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8 results found

  1. Fit to Page preference not working when open a pdf

    4 votes

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    4 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    Paramjeet Yadav commented  · 

    Hi,

    Really sorry for the issue you're facing. I want to mention that page layout settings are applied at 2 levels. One at pdf level and other at application level. Pdf level setting overrides application level setting. So if in your pdf file, page layout is set, then it will override default page layout setting of Acrobat.

    You can see page layout setting at pdf level by following following steps:
    1. Open pdf file.
    2. Right click on pdf file.
    3. Select "Document Properties".
    4. Select "Initial View" tab. Check value for "Page Layout".
    5. This setting will override application level setting.
    Note: If this value is set to 'deafult' then Application level setting (mentioned by Rachit) will be applied.

    Reiterating how to set Application level setting( mentioend in previous comemnt by Rachit):
    Preferences(Ctrl/Command + K) → Page Display → Select Page Layout

    If your pdf level Page Layout setting is set to 'default' and even then your application level settings are not applied, then could you please share video of issue along with pdf file, so that we can triage it? You can send these to me at payadav@adobe.com

    Thanks & Regards,
    Paramjeet Yadav

  2. Missing mouse pointer on external display ACROBAT DC

    10 votes

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    8 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    Paramjeet Yadav commented  · 

    Hi,

    Thanks for reporting the issue! Could you please share video of the issue with us along with display settings? This would help us to reproduce and triage this issue at our end. You can mail me at payadav@adobe.com

    Thanks
    Paramjeet Yadav
    Acrobat Team

  3. javascript window expired

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Under review  ·  Pratyush Dhoundiyal responded

    Hi Rai,

    I suppose you are facing this with a particular set of PDF’s. Can you please provide one such PDF. Also please provide the version of Acrobat you are using.

    Thanks

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    Paramjeet Yadav commented  · 

    Hi,

    Are you facing this issue for all files or some specific pdf files? If you're facing this issue with some specific pdf files, then please share one such pdf file with me at payadav@adobe.com.
    Also please share the version for Acrobat.
    Steps to know version of Acrobat:
    Go to Help -> About Adobe Acrobat Pro DC. A window would pop up containing version number. You may send us snapshot of the pop up window.

    Thanks,
    Paramjeet Yadav
    Acrobat Team

  4. Problems with Icon Rendering on Folder-Level Javascripts in Acrobat DC

    2 votes

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    4 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    Paramjeet Yadav commented  · 

    Hi,

    Really sorry for the issue you’re facing. Could you please share sample folder-level javascript for which you’re facing this issue? This would help us in reproducing and investigating this issue.

    Thanks,
    Paramjeet Yadav

  5. Constant crashes since updating to MAC OS 10.13

    10 votes

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    20 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    Paramjeet Yadav commented  · 

    Hi Joe Torkildson,

    Have you tried updating Acrobat to latest version? You can update to latest version from menu Help > Check for updates.

    Please tell the version of Acrobat you're using. Go to Acrobat Pro DC > About Adobe Acrobat Pro DC > A window would pop up. You can see version number in this windows. Please share version number with us.

    Thanks,
    Paramjeet Yadav
    Acrobat Team

  6. Cannot fix resolution problem because the Apply button isn't visible, due to resolution problem

    6 votes

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    1 comment  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    Paramjeet Yadav commented  · 

    Hi,

    Could you please try reducing scaling factor of your OS to Recommended/Default level?
    Please follow following steps:

    1. Change scaling factor of OS.Right click on desktop > Display Settings > 'Change the size of text, apps, and other items:' > Set this value to Recommed Value. > Close.
    2. Close Acrobat.
    3. Sign out of Windows and sign in again.
    4. Launch Acrobat.

    Thanks,
    Paramjeet Yadav
    Acrobat Team

  7. UI Scaling on Surface Pro needs attention

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    Paramjeet Yadav commented  · 

    Hi,

    Could you please tell the version number of Acrobat?
    Go to Help -> About Adobe Acrobat Reader DC. A window would pop up containing version number

    Meanwhile you could try following:
    a. Relaunch the dialog box?
    b. Also you may try reducing scaling factor of OS. Right click on desktop > Display settings > "Change the size of text, apps and other items" > Reduce scaling value.

    Please tell if this resolves your issue.

    Thanks,
    Paramjeet Yadav
    Acrobat Team

  8. "acrobat scaling between multiple screens"

    2 votes

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Paramjeet Yadav commented  · 

    'Different DPI scaling settings for different monitors' / 'dynamic DPI scaling' is supported on Win 8.1 onwards.
    In Win 7 you cannot apply different scaling settings for different monitors. Also you'll need to sign out and sign in to apply new scaling settings.