AcroPDFImpl64.dll crashes when PDF is accessed via ActiveX/Webbrowser Control x64
Following bug has been introduced with a recent Adobe Reader (or Windows?) update. It affects all our customers.
Steps to reproduce:
1. Create a 64 Bit C# application (32 Bit Works)
2. In the application, use ActiveX, or WebBrowser control and open/navigate to "C:\documentname.pdf"
Expected result: PDF shows up
Actual result: Screen stays gray. In the Windows Error Reporting you will see that AcroPDFImpl64.dll has crashed.
It is very important for us, because our customers rely on this functionality and our software product is currently not useable due to this bug.
Please contact me through email . Thank you very much!
Best regards,
Daniel Marschall
CEO of HickelSOFT
Name der fehlerhaften Anwendung: HsRunStarter.exe, Version: 8.0.0.0, Zeitstempel: 0x60d0a93a
Name des fehlerhaften Moduls: AcroPDFImpl64.dll_unloaded, Version: 21.5.20048.43252, Zeitstempel: 0x60b07ef8
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000000000059f39
ID des fehlerhaften Prozesses: 0x1b7c
Startzeit der fehlerhaften Anwendung: 0x01d7680d15d9e38e
Pfad der fehlerhaften Anwendung: D:\CORA2012\BAP\bin\HsRunStarter.exe
Pfad des fehlerhaften Moduls: AcroPDFImpl64.dll
Berichtskennung: 7672e4f7-7674-4f1e-80dd-a7b7e4a8415a
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Hi All,
Thank you for your patience and sorry for the inconvenience caused.
We have released an optional update for Acrobat and Reader DC (version 21.005.20054) that addresses this issue.
Please update the application to the latest version from this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2…
Let us know how it goes.
Thanks,
Sandeep
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Daniel Marschall commented
Hello Sandeep,
thank you for your quick reply.
Unfortunately, this hyperlink does not work.
Best regards,
Daniel MarschallBy the way, yesterday the page "uservoice.com" always showed an error message when I tried to submit. This was the reason why I submitted this issue multiple times. I didn't expect that it was actually submitted despite of the error message.