe Pro Digital Signature has always taken forever to run and is extremely complicated and borderline ancient. With each "downgrade" it get sworse and now doesn;t even work. You concentrate on adding all these complicated useless fetures that nobody wants or needs and forget the basice....ACCURACY, TIMELINESS, ETC.

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   Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Gilbert,

   We understand you are encountering some trouble with the feature Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

   If you still prefer to use the earlier version you can revert back by following these steps:

   1.   Click on your profile icon.

   2.   Select "Settings".

   3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

   This change will only affect new created after making this adjustment.

   We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

3. Signing multiple documents in one envelope

   Hello! The ability to rename batch submissions has disappeared. Now they are all under the same name "Binder". It is impossible to distinguish documents when there are many of them.

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   Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello Julia,

   You can change the name of the agreement in Review and Send modal, before you sent it out (see image). Please let us know if this resolve your question and if you have any other query.

   Thanks,

   Sign in Acrobat Web Team

4. Firma digital en doc solo lecturaz

   Documento solo lectura como firmar

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   Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello,

   We don't support signatures with only read mode activated, this is an intended behavior since the preference of that document were set like that unfortunately you will not be able to sign it. If you have any more doubts please reach out.

   Thanks,

   Sign in Acrobat Web Team

5. Password protection may not be working properly

   I have set a password for the web form that needs to be signed. However, when I use the links provided in the "Share the URL" section, I can access the web form from a different browser or in incognito mode without needing the password, even when I'm logged out.

   On the other hand, when I try to access the form from the dashboard while logged in, it prompts me for the password. I believe this behavior should be reversed.

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   Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello 誠司 伊藤,

   We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

   As for the behavior, this is expected since a web form is a type of document that is intended to be available for anyone with access to the URL, and the password set in the compose page should be to keep the information secure only for the account owner. We can see this step as another security gate.

   You can always use the tool Request e-Signatures and add a password for the participants.

   Please let us know if this information is helpful for you.

   Thanks,

   Sign in Acrobat Web Team

6. tend not using this anymore as I cannot find my way anymore in the functionalities

   very user unfriendly compared to previous version

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   Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Margie van der Valk,

   We're sorry to hear that you feel unsatisfied with the product, we would appreciate your feedback on which features you find unfriendly. In order to keep track of your suggestion, please, let us know if you're using the desktop app or web app, and what kind of task you aren't available to complete.

   Thanks,

   Sign in Acrobat Web Team

7. difficult to use

   Flattered as I am by the 4 welcome emails, I struggled to complete a form using the software. I could not get it to put characters (text and ticks) in the centre of the boxes and had to move them around like that old gameshow with Bob Monkhouse, and even then they wouldnt stay exactly where i put them. when checking the document I had to change a couple of entries and that wasnt easy either because just clicking on the box wasnt accurate enough and I created extra boxes that I then had to delete. It took me more than 2 hours to complete a form that should have been done in 30 minutes. If it is that difficult to edit a document I doubt very much that I will be using it to create a document as I wouldnt understand how to use it properly. If only my pension provider provided a secure portal with forms that could be submitted online then I wouldnt need this functionality. I think I can say that it is not for me

   Flattered as I am by the 4 welcome emails, I struggled to complete a form using the software. I could not get it to put characters (text and ticks) in the centre of the boxes and had to move them around like that old gameshow with Bob Monkhouse, and even then they wouldnt stay exactly where i put them. when checking the document I had to change a couple of entries and that wasnt easy either because just clicking on the box wasnt accurate enough and I created extra boxes that I then had to delete. It took me more… more

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   Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Doug,

   We are sorry you are experiencing trouble with the new feature. You can go back to the legacy version of the software by unchecking the option "Use the latest version of Request e-signatures" in your Settings when you click on the User profile picture (Right upper corner).

   Also, as for the centered character in the boxes, you can do that trick by double-clicking a text box and under Text format (Please see attached) select the second option.

   If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

8. New Change is HORRIBLE

   Whatever you recently done, it sucks. All my form fields are not signature fields and I cannot get it corrected as of yet. I HATE IT.

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   Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello Tammy,

   We are sorry you are having trouble with this feature. To fix this, please check the settings under your user profile and look if in E-signing settings the checkbox for Disable form field detection is check. If it is check, please disable it and save your changes. This should fix your issue. In case this doesn't help you please reach out to us again.

   Thanks,

   Sign in Acrobat Web Team

9. Mutiple documents for signature

   Recently a change was made that disallowed me to send multiple documents for signature to the same person at the same time. I now have to send them separately which takes three times as long to do. Please revert it to the way that it was.

