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Feature Request/Bug

Acrobat Reader for iOS: Organizing or Combining PDFs

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I just resubscribe to the premium. But it has not reactivated yet.

I have resubscribed to the premium but it still has not reactivated yet

1 vote

Anonymous shared this idea · Oct 3, 2019 · Report… · Admin →

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AdminMeenakshi Negi (Customer Support Agent, Adobe) commented · October 14, 2019 10:35 AM · Report

Hello,

Sorry for the trouble.

We have checked your account with the email address that you have used to sign in to the UserVoice. The service shows as active. Please make sure that you are signed in to the application with the same email address that was used at the time of purchase.

As the application does not recognize the subscription, could you please check the subscription under Settings on the iOS device. To check that, go to Settings and tap on your profile picture at the top. Then tap on subscriptions and check if the Acrobat subscription listed there.

Let us know how it goes.

Thanks,
Meenakshi

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