198 results found
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Adobe is poor quality and makes me look bad in front of customers
What the heck Adobe? Your software is already clunky, but I use it because I love Adobe sign. I just sat with a customer while I sent an agreement for signing. It took the doc with my and her separate signature fields and assigned them both to her. I very carefully resent it making sure my signature field was assigned to me and it did it again. You made me look like an ignorant fool in front of my customer and you wasted my time with your poor mobile ap software. This was on my android phone.
1 voteHi Eric,
We are sorry you are experiencing trouble with our services. We are triaging your issue and are gathering more information to understand the problem better. Would you be so kind to send us the document you had issues with?
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Missing Individual Files Download
When sending agreements, there is an option to download individual files that actually used to work prior to this update. Unfortunately, now all documents uploaded to be electronically signed are bound together and cannot be downloaded as individual files. Please change this back!
1 voteHi Taylor,
We are sorry you are having issues with the app. Although this feature is not available in the most recent version of the application, it will be available in an upcoming update. Thank your for your patience and for reaching out to us with your feedback, we truly appreciate it.
Thanks,
Sign in Acrobat Web
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Adobe online DOESN'T WORK
Stop charging for a product that you clearly haven't got the bugs ironed out of yet. Since being forced to use the online version to request e-signatures I haven't been able to get a reliable signature. Sometimes I can't send the request without first saving the pdf as a Word document and then saving the Word version back to pdf. Sometimes I have to "compress" the pdf by "printing" it first. Sometimes neither works and I have to start again and recreate the document from scratch with no guarantee I'll ever get a signature. And all of this is done…
1 voteHi Cinthya,
We are sorry you are having issues with the app. Our team will look into this and assess the mentioned problems as fast as possible.
We appreciate that you took the time to give us your feedback, which is very valuable as it helps us know where improvements are needed.
Thanks,
Sign in Acrobat Web
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Authorize the creation of web form on Acrobat Online when using Ipad (or 13inch tablets)
When you use a web browser (Firefox, Safari or Chrome for example) you can obviously go to Acrobat Online (see Acrobat documents, see models and use some features as signing).
However, the features are not the same on ipad or Mac/Windows. For me it is an issue because, when i use my ipad pro 13inch, the desktop is the same as a lot of nowadays laptop.
For my personal case, I use a lot the creation of « web form » to recover some information before signing.
When I do this on my ipad i tells me to download the Adobe Sign…
2 votesHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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auth.services.adobe.com refused to connect.
Please fix this error: auth.services.adobe.com refused to connect.
1 voteHello Kimberly,
Thank you for contacting Sign in Acrobat Web Support regarding the issue. We apologize for any inconvenience you may have experienced while attempting to connect to aut.services.adobe.com, we are still working to triage your issue and keep you informed about it.
Best regards,
Sign in Acrobat Web Team
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Showing the wrong receiver name
Showing the wrong receiver name
I found a bug at the adobe acrobat
Adobe Acrobat is changing the user name on consent form...I've filed a consent to L. S., but after sending it, Adobe is showing it as W.S. at the documents page, but when you go to check the file it shows a different name.
Would it have any issues on the document signature and name displayed in the document?
1 voteHi UX Team,
We're sorry that you're experience this issue, we will take under review your case.
Thanks for letting us know, and if you have any other issue, doubt or suggestion, don't hesitate to write in this forums.
Best regards,
Sign in Acrobat Web Team
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Want to delete e-mail addresses Adobe stores
Need to be able to delete e-mail addresses of recipients as we wish. How do I do this?
This is a privacy matter, and it mean lead us to use an out of date address.
1 voteHi Curt,
We appreciate that you reach out to us and we are glad to help. In order to clear recipient email suggestion, please follow below steps:
1. Log in to Acrobat Web
2. On the Home page, click on the User profile icon button on the top right corner of the screen
3. Click on Settings
4. On the Auto-Suggestions option, click on the Clear Suggestions button
5. This will open a confirmation modal, click on Clear all button
By doing this, the recipient email suggestions will be cleared out completely
Please feel free to reach out again if you have any further questions.
Thanks,
Sign in Acrobat Web Team
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ADOBE SIGN DOES NOT WORK 9 TIMES OUT OF 10 SINCE RECENT UPDATES
Adobe sign literally just does not work half the time now. It's useless and our company is going to change to another service instead as a result. All of your recent updates have caused a myriad of bugs and none of them have been addressed despite giving feedback multiple times. Maybe it would be smart to focus on ensuring that your core services continue to work as intended instead of offering me AI tools that I don't want or need and are frankly useless when your base services don't work anyway.
1 voteHello,
We are sorry that you are experiencing problems with our application. Could you please provide more information on these? This will help us address them as soon as possible.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thank you,
Sign in Acrobat Web Team
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Sign in parallel
Would love for the sign in parallel option to come back!
