198 results found
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Signature placement
When signing the form, the signatures do not appear on the designated space, but rather just at the bottom of the form. Please fix this. Documents need to be signed in the correct location they say to sign.
1 voteHi Brandon,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, can you please explain the steps you took before encountering the issue of the signature fields placement? That'd help a lot!
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Broke adobe sign
The adobe sign app does not work. The adobe sign web browser does not work.
Please fix this1 voteHello Aussie,
We are sorry you are experiencing trouble with the software. We see you have previously sent a comment regarding something similar. Do not worry since we will work on this matter asap. We are triaging your issue and are gathering more information to understand the problem better.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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use template crashing
The "Use Template" Feature is not working and keeps crashing. Please fix immediately!
1 voteHi Brett,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Please be patient with us while we resolve this problem.
Thanks,
Sign in Acrobat Web Team
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ERRO NA FERRAMENTA BOTÃO DE OPÇÃO
Prezados bom dia! Desde o início do mês de Maio, estamos enfrentando uma instabilidade em uma das ferramentas do Adobe Acrobat, a saber o: Botão de opções; cujo o mesmo, ao ser inserido no documento para dar a opção ao assinante de definir o status desejado, ocorre um Bug, que somente ao selecionar a última opção ao invés de ser "livre" a escolha, isso acarreta em uma divergência de decisões que impacta diretamente no andamento das obras que estão sendo realizadas dentro dos estado, já realizamos alguns testes, porém não foram conclusivos, assim como excluímos e reinserimos novos modelos para…
1 voteOi,
Lamentamos que você esteja enfrentando problemas com nosso aplicativo. Estamos fazendo a triagem do seu problema e coletando mais informações para entender melhor o problema. Você poderia fornecer mais detalhes sobre o problema que está enfrentando? Por exemplo, se você estiver vendo um erro ou qualquer coisa que considere, pode nos ajudar a encontrar uma possível solução para isso.
Obrigado,
Faça login na equipe do Acrobat Web
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esign ruined, Adobe functionality impaired for university users
Limiting the file size on esign documents way down from what it was before hinders my productivity. I hate the new esign and want classic to return. I send large files for purposes of creating an auditing paper trail for a state university that require backup documentation to be included. The newly redesigned product does not do what it needs to do, and I am going to encourage the university to look into other esign programs going forward to use once the license expires. This sucks.
2 votesHi Eve,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Combined signed agreement
when sending out multiple PDFs in an agreement for signing, please make it an option to receive them as separate PDFs and not a combined PDF.
1 voteHi MJ Havenga,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.Thanks,
Sign in Acrobat Web Team
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The e-sign bounce message is too generic.
We got a message "Email sent to ELIAS (elios5382@icloud.com) bounced and could not be delivered
May 22, 2024 10:01 AM" but the error message was "Inbox is Full". Your product would be vastly more useful if the error message returned when an email "bounces" were provided instead of this generic message which usually (but not always!) means there's a typo in the email address.1 voteHi KERRYS INSURANCE,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
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Adobe Sign is totally down. Multiple Accounts showing the same error.
Adobe Sign has been down all day. Going back to DocuSign. Huge pain on our end. Not to mention your product is slow and glitchy even when it does 'work.'
1 voteHi,
We are sorry you are having troubles with the app. We are triaging your issue and are gathering more information to understand the problem better.
We will do our best to address this issue as soon as possible.
Thanks,
Sign in Acrobat Web Team
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Request for signature not sending to gmail
request for signatures are not sending to gmail addresses... why not?
1 voteHi,
We are sorry you are experiencing trouble with the app. We are triaging your issue and are gathering more information to understand the problem better.
We will do our best to address this issue as soon as possible.
Thanks,
Sign in Acrobat Web Team
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Text Boxes Moving after Sending
Text boxes seem to move after sending digital forms. Not sure what is happening.
1 voteHi Clara,
We are sorry you are experiencing trouble with the app. We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this issue? For example steps you followed to encounter the issue, how often does this happens.
We will do our best to address this issue as soon as possible.
Thanks,
Sign in Acrobat Web Team
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Missing email
Too often the email does not show up in the recipient's inbox or even spam. Is there anything I can do?
1 voteHi Suzanne,
We are sorry you are experiencing trouble with the app. We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this issue? For example steps you followed to encounter the issue.
Thanks,
Sign in Acrobat Web Team
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Adobe Sign not working
Why is Adobe Acrobat Sign not working? For two days now I have been trying to send a document for signing, and I get a red box flash up saying "sorry, something went wrong".
1 voteHi Ian,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
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please relook at performance
Adobe keeps stalling and crashing , need to reinstall at least once every two weeks .
is there way of ensuring request for sign off goes to the email recieptants in box and not junkmail/spam .
1 voteHi Peter,
We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
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Signature feature
The new signing feature is very poor and not instinctual. Sometimes I just cannot get the signature fields right and I have no idea why it works sometimes and other time it does not. I have provided this feedback before and had not response. We are about to adopt a firmwide solution which originally going to be Adobe but I am thinking of ditching Adobe. Used to be a very good and easy feature
1 voteHi Peter,
We understand you are encountering some trouble with this feature. We apologize for any inconvenience this may cause. We are always looking for ways to improve our product and will definitely consider your feedback.
Thanks,
Sign in Acrobat Web Team
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acrobat Sign wont work
Why wont acrobat sign work on this document?
1 voteHello Levi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this issue? For example steps you do to encounter the issue or if is happening with an specific file.
Thanks,
Sign in Acrobat Web Team
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I would like to comment on your latest update 20 Jan 2024) on the apps. First, the signature field size cannot be adjusted to the user needs
I would like to comment on your latest update 20 Jan 2024) on the apps. First, the signature field size cannot be adjusted to the user needs. Second, the signature field is sometimes misplaced upon being received by the recipient. Third, the signature field has name and initial in its box that confuses the user when using it for the first time, suspecting whether once signed later on, recipient signature is going to appear with their name and initial or only the signature itself. Fourth, when using the update for the first time, I couldn't find the send button and…
2 votesHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Message Body - can't be deleted - Send out for Signature
I had issues when Sending the document to signature, I could not delete any of the text in the message body.
2 votesHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Issues with Adobe sign - signature blocks moving
The updates to adobe sign are causing issues with block placement. The signature blocks look fine in the "review" but when they are saved and sent, the block move to different areas of the document and shift places. PLEASE FIX ASAP!
3 votesHello Rebekah
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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FIX your tool
Fix your product
I just sent a document for e-sign. I give you permission to look into the document I sent in last 1 hour from this msg.
Look at the email body. Kosuke Mori is no where in the document sent but is mentioned in the email. If the customer sees the same thing, it is a DISASTER!
After sending the document, I can't see which fields are assigned to which users!!!
Fix these two things please
1 voteHello Subhajit Mandal,
We are sorry you are experiencing trouble with this feature. We are currently working on triaging your issue and are gathering more information to understand the problem better.
We appreciate your patience!
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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How dare you make such a drastic unexplained unexpected change to your ESign?
You ruined the ESignature system! I can't use it! No help available. I am cancelling my account if you don't respond to me.
1 voteHello Stephen,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause.
Would you be so kind to tell us a little bit more in detail what the issue is with the e-signature process that you have?
With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you…
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