674 results found

1. Bug: Certain PDFs not readable

   We have multiple users with this intermittent issue. Some times the PDF font will show up properly, sometimes it is gibberish and unreadable. It is inconsistent and I cannot seem to resolve the issue.

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2. Fix Issue: Adobe Reader DLL Crash

   We have a web based application running on our Citrix environment. We are running Windows Server 2016 (1607) and Citrix VAD 1912 LTSR CU1. The users login to the web based application and eventually it will trigger the opening of a PDF within Internet Explorer. This process will work most the time but we find after the user does anywhere from 7-10 instances of the process Internet Explorer will crash.

   We first monitored performance on our server but identified there are no CPU/RAM bottlenecks. We even isolated users to one server to test and they still have the issue. We recently enable Crash Dumps for Internet Explorer so we can further determine the issue. I've reviewed the crash dump along with Microsoft and we've found the crash is due to AcroRd32.dll. We were running an older verison of Adobe Reader so I've updated to 2020.012.20041 and we have the same issue. Is there anyone on the Adobe side who can review the Crash Dump I have to provide insight as to what could be causing it? We've tried with Protected mode disabled and the issue continues.

   Thank you!

   We have a web based application running on our Citrix environment. We are running Windows Server 2016 (1607) and Citrix VAD 1912 LTSR CU1. The users login to the web based application and eventually it will trigger the opening of a PDF within Internet Explorer. This process will work most the time but we find after the user does anywhere from 7-10 instances of the process Internet Explorer will crash.

   We first monitored performance on our server but identified there are no CPU/RAM bottlenecks. We even isolated users to one server to test and they still have the issue. We… more

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3. RichMedia mp4 playback with Flash disabled not working

   According to:
   
   https://helpx.adobe.com/uk/acrobat/kb/flash-format-support-in-pdf.html

   "Playback of non-Flash media (excluding *.flv and *.swf) content in PDFs will continue to be supported."

   I tested the sample-formatter-richmedia.pdf file in Acrobat Reader "Continuous Release 2020.009.20074" with Flash disabled and the video was not playable.

   • 

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4. Bug - touchscreen highlighting while viewing multiple pages

   Hello, I have found a bug. When in the following configuration:

   • Read Mode OR Fixed-width scrolling
   • Viewing two pages at once (i.e. bottom of one page and top of the next page are both visible on screen)
   • Using the touchscreen of my 2-in-1 (HP Elitebook G4 if that's relevant) to highlight text

   I am able to tap once to select a word on either page, but one one of the two pages, I am not able to alter that selection (i.e. grab the little handles at either end of the selection and expand it to include more text). Instead, it treats the gesture as if I am using the pan tool, and attempts to scroll left/right (and if I drag up/down on the handles the page scrolls without changing the selected text).

   Upon some experimentation I found that:

   • I have no problems using the touchscreen to select text when viewing a single page (in any view mode). I assume Reader is somehow detecting the "active" page, maybe the one most visible on the screen or something, and treating touchscreen gestures on the two pages differently.
   • When I use the trackpad/cursor to select text (in read mode or fixed-width scrolling), there is no problem and I am able to adjust the selection. It's only using the touchscreen.
   • If the word I initially select is on the "active" page I am able to drag the selection handle to select text over both pages, but not when the initial selected word is on the "inactive" page.

   A relatively uncommon scenario for most users I think, but it's juuust disruptive and irritating enough to prompt me to post about it here (and yes, I'm aware I've spent longer typing this bug report than the cumulative time the bug will take from me! Please fix so that the time can at least be a martyr for all touchscreen users time!) :)

   Hello, I have found a bug. When in the following configuration:

   • Read Mode OR Fixed-width scrolling
   • Viewing two pages at once (i.e. bottom of one page and top of the next page are both visible on screen)
   • Using the touchscreen of my 2-in-1 (HP Elitebook G4 if that's relevant) to highlight text

   I am able to tap once to select a word on either page, but one one of the two pages, I am not able to alter that selection (i.e. grab the little handles at either end of the selection and expand it to include more text). Instead, it… more

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5. advanced search should contain search "all open documents"

   i'd like to perform a text/content search in adobe reader dc which considers all pdf documents which are open in adobe readerdc at this time.

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6. Connect Google Drive: "Shared With Me"

   As of this post, Adobe Reader allows for the option to connect your Google Drive account to it, to view pdfs from the "My Drive" folder (on Google Drive) on the Reader.

