198 results found
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New Changes are awful - Unusable!
These recent changes are too much.. One or two items ok but when the whole program has changed, It is awful!! There are functions that don't seem to work as they did before - we will have to look and assess if this even meets the needs for our business anymore the changes and usability is that drastic... This is a real concern
1 voteHi,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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New interface E-sign, signature width restriction
The new e-signature interface looks great, but I'm having trouble adjusting the signature request width to fit my needs. Currently, I'm reverting to the older layout.
Could you share any workarounds or if there are plans for improvements in the future?
Thank you!
1 voteHi,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. Currently, the app allows the user to resize E-Sign fields by dragging the right bottom corner of the field. Please let us know if you need assistance regarding this or any other issue.
Thanks,
Sign in Acrobat Web Team
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Unable to send documents for e-signature.
I can't seem to send documents for signature. This wasn't a problem before.
1 voteHi Diana,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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The new version of AdobeSign is Terrible
The changes you made to AdobeSign are terrible. The previous version was user friendly and didn't need "improving"! Is there a way for me to revert back to the previous version?
1 voteHi Cindy,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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New Version Issue
Hello Support Team,
Does the old version have a way to be reverted?
With the latest version, we have encountered a problem.
Regards,
Stan1 voteHi Stanslaus,
We are sorry you are experiencing trouble with the new feature. Could you please provide some information on the issue you're encountering with the app? It would be very helpful for us in order to triage your issue. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Unwanted automatic signature reminders
Please remove automatic weekly signature reminders. I have been unable to find an option for this in settings or through the help portal. They started appearing unannounced last week, and I have to remove them manually from every document I send out.
1 voteHi,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. However, it's important to mention that signing reminders can be removed at the third step of Request E-Signatures process by following this steps:
- Start Request E-Signatures workflow with the desired document
- Fill in recipient data and continue
- Click on "Review and Send" button from the left hand panel
- Click on "More Options" button
- Modify email reminder frequency (can be None)
With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the… -
page unresponsive
the page is unresponsive when I use the web version to request e-signatures through adobe sign. I'm using a chrome browser on macOS
1 voteHi Afolabi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Looks like scam email - big problem
When an email comes through requesting signature, it looks like a scam email and is regularly immediately deleted and ignored. I was actually reprimanded for using your platform because of the appearance of the emails received. Not a single person who has received them thought it was a valid email and request. I am very disappointed and feel like there should be a way to make them look more valid so the tool can be useful. Thank you.
1 voteHi Grant,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause.
Thanks,
Sign in Acrobat Web Team
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I want the previous e-signature version ASAP. The new version is horrible! The signature field should be a default, not a text where I have
I want the previous e-signature version ASAP. The new version is horrible! The signature field should be a default, not a text where I have to scroll and change it to the signature field for every person. And the date field should be a calendar drop off, so I do not have to type the date. I am surprised that the established Acrobat team can make those mistakes. Please install for me the old version ASAP before your customers walk away!
1 voteHi Galina,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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BAD Customer Service Experience
Competent help desk folks, please. I usually don't have issues with Acrobat, but I did today, which interrupted my business. I contacted you in hopes that you would care that I have issues, but you disconnected on me after typing in "Let me pull up your account"... that's awful customer service!
2 votesHello Mike,
We are sorry you are having trouble with this experiences, please feel free to post any issues that you are encountering here.
Thanks,
Sign in Acrobat Web Team
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I want an old version of the e-signature
Can you install me the previous version of the collecting e-signatures? The new version is too cumbersome to complete. Thank you!
1 voteHi Galina,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Extremely user unfriendly
The recent changes have made this application very user unfriendly. Having to manually type the name every time without your system remembering names is riducously tedious. Having to click 'Add' to put a CC address in is equally ridiculous, as is having to remember to have items signed in order. Why the sudden backwards steps?
1 voteHi Tom,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Improve date format options for E-signatures
To whom it may concern,
I work in legal and compliance for a medical device company in Ireland Europe. We heavily rely on adobe acrobat for collecting E-signatures over 3 locations, 1 in Ireland and 2 in the USA. Currently the date formats that can be automatically used and "customised" do not allow us to be complaint to our internal procedures. Even the custom date formats, if attempted to be used, the ones we need, are not allowed on your platform. Please allow us to use the date formats as follows DD MMM YYYY or DDMMMYYYY which would show as…
1 voteHi Liam,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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AWFUL PRODUCT NOT USER FRIENDLY
I've never been so frustrated with any product I've worked with. Even some of the limitations in Microsoft Word are 95% better that requesting esignatures through Adobe. The fact that you can't adjust the size of the fields or the font so that it matches the document font is ABSOLUTLEY RIDICULOUS. This is supposed to make things easier. I have to spend 30 minutes or more getting contracts prepared to send for signatures. The signatures are so small you can't even read them. How is this contract supposed to be binding if none of the signatures, text fields, or initials…
1 voteHello Elaine,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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issue with date format
Hello! Since the update, we have noticed several great things about it (thank you!), but a major issue we are seeing on our documents, that need to show the correctly formatted date because they are legal documents, even when selecting the option "date of signature" the date is going into the document in European format, not American. For instance, a document was signed this morning that should have been date 01/18/2024 but reads 18/01/2024. How can we get this fixed to automatically display the correct date format? The documents are being signed in the United States and we are not…
1 voteHello,
We currently don't have a way to change the default date, but we will consider it for future updates. You should be able to change it manually when adding the fields, double click it, customize field panel should open and a dropdown with different date formats should appear. Please let us know if this resolved the issue.
Thanks,
Sign in Acrobat Web Team
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request e signatures default date format
In the desktop app when I request e signatures and add a date of signing tab it defaults to DD/MM/YYYY. I see that I can change it to MM/DD/YYYY, but how do I get it to default to that so I don't have to change it on every document?
1 voteHello Carolyn,
We currently don't have a way to change the default date, but we will consider it for future updates.
Thanks,
Sign in Acrobat Web Team
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AWFUL Update. Looking at different programs to use moving forward
This new update is not efficient, productive, and I am about to lose my mind not being able to use this program as needed on a daily basis. I desperately want the old Adobe back. This is not working for me or my firm.
1 voteHi Mackenna,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Unhappy with charnges
The new update doesn't support documents in landscape position when sending for signature and 95% of our documents are in this orientation. Would like the older version Adobe Acrobat please.
1 voteHi Niki,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Make E-signatures easier to look nice
And another thing... there need to be more formatting tools in the E-signature builder. It should be easy to select fonts and align fields in a nice organized grid.
1 voteHello Marianne,
Thanks for your feedback, we will considerate for future updates. Please let us know if you have more ideas to improve this feature.
Sign in Acrobat Web Team
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Difficulty in having clients sign document
Many of our clients have difficulty in finding their document to sign because it is not coming from an address they recognize. Is there any way that the sender's address could be mine rather than AdobeSign?
2 votesHello,
We really appreciate your feedback. Unfortunately, there is no way to do this at the current state of the app, but we will consider this for future updates. Please let us know if there's anything else that we could improve.
Thanks,
Sign in Acrobat Team
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