Desktop as a Service (DaaS) Provider: 3 Questions
1- What Desktop Performance Levels Do You Offer, Specifically?
It is really simple to ask a DaaS provider this.
Why would you choose the services if a DaaS provider cannot give you the necessary desktop experience? You should receive the exact same desktop experience from DaaS services as the one you are now using. Operating the virtual desktops should have zero to very little latency.
Since high-performance servers and SSD storage are among the services that the DaaS provider offers, you should find out more about the infrastructure that they have deployed. Inquire with the vendor about the virtual desktops' visual quality as well.
Additionally, the data centre where the DaaS infrastructure is built up is desired for low latency.
- How flexible are the DaaS pricing plans?
DaaS allows clients the same freedom to select their preferred plans as any other service model where they purchase services from a third-party provider in exchange for a monthly price.
As a result, you should inquire with the DaaS provider about price plans and whether any discounts are available. The majority of DaaS suppliers give savings if you choose the yearly plan.
You can also inquire with the provider about tailoring the programmes to your company's requirements.
3- How Does Customer Support Fare?
What if a user who works from home has a difficulty in the middle of the night? Will the DaaS provider answer if she or he calls?
Customer support is crucial when discussing a provider of DaaS solutions. Ask the provider if they give 24/7 help. Inquire about their response time and average resolution. Additionally, the provider should be reachable via a variety of channels, including call, chat, and email, so you can get in touch with them whenever you need to.