   Description of desired feature:
   I would like the option to view pdfs in folders that are in the "Shared with Me" folder of Google Drive along with the ones in "My Drive"

   Why this feature is needed:
   Increases the utility of the Adobe Reader on Google Drive.

   6 votes

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7. Adobe Reader DC for Windows keeps files locked after they are closed

   Adobe Reader DC for Windows keeps files locked after they have been closed. It is necessary to completely close Adobe Reader DC for the files to be closed. Please fix this bug!

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8. Acrobat Reader unable to access files via junction reparse points

   Acrobat Reader is unable to correctly interpret some mountpoint reparse points (junctions). In practical terms: Acrobat Reader is unable to access PDF files from file systems mounted as directories and this is the root cause of the problem.

   Junctions are special symbolic links that are used in many scenarios; an important one is when a file system is mounted as a directory rather than a regular drive. Junctions contain 2 paths: a “substitute” path which must be a path in the NTOS namespace (not a Win32 path) and a “print” path, which is to be used for display to the user.

   A junction that is used to mount a file system on a directory might have a target like \Device\Volume{GUID}, which might be a file system device. Unfortunately targets such as \Device\Volume{GUID} appear to create problems for Acrobat Reader because it interprets them as the Win32 path C:\Device\Volume{GUID}, which is incorrect.

   For more information on this problem please see this GitHub issue:
   https://github.com/billziss-gh/winfsp/issues/274

   I am the author of the WinFsp software, which can be used to create file systems and I am happy to answer any questions you may have about this problem.

   Acrobat Reader is unable to correctly interpret some mountpoint reparse points (junctions). In practical terms: Acrobat Reader is unable to access PDF files from file systems mounted as directories and this is the root cause of the problem.

   Junctions are special symbolic links that are used in many scenarios; an important one is when a file system is mounted as a directory rather than a regular drive. Junctions contain 2 paths: a “substitute” path which must be a path in the NTOS namespace (not a Win32 path) and a “print” path, which is to be used for display to… more

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9. BUG: Can't change language

   Edit >> Preferences >> Language >> Application Language.

   Change to CHOOSE AT APPLICATION STARTUP

   This setting is IGNORED: No way to choose at startup, and the setting reverts back to English.

   Windows 10, 2004, Adobe Acrobat Reader ver. 2020.013.20064

   Reproduced on 2 different machines.

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10. Adobe Acrobat PDF Doesn't Convert Custom Page Sizes From Microsoft Word

    I have a Microsoft Word file that has custom page size specified in the layout (specifically width 6.14" height 9.14"). There are also custom margins. When I convert to pdf via File > Print > Microsoft Print to PDF a pdf file is created but the page size is not correct. A pdf file is created that is 8.5"x11" not 6.14"x9.21". After trying to debug and spending 6+ hours with Microsoft tech support, there seems to be a problem on the Adobe side when the Word file is passed to Adobe to be converted into a pdf. I have noticed that it will convert standard page sizes like letter, legal, etc. But it doesn't work for any custom page sizes (I have tried several different sizes as well as Word page document length and the result is the same each time, Adobe always creates a pdf file that is 8.x5"x11").

    I have a Microsoft Word file that has custom page size specified in the layout (specifically width 6.14" height 9.14"). There are also custom margins. When I convert to pdf via File > Print > Microsoft Print to PDF a pdf file is created but the page size is not correct. A pdf file is created that is 8.5"x11" not 6.14"x9.21". After trying to debug and spending 6+ hours with Microsoft tech support, there seems to be a problem on the Adobe side when the Word file is passed to Adobe to be converted into a pdf. I have noticed… more

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11. Fix Multi-PDF issue from Win2019 DFS share to Win10 clients..... please.

    The DFS bug has shown it's head again. Win 2019 servers offering DFS fileshares to Win10 clients will no longer allow multiple PDFs to be opened from the OS interface, because of Protected Mode.

    Any other combination works fine (non-Win2019, non-Win10, non-DFS shares, disable Protected Mode).

    Now that the vastly popular Win 2008r2 is out of support, many more organizations are upgrading to Win 2019. Disabling Protected Mode via registry GPO is a poor workaround.

    Please fix!

