126 results found
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IRS Compliance on Signature Documents
The IRS requires that we password protect documents that are sent for signature. If this is no longer a feature that is going to be offered, please let us know as we will have to look for another company that can comply with this requirement.
1 voteHi Kimberly,
Thank you for letting us know your concern on this topic. However, current version of the app does support password protection for documents sent for signing.
In a normal "Send for signature" workflow, user can add password verification for any recipient involved in the agreement by following next steps:
- Select the file which will be sent for signature and start "Request e-signatures" workflow as usual.
- Once in "Request e-signatures" view, add any fields required
- Click on "Review and Send"
- Once in the "Review and Send" view, on the right side, you will see the list of recipients and a three-dot button for each of them.
- Click the three-dot button and you will see the "Add password verification" option displayed
- If you click on it, an input field would appear, allowing you to add a password to that specific recipient.
Please let us know if this information was useful…
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E-sign individual documents
Please bring back the ability to retain individual documents with e-sign agreements
1 voteHi Gayle,
Thank you for your feedback, we really appreciate it. In order to provide you with valuable assistance, could you please give us more details on the feature that needs to be implemented? For example, how it used to work in previous versions.
Best regards,
Sign in Acrobat Web Team
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cannnot send for signature
エンタープライズアカウント？で「電子サインを依頼」をしても、永遠にアップロードが終わらず進めない。アプリでは、「電子サインを依頼」をクリックしても、反応がない
1 voteHello,
We looked into your account and this issue might be related to your account not being verify, could you please look for the verification email and verify it? Please let us know when you do it.
Thanks,
Sign in Acrobat Web Team
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A "JACKED UP" version of once what was good
Put it back to the way it was 6 months to a year ago. It's less user friendly & SLOW
1 voteHi Rich Lewis,
We're sorry to hear that you're having issues, could you provide us the steps that you used to reproduce this issues and document used? or any other information that could be relevant to solve this problem (ex. browser, version, etc.).
Best regards, Sign in Acrobat Web team
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Unable to find a fix to signature issues
I can't find an explanation on why some of my signed AdobeSign documents are returned with "null" in front of the client name. Please advise with a fix.
1 voteHello Annette,
We're sorry to hear that you're having issues, could you provide us the steps that you used to reproduce this issues and document used? or any other information that could be relevant to solve this problem (ex. browser, version, etc.).
Best regards, Sign in Acrobat Web team
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esign not showing records properly
signature request documents showed up when I first loaded the page. They then disappeared and no longer show up before I did anything, and I can no longer see them unless I directly access them by the original URL sent to me. These should show up in my dashboard!
1 voteHi,
Thank you for bringing this to our attention. We apologize for the inconvenience you're experiencing with E-Sign documents. For further investigate this issue, could you please provide more details? For example, the steps you followed when you faced this issue.
If you have any further details or concerns, please feel free to share them. Your feedback helps us improve our service.
Thanks,
Sign In Acrobat Web Team
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The more Adobe "improves" DC PRO, the slower & Glitchier it gets, you obviously didn't think out about Google Chrome or Microsoft Edge
non user friendly
1 voteHi Rich,
Thank you for your feedback regarding the performance. We understand your concerns about the impact of updates on the speed and stability of the application, especially in relation to web browsers like Google Chrome and Microsoft Edge.
If you have specific issues or scenarios related to Google Chrome or Microsoft Edge where you've encountered problems, please feel free to share more details.
Thanks,
Sign In Acrobat Web Team
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LOUSY ON USER FRIENDLY...Getting Slower on every update
not user friendly
1 voteHi Rich,
Thank you for sharing your feedback with us. We're sorry to hear that you've had a less than satisfactory experience with our recent updates and have found our platform to be less user-friendly.
If you have specific performance-related issues you'd like to discuss, please don't hesitate to provide more details. This will help us better understand and address your needs.
Thanks,
Sign In Acrobat Web Team
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Template and E-Sign function is broken
This template contract doesn't work anymore after some update you rolled out. When I press E-Sign, nothing happens. I have sent this template many times before without issues.
I don't see any of the fields I had prepared.
Some pages are squashed and stretched and look ugly now.
Please help ASAP.
1 voteHi,
We are sorry you are having trouble with our latest updates and appreciate your feedback. For further investigate this issue, it will be helpful if you could provide the specific E-Sign template you are having issues with. Also, could you provide us with some information about the issues you're experiencing? For example the steps you do and any other information that you might consider important.
Thanks,
Sign in Acrobat Web Team
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Signature
Trying to send a document for signature and it keeps saying "something went wrong". Been trying for over 30 min.
1 voteHello,
We are sorry you are having trouble with this feature, could you provide more information about it? For example if is with an specific file, the steps you do and any other information that you might deem important.
Thanks,
Sign in Acrobat Web Team
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e-sign - absolutely awful!!
