161 results found
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Final 'Click to Sign' made easier for clients to know when they have completed documented
We have a lot of clients that sign the document but don't click on the final 'Click to Sign' button as it's not clearly visible. Usually it's right at the bottom of the page they are viewing and don't know they have to click this to finalise the document. We are then sending reminders to sign the document and they say they have already done it. Can the finalising of the document or acceptance of the terms and conditions be changed so it is easier for clients to know what to do to complete the signing.
1 voteHi AWB Signing Partners, we appreciate your feedback, we will take in consideration for future updates.
Thanks, Sign in Acrobat Web team.
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Autofill option
When sending multiple files, it is hard to sign them on the cellphone. The autofill option always makes it difficult and messes up all documents.
Not every person is that good with devices, so for them to deactivate this option is difficult.
It would be nice for Adobe to ignore this feature on devices such as cell phones, laptops and tablets.1 voteHi,
We really appreciate your feedback and understand the importance of user-friendly experiences, so your insights are invaluable in helping us improve our service.We take your suggestions seriously and will work on this for future updates.
Thank you for your patience and for being part of the Adobe community. Your feedback helps us make our platform even better.
Thanks,
Sign in Acrobat Web Team
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Can't send multiple templates for e-signature at once.
Removal of the option to send multiple forms for e-signature is a HUGE step backward and the only reason I was using this service to begin with. Bogging down everyone's emails with multiple requests is neither "easier" or "more effective." Combining files does not allow for multiple signature lines either so there isn't even an alternative to the old functionality of e-signing.
1 voteHello Alexandra,
We are sorry you are having trouble with this experience and appreciate your feedback. We are actively working on improving this experience.
Thanks,
Sign in Acrobat Web Team
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Signatures not lining up where assigned.
With the latest update in format for putting together documents, I have noticed that signatures are not lining up where I assign them when someone signs the documents. I attached the last doc I have where this happened. The seller should have the signature above their name. Instead it is in the middle of the page.
Brandon Vickrey
706-496-80621 voteHello Brandon,
We are sorry you are having trouble with the new update. Could you provide more information about this issue? For example the steps you use or any information you deem important?
Thanks,
Sign in Acrobat Web Team
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Unhappy with the constant updates
Our business uses Adobe predominately for the e-signing feature. When we first purchased the service it was relatively easy to use, smooth and no major issues. In the past two months Adobe has updated the entire e-signing product at least four times, meaning buttons are changed around for no reason, it takes re-learning the service every time.
It used to be almost instant to send to our clients, it now takes upwards of ten minutes. It's slow and clunky. Constantly freezing and restarting. It takes sometimes up to an hour to update, meaning we cannot use the service in that…
1 voteHello Carli,
We are sorry that you are having trouble with this new updates and appreciate your feedback. Can you provide more information about this issue? For example, the steps that you use and cause problems and any information that you deem important will be helpful for us.
Thanks,
Sign in Acrobat Web Team
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Bug
For some reason recently the screen has just been white when trying to access and I am unable to send documents out to be signed.
1 voteHello,
We are sorry that you are having trouble with this feature. Could you provide more information about this issue? For example, the steps that you do before the issue, if is with an specific type or if you see any error through this process
Thanks,
Sign in Acrobat Web Team
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Disable including attachments in email notifications
Dear team,
We would like the ability to disable including attachments with the email notifications in certain notifications because it is causing the inbox to fill up.
Regards,
1 voteHello,
We appreciate your feedback and will considere it for future updates.
Adobe Acrobat Sign Team
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Bounced Email not evident
When a document is sent to an invalid email there is no indication on the In Progress screen that the email bounced, or failed. There needs to be either an email sent to advise that the event failed, or there needs to be an on-screen indication that an event failed, or preferably both.
1 voteHello,
We currently send a email that indicates that the agreement is undeliverable. However we appreciate your feedback and will take into account.