    19 votes

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12. Bug? Problem with Color Management (wide gamut monitor)

    When viewing PDF documents containing images on my wide gamut monitor using Acrobat Read DC (Windows 10), images have oversaturated colors.
    The same PDFs looks OK when opened in Photoshop or previewed in Bridge.

    See also this thread:
    - https://community.adobe.com/t5/acrobat-reader/problem-with-color-management-wide-gamut-monitor/m-p/10982293

    I have done some systematic testing. There seems to be a color management problem/error in the (urrent Windows version of Acrobat Reader DC:

    Procedure

    I have made two test images:

    • image-AdobeRGB.jpg: - a JPEG image file with an Adobe RGB (1998) embedded color profile
    • image-sRGB.jpg: - a JPEG image file with a sRGB IEC61966-2.1 embedded color profile

    For each image I have generated a PDF document using both Bridge and Photoshop. This results in 4 PDF files:

    • image-AdobeRGB-BRIDGE.pdf: - image-AdobeRGB.jpg has been used in the Output module of Bridge
    • image-AdobeRGB-PHOTOSHOP.pdf: - image-AdobeRGB.jpg has been used in Photoshop ("Save As": Photoshop PDF)
    • image-sRGB-BRIDGE.pdf: - image-sRGB.jpg has been used in the Output module of Bridge
    • image-sRGB-PHOTOSHOP.pdf: - image-sRGB.jpg has been used in Photoshop ("Save As": Photoshop PDF)

    Each of the 4 PDFs has been opened in three applications:

    • Bridge (10.0.3.138 x64)
    • Photoshop (21.1.1 20200312.r.121 2020/03/12: c839971b587 x64)
    • Adobe Acrobat Read DC (20.006.20042)

    The process is shown in the attached two diagrams (as JPEG image files):

    • diagram-AdobeRGB http://jjohanson-test.com/acrobat-readerdc/diagram-AdobeRGB.pdf
    • diagram-sRGB http://jjohanson-test.com/acrobat-readerdc/diagram-sRGB.pdf

    FINDINGS

    This has produced 12 sets of findings (4 PDFs times 3 apps).
    A summary:

    1) Previews in Bridge and Photoshops looks OK for all 4 PDFs.
    2) With two exceptions (see diagrams and *) Bridge and Photoshop indicates that the correct color profile is present.
    3) For all 4 PDFs Acrobat Read DC shows identical and wrong (oversaturated) colors.

    *) Bridge shows "Untagged" for the PDFs generated by Bridge. However, according to this:
    - https://community.adobe.com/t5/acrobat-reader/does-acrobat-reader-support-color-management-systems/m-p/11006133?page=1#M64420
    at least the the image in the Adobe RGB (1998) version of the PDF seems to have the correct profile.

    Speculation

    Since Acrobat Reader DC (ARDC) shows identical previews for all four PDFs (regardless of the image color profile used that also seems to be present in the PDF files), it seems reasonable to assume that ARDC takes the input profile into account (the profile(s) embedded in the PDFs). However, it seems that the output profile (in this case the profile generated while calibrating my Eizo wide gamut monitor) is not taken into account. This behavior mimics the behavior of some native Windows applications like the Edge browser and the Photos app (images with different embedded profiles are rendered identically, but with oversaturated colors on my monitor). It is interesting to note that both the Adobe RGB (1998) files and the sRGB IEC61966-2.1 files preview identically (to my eye) in both Acrobat Reader DC, the Edge browser (non-chromium) and the Windows Photos app. When using "standard" gamut monitors it will often be difficult to see that the colors actually are not correct.

    Test files for download

    All files can be downloaded here:

    • http://jjohanson-test.com/acrobat-readerdc/image-AdobeRGB.jpg
    • http://jjohanson-test.com/acrobat-readerdc/image-AdobeRGB-BRIDGE.pdf