Please, please, please, please, please revert back to the old e-sign - this is soooo awful! Did a five year old develop it!?
1 voteHello Susan,
We are sorry that you are having trouble with this update, could you tell us why you prefer the old version instead of the new update? So we can improve our design and product. We really appreciate your feedback.
Thanks,
Sign in Acrobat Web Team
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Terrible Customer Support
the support is awful. After 2 hours, i was not able to get anywhere. the support agent left and i had to start over
1 voteHello Emery,
We are sorry to hear this. Please feel free to report your issue in this forum including any detail you consider important and we will do a follow up and get back to you.
Thanks,
Sign in Acrobat Web Team
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e-signatures is not working
My IT department has asked I email you directly. I am trying to use e-signatures and it is not working. It says to contact the Administrator. It was working on Friday. Please help as I have agreements I need to send through. Rachel
1 voteHello Rachel,
We are sorry that you are having trouble with this feature. Could you provide more information about this issue? For example, the steps you are following and in which steps does the feature stopped working for you, the sizes and types of the documents you are trying to send for signature.
We really appreciate your feedback and we will work on fixing this issue in future updates
Thanks,
Sign in Acrobat Web Team
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Reminders on E-signing
I am shocked with how many things Adobe have managed to break with each update. To add to the extensive list of things going wrong - reminders for e-signatures are now suddenly working, meaning our entire client list just got reminders for documents they have already signed. So you've managed to fix it, while simultaneously breaking it.
1 voteHello Carli,
We are sorry that you are having trouble with this feature. Could you provide more information about this issue? For example, how many clients are receiving signing remainders on already signed documents, if is with a specific remainder for example daily or weekly.
We really appreciate your feedback and we will work on fixing this issue in future updates
Thanks,
Sign in Acrobat Web Team
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Good program but there's a glitch
Hi the bulk send option has stopped working. When I go to send the document, it says can't connect to the adobe server
1 voteHello Gabrielle,
We are sorry you are having trouble with this feature. Could you provide more information about this issue. For example, the steps you use to reproduce it, if is constantly happening, if is with a file in specific or any information that you deem important.
Thanks,
Sign in Acrobat Web Team
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Program is getting worse not better
Your program doesn't work anymore!
I select Request e-signatures and then get one of the many pages I want to bring over and it goes immediately into add email and name mode and ready to send.... but I need to add 6 more pages. I go in to EDIT and try to add pages and it brings them in but I can't read the tiny thumbnails to confirm they are the right pages. Then I say save and I get two errors at the bottom of the page.
This program has only gotten worse since I first started with it.…
1 voteHello,
We are sorry that this update is causing you issues. Could you provide more information about this issue? For example what are the errors that you mention, the steps that you do to encounter this issue and anything you deem important will be helpful for us.
We really appreciate your feedback and hope you give us more information on how we can improve this feature.
Thanks,
Sign in Acrobat Web Team
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Not a fan. Erasing data fom forms.
The new e sign is not working properly. Whether I have a prefilled form or fill it out in the cloud file, when I click on e signature, the program is inserting text fields in my form and overwriting the data I have typed in. I have sent test forms for signatures and the forms are blank.
1 voteHello Philip,
We are sorry that you are having trouble with this feature. Can you provide more information about this issue? For example, the steps that you do in Acrobat web and cause problems, also any information that you deem important will be helpful for us.
Thanks,
Sign in Acrobat Web Team -
E-Sign - before automatically install new version, ensure it has same capabilities as old!!
E-Sign - new version is terrible as it causes way more time to send multiple documents!!
1 voteHello Mike,
We are sorry that you are having trouble with this update. Could you please provide more information on what features are missing that you need? or anything else that you think will help improve this experience for you?
Thanks,
Sign in Acrobat Web Team
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New version is missing features
How do I go back to the Legacy version as the "NEW" version is not working at all and I can't send requests for electronic signatures!!!
1 voteHello Mike,
We are sorry you are having trouble with this new update. Could you provide more information about this issue? For example, the features that are missing from the old version and you need, what exactly is not working for you and the steps you do to trigger the issue. Any information that you deem important will be helpful to us.
You can also go back to the old version by following this steps:
- Click on your profile
- Select Settings
- In E-signing settings, uncheck the box for "Use the latest version of Request e-signatures"
- Click Save and wait for the confirmation toast
This will apply only to NEW drafts created after changing this setting
Thanks,
Sign in Acrobat Web Team
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'Request e-signatures not working'
Hello! I am unable to add signature box when using the "request e-signatures" feature. I am a deadline to submit a contract and now will be delayed getting it to a client. I have had this repeated issue with your software. Please, please invest in getting this fixed.
1 voteHello,
We are sorry to hear you are having trouble with this feature. Could you provide more information about your problem? For example a screenshot of the error if anything is shown or what it says, what are the usual steps that you do before triggering this issue and other things you might deem important.
Thanks,
Adobe Sign in Acrobat Team
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