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Phantom Files (local files only)

I have two pdf files on my iPad in adobe reader that have no content and cannot be opened, deleted, or renamed. They only have file names.
I would like to delete them but there does not seem to be any way to do that. I have tried to access them both in the Adobe app and using the Apple file app. Any suggestions?

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Norm shared this idea  ·   ·  Report…  ·  Admin →
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  • AdminiOSDeveloperCK (Software Engineer, Adobe) commented  ·   ·  Report

    Hi all,

    We just released 19.06.01 to the App Store on June 16, 2019.

    Please update to 19.06.01 and check if the problem is fixed.

    If the problem still persists, please try the following steps.

    1. Tap Home in the bottom tab bar to go to Acrobat Home screen.
    2. Tap the Profile icon (the second from the right) in the top bar to go to the Settings screen.
    3. Tap Sign Out.
    4. Tap Sign In to sign back into Document Cloud.

    Thank you for your help!

  • Claudia commented  ·   ·  Report

    @MobileDeveloperCK
    Thanks for your suggestion: I’ve updated the app and then tried to delete the phantom file, but it’s still there...

  • AdminiOSDeveloperCK (Software Engineer, Adobe) commented  ·   ·  Report

    Hi all,

    We released Acrobat Reader 19.05.00 to the App Store on May 12, 2019.

    Would you please update to 19.05.00 and see if the problem is fixed for you?

    Thank you for your patience.

  • Claudia commented  ·   ·  Report

    @Bill same problem, same origin. The phantom file is on my iPad, not on Document cloud

  • Anonymous commented  ·   ·  Report

    Having same issue ... renamed file OK, but “phantom” file with original name exists on my iPad! Cannot delete or rename to something inoculous - what can be done to fix this?

  • Norm commented  ·   ·  Report

    I now know how the phantom files were created. Instead of selecting an internet available pdf file by selecting Adobe PDF, I selected print and then Adobe PDF hoping to obtain a searchable pdf. The adobe app announced that the file type was not recognized. Instead of rejecting the file, the app places the title into the file system. I am left with a phantom file that can’t be accessed in any way. I believe the only way to delete will be to transfer my files and delete the app. Then, I can download the app and restore the transferred files.

    Norm

  • Norm commented  ·   ·  Report

    When I view the phantom files in the file app, the box area to the left contains a large ?

    Norm

  • Norm commented  ·   ·  Report

    The file are located on my iPad only.

  • AdminBill (Admin, Adobe) commented  ·   ·  Report

    Hi, I'm very sorry that you are experience this issue. Can you let me know if the files are on your iPad or in the Document Cloud?