    • http://jjohanson-test.com/acrobat-readerdc/image-AdobeRGB-PHOTOSHOP.pdf

    • http://jjohanson-test.com/acrobat-readerdc/image-sRGB.jpg

    • http://jjohanson-test.com/acrobat-readerdc/image-sRGB-BRIDGE.pdf

    • http://jjohanson-test.com/acrobat-readerdc/image-sRGB-PHOTOSHOP.pdf

    • http://jjohanson-test.com/acrobat-readerdc/diagram-AdobeRGB.pdf

    • http://jjohanson-test.com/acrobat-readerdc/diagram-sRGB.pdf

    My system details:
    - Adobe Acrobat Reader DC - 2020, Version 20.006.20042
    - Adobe Photoshop Version: 21.1.1 20200312.r.121 2020/03/12: c839971b587 x64
    - Bridge Version: Adobe Bridge 2020: 10.0.3.138 x64
    - Adobe Camera Raw Version: 12.2.0.386
    - Monitor: Eizo CG2730 (calibrated regularly with Xrite i1 Display)
    - Windows 10 Pro x64 version: 1909 - Os build 18363.752
    - Graphics driver: Driver version: 442.19 (GeForce GTX 1060 3GB)

    When viewing PDF documents containing images on my wide gamut monitor using Acrobat Read DC (Windows 10), images have oversaturated colors.
    The same PDFs looks OK when opened in Photoshop or previewed in Bridge.

    See also this thread:
    - https://community.adobe.com/t5/acrobat-reader/problem-with-color-management-wide-gamut-monitor/m-p/10982293

    I have done some systematic testing. There seems to be a color management problem/error in the (urrent Windows version of Acrobat Reader DC:

    Procedure

    I have made two test images:

    • image-AdobeRGB.jpg: - a JPEG image file with an Adobe RGB (1998) embedded color profile
    • image-sRGB.jpg: - a JPEG image file with a sRGB IEC61966-2.1 embedded color profile

    For each image… more

    •  

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13. THERE IS A BUG I WANTED TO REPORT

    i am using adobe acrobat reader DC 32 bit. in windows 7 pc.while using the higlter option if found out that after highlighting when we click on the highlighted sentence we are not unable to enlarge it.

    the enlargment sign comes on but it is not working.

    plz kindly look into it.

    yours truly.

    S N chirag.

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14. Download whole content on Cloud

    I am not able easily download my files made in Adobe Scan PDF app to my computer from web interface in a bunch. I am not obliged to download few files, as your system is not able download 600+ files even 100 files :(. This makes your Cloud application worthless.

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15. Acrobat Reader DC - latest update for Win 10 2004 locks up

    Execute most recent AR DC (32-bit), click on any of the recently opened PDF files from list, file opens and content displays, then AR DC locks up, requiring use of Task Manager to kill it.
    Error message shows in popup window:
    logAPI.startLogSession("OneAppIsReady"); https://rna-resource.acrobat.com/onboarding?showing=pdfOwnership&variant=3 @font-face {font-family: adobe-clean; src: local('Segoe UI');}@font-face {font-family: adobe-clean Semibold; src: local('Segoe UI Semibold');}@font-face {font-family: adobe-clean; font-weight: bold; src: local('Segoe UI');}

    1 vote

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    Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Sorry to hear about the issue you are facing.
    1) Have you applied a latest patch of Win10-2004 after which you are facing this issue ?

    2) Could you confirm me the current version of Acrobat Reader DC that you have ?

    3) Could you please do Help → Repair Installation and see if it fixes the issue ?

    Thanks
    Ayush Jain

16. AIP-encrypted PDF files may not open

    Hello.
    I installed the AIP plugin on Acrobat Reader DC(version: 2020.013.20066) and now I can view labeled PDFs.

    However, if you open the PDF file many times, it may not open properly.

    This is an excerpt from mip_sdk.miplog at that time.

    ------mip_sdk.miplog:start

    Info 2020-12-03 15:03:06.366 audit.cpp:380 MSRMSPIBroker (2476) "Audit-Enabled was set, isEnabled=
    " mip::Audit::SetIsAuditEnabled 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action applywatermarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action applywatermarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action applywatermarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action applywatermarking in ActionFactory." mip::PolicyRule::Create 6984
    Info 2020-12-03 15:03:06.366 httputils.cpp:92 MSRMSPIBroker (2476) "Authentication response time (seconds): 3.7e-06" mip::GetAuthToken 2204
    Info 2020-12-03 15:03:06.366 common/apiutils.h:194 MSRMSPIBroker (2476) "Start calling success callback for API: profileaddengineasync" mip::TryExecuteSuccessCallback::<lambda87de9fe8a64ab51005644b892b82d9c8>::operator () 3412
    Error 2020-12-03 15:03:06.366 policyenginemanagerimpl.cpp:494 MSRMSPIBroker (2476) "Failed to acquire policy Failed with: [NoAuthTokenError] Client application failed to provide authentication token for HTTP request" mip::PolicyEngineManagerImpl::AcquirePolicyInternal 2204
    Info 2020-12-03 15:03:06.366 policyengineimpl.cpp:85 MSRMSPIBroker (2476) "Starting API call: enginegetpolicyfile_id" mip::PolicyEngineImpl::GetPolicyFileId 2204

    ------mip_sdk.miplog:end

    Do you know what caused it?

