Feedback on Acrobat e-sign workflow and subscription model
I’d like to share feedback based on a recent real use case.
I subscribed to Acrobat (trial) solely to review and sign a single PDF contract. During the process, I encountered confusing behavior around signature warnings and version switching (e.g. being forced into a “signed version” where all editing and signing were disabled, with instructions to “save a copy” but no clear or usable way to do so).
As a non-frequent user, it was difficult to understand the document state or how to proceed, even after following on-screen guidance. The friction was high enough that I canceled the trial despite still being within the free period.
I believe this reflects a broader gap for low-frequency, task-based users. Many people only need Acrobat for one document at a time. A single-use, feature-limited, or short-term (task-based) pricing option could significantly lower the barrier for these users and potentially convert more occasional needs into paid usage.
Thank you for considering this feedback.