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Acrobat Reader for iOS: General Troubleshooting/Other

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Didn’t mean to purchase the year subscribtion? Can it be refunded?

I didn’t mean to purchase the year subscription to the adobe. Can this be refunded???

2 votes

Anonymous shared this idea · Jun 13, 2019 · Report… · Admin →

Resolved · Jun 29, 2019

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AdminMeenakshi Negi (Customer Support Agent, Adobe) commented · June 17, 2019 1:53 PM · Report

- Informed user about the refund policy
- Share the help document for cancelation

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AdminMeenakshi Negi (Customer Support Agent, Adobe) commented · June 17, 2019 1:52 PM · Report

Hello,

If you cancel the subscription within the 14 days of your purchase, you will receive a full refund.

I have checked that you have purchased the service from Apple/iTunes. In this case, you need to contact Apple/iTunes in order to cancel the service.

For more details on cancelation and refund, please refer to the following help document.
- https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html

Thanks,
Meenakshi

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