When opening pdfs there is no problem, however, when closing there is a high change of this problem appearing. Sometimes, 20% of times it doesn't appear.

When my customer closes pdf files the program stops responding and shows the pop-up "Adobe Reader has stopped working: Hand on while Windows reports the problem to Microsoft..." and then the pop-up where it says that "Windows will notify you if a solution is available.".

I tried reinstalling, deleting AppData/Roaming and AppData/Local Adobe specific folders and keys, repairing the installation withing Adobe, reinstalling VC++ Redistributable 2013, sfc /scannow and other fixes without succes.

This is the only user on the server that this problem appears, the other users have no problem. I cannot recreate the problem on other users and I cannot create another user for this person as there are a lot of files and that would mean stopping the person from working. The problem itself isn't bothering the user, but this has a side effect when trying to work in synergy with other programs and importing pdfs becomes impossible.

This operates on a server with Thinstuff and RDP and other people don't have problems. Windows 10 version is 22H2 OS build 19045.4291 and Adobe Acrobat Reader DC version 2024.002.20687, core 24.512.

Also, when trying to install updates to Adobe Reader this error appears https://community.adobe.com/t5/acrobat-reader-discussions/rdrservicesupdater-exe-error-0xc0000142-when-reader-exits/m-p/12397469

Thank you

Antoniu