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Problems with latest Adobe Acrobat Version

Good morning,

We are an IT company that distributes Adobe Acrobat pre-installed on the computers we sell to customers.

With the latest version of Adobe Acrobat (2023.006.20380) we find that many customers who need to use digital certificates to sign and cannot, either because the application gives an error or because the side submenu of the digital certificates section does not appears.

We have fixed this for now by installing an older version (2023.001.20064) and disabling the task scheduler update task.

Is there a plan to fix this problem?

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  • Adminabsethi (Admin, Adobe) commented  ·   ·  Report

    Hi,

    Thanks for reporting the problem. The issue is not reproducible for us.
    Is it possible to share your email address so we can meet sometime to discuss the issue?

    Regards,
    Abhinav Sethi