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Feature Request/Bug

Acrobat Reader for iOS: General Troubleshooting/Other

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My subscription isn’t recognized.

I pay monthly for a subscription and even though I’m signed in it still request payment to edit my PDF’s.

1 vote

Anonymous shared this idea · Oct 1, 2019 · Report… · Admin →

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AdminMeenakshi Negi (Customer Support Agent, Adobe) commented · October 14, 2019 10:41 AM · Report

Hello,

We have checked your account with the email address that you have used to sign in to the UserVoice. You are subscribed to Adobe PDF pack service and it shows as active. Please make sure that you are signed in to the application with the same email address that was used at the time of purchase.

Please try to sign out and reboot the device once.
Then sign in again using the same email address that you have used to purchase the service.

Let us know if the issue persists.

Thanks,
Meenakshi

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