1744 results found

1. Reader Extended Docs - Unable to draw

   Prior to latest update we were able to use the drawing tools on documents that were saved as "Reader Extended PDF's." After this update we do not have the blue comment icon on the documents when viewed on iPhones. If the document is not saved as reader extended, the icon is there and functioning.

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2. Refund

   Doesn’t convert to word

   Refund please

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3. Subscribed to export app by mistake and would like my refund back

   Subscribed by mistake and want my money back

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4. Search within PDF

   Users need the ability to search for text within a searchable PDF. This function seems to have disappeared recently. Please restore! Thanks.

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5. Canot see PDF in my phone shared by the cloud

   Hi there, from my computer, I downloaded a PDF from the government’s website, because is important, I uploaded to the cloud, I opened Acrobat App in my phone, I see the file, I click but I cannot see it.
   In the first message you see the same thing I have send in the picture.

   In the second message that opens up just after, is the classic advising window from apple, The message say that I need to install “Adobe Acrobat DC”

   I tried to download other Acrobat apps but, I don’t believe that I have to pay as you propose in certain apps, I got the free and normal Acrobat app.

   Hi there, from my computer, I downloaded a PDF from the government’s website, because is important, I uploaded to the cloud, I opened Acrobat App in my phone, I see the file, I click but I cannot see it.
   In the first message you see the same thing I have send in the picture.

   In the second message that opens up just after, is the classic advising window from apple, The message say that I need to install “Adobe Acrobat DC”

   I tried to download other Acrobat apps but, I don’t believe that I have to pay as you propose… more

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6. Flash embedded pdf

   I can’t open flash embedded pdf in this reader

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7. Turn off auto renew

   Where is the settings to turn auto renew off?

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8. cant find my orginial Adobe Acct from 2015

   My brand new HP and my Iphone6 were linked together my Adobe account , Microsoft had no problems updating & or installing apps at their leasure and I had that is had Adobe DC . I said had do to a forced reset of any & all of my electronic devices . My personal, finanical , Family pics and me & my fathers DNA results . PC is at clinic as I speak and he already found some errors with my Belarc Report. It shows my adobe acct updates ....... and I know that at one time I paid for usage of the Adobe App/service. Dear sir or madam. my acct would have and was used by unauthorized Corp/entity. The issue is a very large issue that invades a persons privacy of ones personal life just by having to agree to use a app that you pay for having no real old school way of doing anything anymore its unexceptable. Were can I buy the App to use a App?? jk. I want my old version back so I may updated at my will . My iphone6 restore didnt restore nothing back like it should have.

   My brand new HP and my Iphone6 were linked together my Adobe account , Microsoft had no problems updating & or installing apps at their leasure and I had that is had Adobe DC . I said had do to a forced reset of any & all of my electronic devices . My personal, finanical , Family pics and me & my fathers DNA results . PC is at clinic as I speak and he already found some errors with my Belarc Report. It shows my adobe acct updates ....... and I know that at one time I paid for… more

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9. I cannot open secure8.i-doxs.net files. It shows Default.aspx. I always have to use my HP computer

   How can this be fixed

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   Resolved  ·  1 comment  ·  Creating or Exporting PDFs  ·  Delete…  ·  Admin →
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10. It is impossible to cancel the subscription

    I

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    Resolved  ·  AdminiOSDeveloperCK (Software Engineer, Adobe) responded

    Hi,

    To cancel the subscription that you purchased from Apple

    https://support.apple.com/en-us/HT202039#subscriptions

    or request a refund from Apple

    https://support.apple.com/en-us/HT204084

    Hope this helps.

11. What's the last compatible version of PDF Adobe Reader?

    My iPad has iOS 10.3.3; therefore, I can't download the latest version of PDF Adobe Reader. What's the last compatible version of this app available and where can I find it for download?

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    Resolved  ·  AdminiOSDeveloperCK (Software Engineer, Adobe) responded

    Hi,

    The last compatible version of Acrobat for iOS 10.3.3 is 18.07.30.

    Please go to the App Store app on your iPad, search for Acrobat Reader, and try downloading the app.

    When the App Store app displays the alert with the title “Download an older version of this app?”, please tap the “Download” button.

    The trick is to use the Apple ID that was previously used to download an older version of Acrobat Reader for iPhone and iPad.

    Hope this helps.

12. Highlighter Not Working

    Whenever I tap on highlighter then go to highlight something in my scanned pdf, I’m unable to highlight.

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    6 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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    Resolved  ·  Jeffrey Xiong responded

    If the scanned PDF has not been properly OCR-ed, then we are not able to do text based annotations (highlight, strikethrough, etc.). We’re sorry for any inconveniences this has caused you.

    Please let us know if you have any other issues, thank you!

13. Adobe for IPad 1st generation

    Hi! I need help! Until yesterday I could use the adobe acrobat on my IPad 1st generation, but I had to restarting it and now the app just doesn't work, I cann't download it on iTunes. Could anybody help me?
    Thanks a lot!!
    Ornella

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    Resolved  ·  AdminiOSDeveloperCK (Software Engineer, Adobe) responded

    Hi Ornella,

    It is possible to download and install the last compatible (not the latest) version of Acrobat.

    The trick is to use the Apple ID that was previously used to download an older version of Acrobat.

    Please sign into the App Store app on your iPad using the Apple ID. When you see the alert with the Download button, please tap the Download button.

    https://forums.adobe.com/message/6429092#6429092

    Hope this helps.

14. Sottolineature

    Nonostante si attivi la funzione (diventando azzurro l'elemento sottolineatura e sia indicato un colore diverso dal bianco), la parte di testo sottolineata strisciando il dito resta priva di sottolineatura

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    Resolved  ·  AdminiOSDeveloperCK (Software Engineer, Adobe) responded

    Chiusura del messaggio duplicato.