1 voteHi Bethany,
We really appreciate your feedback and are working hard to improve the app with recurring updates. However, it is important to mention that parallel signing is available in the most recent version of the application. To enable this feature, you can use the following instructions:
1. Start Request E-Signature workflow with any valid file
2. On Add Recipient modal, uncheck the "Recipients must sign in order" checkbox. This will enable Parallel signing
Please let us know if you have any further questions or comments regarding this or any other feature of our app.
Thanks,
Sign in Acrobat Web Team
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Dreadful updates.
This new update to e-signature documents is absolutely horrendous. It now takes twice as long to send a simple pdf with 1 signature. When you want to send one document after another, it keeps loading in the previous document in error. There was nothing wrong with the previous software, it worked great, that's why we bought it. We will be moving away unless drastic changes are made.
2 votesHello,
We are sorry you are having trouble with the updates and we appreciate your feedback. Please let us know if there's something else we need to improve.
Thanks,
Sign in Acrobat Web Team
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Modern Request E-Signatures Interface is bad.
The new Request E-Signatures interface is un-intuitive and restrictive:
- I was not previously restricted to a maximum file size of 8mb. I often work with large files that need signatures and this is very prohibitive for me.
- I used to select an e-sign template initially before adding my other documents to be signed, and I had to google how to add other documents.
- When adding multiple documents to sign initially (after discovering that I needed to do that), the only way to change the order is to use the arrows on the side, which is very clunky…2 votesHello,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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E-signature not working properly
When using a fillable form and requesting an e-signature with the new update, it removes some of my fillable boxes and when it gets sent out it is sent out in a different format then what I had it in.
1 voteHi Rebekah,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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features are missing
I use features from the classic version such as file attachment, that are not currently available on this version. On the new version we cannot cc a person until the end of the process, but on the classic version we can cc someone at the beginning. We lose the ability to cc someone immediately upon switching from the new to classic. Can the cc option be available to us at the beginning of the process on the new version?
I'm also having issues with the signature lines getting moved to a different location on the form after it is signed…
1 voteHi Kathy,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Thanks,
Sign in Acrobat Web Team
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Everything regressed
This version of Adobe E-Sign sucks. How do I go back to the old version where things just worked?
Adobe now balloons up files and then limits the amount for Adobe E-sign. It used to just work. I would question anyone's sanity if they recommended this iteration of Adobe.
1 voteHello James,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Product is Frustrating
I use this tool to create and edit PDFs and collect e-signatures using "Create Web Form" and "Request E-Signatures." Adobe seems to get more complicated and more difficult to use. A few specific complaints:
(1) stop with all the interruptions about your new features. I don't want to take tours and learn about new features. I don’t need to learn how to edit a PDF. I don’t want to watch videos about Adobe. I have work to do and you're getting in my way.
(2) I pay for this, it's buggy, it crashes. I just had to uninstall and re-install…1 voteHi Tim,
We are sorry you are experiencing trouble with this feature and are triaging your issue and are gathering more information to understand the problem better. We appreciate your interest in helping us improve our product.
Thanks,
Sign in Acrobat Web Team
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E-signature update is garbage
I am writing to express my deep frustration with the recent overhaul of your e-signature tool. As a user of this product, I am shocked at the decline in efficiency and usability following the update. What used to be a straightforward task of entering and sending a lease, taking no more than five to six minutes, now inexplicably consumes over 20 minutes of valuable time. This significant increase in time, with no discernible improvements in functionality, is unacceptable and counterproductive.
The update, which seems to be merely a cosmetic facelift, has drastically reduced the tool's efficiency. For a company with…
2 votesHi Brandon Rockhold,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
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Making things slower/harder
STOP CHANGING THINGS AND MAKING THEM WORSE
2 votesHi Shayne Mace,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
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Recipeints sign in order
Under E-sign option, it would be good to have a popup to confirm if the a document needs to be signed by recipients in order. Recently we missed checking the option of recipients will sign in order and we had to cancel the agreement and send it again
1 voteHi Harish Baskar,
Thanks for your suggestion, we always take in consideration your comments, and we're glad that you let us know your thoughts about the web app.
Again, thanks
Sign in Acrobat Web Team
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Completed documents appearing in Waiting for you section
There are signed documents that are appearing in the "Waiting for you section". They are completed and not in fact waiting for a signature. Please fix asap.
1 voteHi Mincor Accounts,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.Thanks,
Sign in Acrobat Web Team
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Signatures Not on Lines since Update
Since the update, signatures and dates are not appearing in the spots they're supposed to be, or where the blanks appear to be before the form is sent for e-signature. Usually the signature/date is higher than the blank line, appearing in the form writing.
1 voteHi Kelly Simms,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web
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