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   Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello Julia,

   We are sorry you are having trouble with the new update. You can revert to the previous version of Request signature by following this steps:

   1. Click on your profile
   2. Select Settings
   3. In E-signing settings, uncheck the box for "Use the latest version of Request e-signatures"
   4. Click Save and wait for the confirmation toast

   This will apply only to NEW drafts created after changing this setting, please let us know if this resolve the issue.

   Thanks,

   Sign in Acrobat Web Team

10. Bad

    This software is close to unusable.

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    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Waterfront BIA,

    We're sorry you're having a bad experience with app, could you bring us more details? Which aspects are unusable? Are you using the web app or desktop?

    Thanks for your feedback,

    Sign in Acrobat Web Team

11. Fill & SIgn option not working

    FIll & Sign option is not working

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    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi TK Subhash,

    We're sorry to hear that. In order to help you, could you provide us more information? You mean the option in the top bar? Isn't sending you to the tool?  If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web

12. Imcomm

    Easier to send back

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    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Tina Zook,

    Thank you! We appreciate your comments. We are always looking for ways to improve our product.

    Sign in Acrobat Web Team

13. issue while e signing fale

    we are facing issue while uploadingfile for e -signature and sharing with others

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    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi jinaid Ghani,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.  We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

14. Disapointment

    This new format is the worst edition you have ever offered. It is the least user friendly! I would love to have the past edition back!

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    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Katie Jacobs,
    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
    If you still prefer to use the earlier version you can revert back by following these steps:
    1.   Click on your profile icon.
    2.   Select "Settings".
    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

15. Keyboard keys not working in comment

    When I try to write a comment related to a new E-sign PDF, all the keyboard buttons work except the arrows right and left! this only happens with this program at this point in building a new E-sign PDF request. It is super annoying to have to use the mouse to move one letter right or left!!

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    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Nahla Ibrahim,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

16. issues with repeating info

    On this form, we are experiencing responses repeating multiple times and text is not wrapping, which results in loss of important information.

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    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Latasha Brown,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

17. Je kan geen 2 aparte documenten meer versturen zonder dat deze automatisch gecombineerd worden

    Sinds de nieuwe upgrade voor elektonische ondertekening kan ik geen 2 aparte documenten meer doorsturen zonder dat deze automatisch gecombineerd worden. Wat is hier de oplossing?

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    Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello,

    We are sorry you are having trouble with the new update. You can revert to the previous version of Request signature by following this steps:

    1. Click on your profile
    2. Select Settings
    3. In E-signing settings, uncheck the box for "Use the latest version of Request e-signatures"
    4. Click Save and wait for the confirmation toast

    This will apply only to NEW drafts created after changing this setting, please let us know if this resolve the issue.

    Thanks,

    Sign in Acrobat Web Team

18. No space for writing name while sending to bulk users

    I want to share same documents to multiple users but there is no option to write name while sending bulk documents. How can we organize documents using an email address. There should be area to add names as well while sending bulk documents.

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    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hello Sheridan Price,

    We are sorry you are having trouble with this feature. The following steps might help you:

    1. On Home > E-Sign
    2. Click E-Sign (on top menu)
    3. Click on Send in Bulk
    4. Select or Drag and drop multiple files
    5. Under "Add Recipients" section
    6. Type email and click enter
    7. Repeat step 6 until all recipients are added
    8. Proceed to prepare document

    Please, let us know if this information helps you.

    Thanks,

    Sign in Acrobat Web Team

19. HOW TO PUT COMPANY STAMP TO A PDF

    HOW TO ADDING A COMPANY STAMP TO A PDF

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    Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Teo,

    For adding a stamp you can add it following this steps:

    1. Open a PDF
    2. On E-Sign tab select add/edit signature
    3. A dialog should open
    4. Select image from the top buttons
    5. Select the stamp you want to use
    6. Click save
    7. Place the stamp where you want it

    In case you want someone else to stamp the pdf

    1. Open a PDF
    2. On E-Sign tab select Request e-signatures
    3. Add a recipient 
    4. On the left panel select E-signature
    5. Select stamp
    6. Place the field where you want the stamp
    7. Send the agreement

    Hope this helps, please let us know if this resolved your doubts.

    Thanks,

    Sign in Acrobat Web Team

20. Date field default format problem

    Why is Adobe Sign date field's default format European? Day/Month/Year?
    Why can't the default be US format?
    This is confusing my clients.
    Also, the default date field should be date of signing!!

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    Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Laura,

    You can change the date format as you prefer by following this steps:

    1. Add a date field
    2. Click customize field
    3. On customize field type section click date format
    4. Select the format that you want to use

    And done! With this you should be able to resolve your issue. Also we do offer a date of signing field, this one is different than the date field.

    Please let us know if this resolved your issue.

    Thanks,

    Sign in Acrobat Web Team