Thank you,
Acrobat Sign Team
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Need to select multiple files at once for signature from web interface
It is very disappointing that I cannot select multiple files to be sent for e-signature at the same time from the web app. It was on the previous web interface, but the updated one removed the feature. This is a feature that all other e-signature providers I have used supported. I signed up for acrobat and then two weeks later the feature is removed. This is bait and switch. Please add the feature back to the web interface.
1 voteHi Seth,
Thanks for making this feature request to us. We have a ticket to track your request.
Adobe Sign Team
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Adobe SIgn
Sometime recently the way the Adobe sign emails have changed. The email "Title" now says Adobe Sign on Behalf of Builders Installed Products where it used to just say Builders Installed Products, this is very troubling to our customers that have used this for years, it now goes straight into their spam files.
1 voteHi,
Thank you for your feedback. We'll review the change.
Adobe Sign Team
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Input preview function
I hope Adobe can add in this function, give "PREVIEW" of where we input our fields or where ADOBE had automatically input those fields.
Instead of sending to the signatory immediately , we should have an overall view of where did we input the signatories boxes, date boxes etc.
I have came to situation where Adobe automatically input the date field or I have accidentally input double field of signatories but as it was send immediately without a preview, it was rejected by the signer. Do prompt us(the person that create the form) if double input of signatories with the…
1 vote -
a glitch with right-to-left signatures
Hi, I noticed that when a customer chooses to sign his name in Hebrew- the signature showen the opposite way- from left to right instead of right to left like it should be in Hebrew
1 voteHi Uri,
Thank you for your feedback. We will look into this.
Thanks,
Adobe Sign Team
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no way to remove date/time stamp from signatures now
What happened to being able to remove the date/time stamp to the signatures? Previously, it was easy to turn it off/on under settings. You need to reinstall that feature. There is no clear way to turn off the date/time stamp now.
1 voteHi Val,
Thanks for your feedback. We will look into this.
Adobe Sign Team
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Slow response for Signors approvers
Receiver of E-sign request is experience errors ("Network Error") and perceived slowness in switching to Management screen after signing documents and loading documents.
I understand there may be issues with Firewall and other security applications in place that could limit throughput, but Esign is an important service for enterprises and would hope some promotion to white-list appropriate websites providing this service would be communicated.1 voteHi,
Thanks for your feedback. We'll look into this.
Adobe Sign Team
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Missed Opportunity of convenience
Discovered on the acrobat.adobe.com/link/home page I can drag and drop files onto the desired tool to begin the process (Request e-signature.)
After the request is completed though, it seems like a missed opportunity that the similar frame on the confirmation page does not have that functionality.1 vote -
Web Application Navigation
Back to Documents/Agreements list.
After selecting a document to review, the document is displayed, but there is no in page navigation to get back to the document list.
When working in the webapplication, the ideal is that the application provides all the control and navigation as in many webapps, using the browser's Back command confounds the links, search criteria or other issues.
Please provide the appropriate navigation on the webpages.1 vote -
Better Filters
The only filter available is date?
Need much better filtering capabilities to find specific agreements in progress or completed.1 vote -
Complete in Order/Any Order default
There should be a default setting for this.
Depending on the organization or task, a user will find a preference. Having to change from the default on each submission is a waste of time.1 vote -
Web Forms Feedback
Using Web forms, I think having the option of allowing whoever is filling the form in to select the person to authorise would be a good addition. We want to use web forms for our expenses claims but we have different budget holders and without setting up a form for each budget holder, this wouldn't be possible.
1 voteHi,
Thank you for your feedback. We will review your request.
Thanks,
Adobe Sign Team
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Automatic Language selection prevents use of signature module
Please allow the user to select a language in the signature module. We are a bilingual company, may of our forms are in both English and Mandrin to allow ease of use in both the US and China. English however is our language of choice. We cannot use Adobe sign and it automatically sends for signature using Mandrin. I and my Us colleages do not read or speak the language. While I am sure this was intended as a convenience it actually prevents us from using the module, it's difficult to sign when the instructions are automatically provided in a…
1 vote
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