    Best regard.

    Hello.
    I installed the AIP plugin on Acrobat Reader DC(version: 2020.013.20066) and now I can view labeled PDFs.

    However, if you open the PDF file many times, it may not open properly.

    This is an excerpt from mip_sdk.miplog at that time.

    ------mip_sdk.miplog:start

    Info 2020-12-03 15:03:06.366 audit.cpp:380 MSRMSPIBroker (2476) "Audit-Enabled was set, isEnabled=
    " mip::Audit::SetIsAuditEnabled 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory."… more

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17. [FEEDBACK] "send report" floater doesn't recognize W10 default Mail app

    when clicking "help" > "generate system report" > "send report", the dialog that opens is completely outdated and not usable.

    it doesn't recognize the default Mail app on Windows 10, it just prompts me to use a web service like yahoo or gmail.

    besides that, the WHOLE adobe reader program is outdated. i'm 1000% sure it has code that is more than 10 years old and it definitely needs to be rewritten from scratch.

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18. Allow for selective sync on libraries

    The request is to allow for selective sync on libraries because the creative cloud is taking up too much space and storage on my computer and a lot of my libraries do not need direct access at this time.

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19. Gray outlines around edges of transparent areas in embedded raster images

    This issue is best illustrated with an example.

    I generated a 5x5 png test image (test1.png) with transparent background and a 1 pixel wide green strip through the middle, embedded it into an svg (test1.svg), converted it to a pdf using inkscape (test1.pdf) and then viewed it in Acrobat Reader DC on windows 10, downloaded and installed today (2020-01-27). The result is shown in the attached image test1_acrobat_windows.png.

    Notice how the green band fades first to gray, then to white, instead of fading directly to white. The same pdf file rendered with PDF.js looks like one would expect, as seen in test1_out_pdfjs.png, which looks just like the svg file does.

    The gray border goes away if the original png has a white background instead of a transparent background. The corresponding files for this case are test2.png (raw image), test2.svg, test2.pdf and test2_acrobat_windows.png.

    This test case is of course a bit contrived, but this behavior has real-world consequences. For example, a pdf figure that includes a raster contour plot with lots of thin colored curves on transparent background, will appear desaturated, especially as one zooms out.

    My guess is that the transparent pixels have a black (but invisible) color, and that the interpolation formula uncritically interpolates R, G, B and A between #00ff00ff and #00000000, resulting in intermediates like #00800080, which when alpha composited with white gives #80c080, a slightly green shade of gray. To avoid this happening, I think one would need to alpha-composite before interpolation instead of after.

    Since I could only attach a single image to the post (even though it looked like I could upload multiple in the submission form), and the form crashed when I tried to upload a zip file containing them all, I have uploaded the zip file to the following address instead:
    http://ur.amaurea.net/acrobat_bug_report.zip

    This issue is best illustrated with an example.

    I generated a 5x5 png test image (test1.png) with transparent background and a 1 pixel wide green strip through the middle, embedded it into an svg (test1.svg), converted it to a pdf using inkscape (test1.pdf) and then viewed it in Acrobat Reader DC on windows 10, downloaded and installed today (2020-01-27). The result is shown in the attached image test1_acrobat_windows.png.

    Notice how the green band fades first to gray, then to white, instead of fading directly to white. The same pdf file rendered with PDF.js looks like one would expect, as seen… more

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20. Adobe Reader for Windows IE plugin not allowing ability to send Outlook email from open inbrowser PDF when using share button

    This is not an idea, it's a bug report. So when you try to use the "Share" button and "Send As attachment" via an open Adobe plugin PDF file in Internet Explorer, since the latest Office/Outlook update, Adobe is unable to open Outlook as the default mail client. It throws an error trying to open a new email. The next time I look at it I'll grab a screenshot of the error and attach it. It seems that the Adobe plugin for IE in particular does not work well with IE and the latest Outlook version right now.

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