Adobe Update Causes More Work
The update that was rolled out in the 2nd week of January has completely ruined my experience with Adobe Sign. I previously was able to electronically sign documents using my identrust and then send them out to employees to sign. However, this new update requires me to flatten the document before it can be sent out, otherwise I receive an error message about an unsupported PDF. The update has made it much harder to send documents through Adobe Sign because now I have a completely new step to complete. Please look into this issue. I was transferred five times through Adobe Chat before anyone could even help me figure out what was wrong.
Ruben Hormostay
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Hi Ruben Hormostay,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team