    Vedi https://acrobat.uservoice.com/admin/v3/suggestions/36452311/

15. Refund

    This app is not what I expected. It is very complicated to share a document/pdf by sharing document it takes you to a screen that ask for an email where you like the doc. sent to and it never reaches its destination. It is complicated and I can’t seem to share a pdf right from my apple account. I want a refund.

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    Resolved  ·  AdminiOSDeveloperCK (Software Engineer, Adobe) responded

    Hi,

    To cancel the subscription that you purchased from Apple

    https://support.apple.com/en-us/HT202039#subscriptions

    or request a refund from Apple

    https://support.apple.com/en-us/HT204084

    Hope this helps.

16. App Not available for my iPad and won't download
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    Resolved  ·  AdminiOSDeveloperCK (Software Engineer, Adobe) responded

    The current minimum iOS requirement is iOS 11.2. If you have an older iOS version, you will not be able to install the latest version of Acrobat Reader.

    Here are a couple of options that you can try.

    (a) Update iOS on your iPad/iPhone

    If you have a relatively new iPad/iPhone (e.g. iPhone 5s/SE or later OR iPad Air 1st gen. or later), you should be able to update to iOS 12.1. After updating iOS to the latest version, you can now install the latest version of Acrobat Reader.

    (b) Download the last compatible (not the latest) version of Acrobat Reader

    When you go to the App Store app on your iPad/iPhone and try to install the latest version of Acrobat Reader, do you see the alert with the title “Download an older version of this app?” and the Download option?

    If so, you can choose the Download option from the alert to download and install the last compatible version of Acrobat Reader.

    © Use other Apple ID (that is associated with older versions of Acrobat Reader) to sign into App Store.

    If the App Store app did not provide an option to download the last compatible version of Acrobat Reader, you can sign out from iOS Settings > iTunes & App Store, tap your Apple ID, sign out, and sign in with the Apple ID that was previously used to download and install older versions of Acrobat Reader.

    Hope this information helps.

    The current minimum iOS requirement is iOS 11.2. If you have an older iOS version, you will not be able to install the latest version of Acrobat Reader.

    Here are a couple of options that you can try.

    (a) Update iOS on your iPad/iPhone

    If you have a relatively new iPad/iPhone (e.g. iPhone 5s/SE or later OR iPad Air 1st gen. or later), you should be able to update to iOS 12.1. After updating iOS to the latest version, you can now install the latest version of Acrobat Reader.

    (b) Download the last compatible (not the latest) version of Acrobat Reader

    When you go to the App Store app on your iPad/iPhone and try to install the latest version of Acrobat Reader, do you see the alert with the title “Download an older version of this app?” and the Download option?

    If so, you can choose the Download option from… more

17. Cancel subscription

    How do I cancel the subscription of this in app purchase? I only needed the PDF to be exported as a word file for one time use. I don’t need any more subscriptions of this app.

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    5 comments  ·  General Troubleshooting/Other  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminiOSDeveloperCK (Software Engineer, Adobe) responded

    Hi Maggie,

    To cancel the subscription that you purchased from Apple

    https://support.apple.com/en-us/HT202039#subscriptions

    or request a refund from Apple

    https://support.apple.com/en-us/HT204084

    Hope this helps.

18. It can't install on iOS previous versions

    It's cannot installed on previous iOS versions unfortunately.
    So sad.

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    Resolved  ·  AdminiOSDeveloperCK (Software Engineer, Adobe) responded

    Hi,

    The current minimum iOS requirement for Acrobat Reader is iOS 11.2. If you have an older iOS version, you will not be able to install the latest version of Acrobat Reader.

    Here are a couple of options that you can try.

    (a) Update iOS on your iPad/iPhone

    If you have a relatively new iPad/iPhone (e.g. iPhone 5s/SE or later OR iPad Air 1st gen. or later), you should be able to update to iOS 12.1. After updating iOS to the latest version, you can now install the latest version of Acrobat Reader.

    (b) Download the last compatible (not the latest) version of Acrobat Reader

    When you go to the App Store app on your iPad/iPhone and try to install the latest version of Acrobat Reader, do you see the alert with the title “Download an older version of this app?” and the Download option?

    If so, you can choose the Download option from the alert to download and install the last compatible version of Acrobat Reader.

    © Use other Apple ID (that is associated with older versions of Acrobat Reader) to sign into App Store.

    If the App Store app did not provide an option to download the last compatible version of Acrobat Reader, you can sign out from iOS Settings > iTunes & App Store, tap your Apple ID, sign out, and sign in with the Apple ID that was previously used to download and install older versions of Acrobat Reader.

    Hope you can make it work with one of the options above.

    Hi,

    The current minimum iOS requirement for Acrobat Reader is iOS 11.2. If you have an older iOS version, you will not be able to install the latest version of Acrobat Reader.

    Here are a couple of options that you can try.

    (a) Update iOS on your iPad/iPhone

    If you have a relatively new iPad/iPhone (e.g. iPhone 5s/SE or later OR iPad Air 1st gen. or later), you should be able to update to iOS 12.1. After updating iOS to the latest version, you can now install the latest version of Acrobat Reader.

    (b) Download the last compatible (not the latest) version of Acrobat Reader

    When you go to the App Store app on your iPad/iPhone and try to install the latest version of Acrobat Reader, do you see the alert with the title “Download an older version of this app?” and the Download option?

    If so, you can choose… more

19. Cannot convert pdf. I want to cancel my purchase. It’s useless

    I purchased a pdf converter. All it did was froze my Adobe app is frozen. I want a refund or will dispute the charge on my credit card

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20. Need to contact a representative for acrobat reader
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