Running macOS Mojave 10.14.4 and Acrobat DC constantly crashes. It will not launch and stay open.

Ayush Jain, I can confirm I am still having issues with contact freezing and crashing. This is extremely frustrating as I am a heavy acrobat user. This has been going on for MONTHS! My acrobat is up to date and I have tried all the suggested fixes and nothing works. Please, by all that is holy, get this fixed.

after updating to 10.13.3 Acrobat stopped to open. I deleted it and after downloading and trying to install lthe Acrobat again - This is the message when I try to install

"Found a higher version Adobe Acrobat Reader in the installation location. Installation will terminate."

This is the message when I try to install

Found a higher version Adobe Acrobat Reader in the installation location. Installation will terminate.

same issue. deleted and now can't find place to download. Tried from then got message that newer version available

Since upgrading to MacOS 10.13 Adobe Acrobat crashes as soon as it is launched. I have the current 10.13.2 update. I have repeatedly uninstalled and reinstalled Acrobat via the Creative Cloud interface. I have also uninstalled and reinstalled CC based on instructions on your creative.adobe.com website. Nothing resolves the problem; the program still crashes on starting, either from the CC interface of from the Adobe icon. I can send crash data and a MacOS system report upon request.

Hi ewhitney@efwhitney.com,

Could you please tell me the exact version of Adobe Acrobat DC that you are using. you can check it from About Adobe Acrobat DC menu.

However when Acrobat crashes for you, when the crash dialog appears , click on the report and copy all the Crash report and please send it to me at ajain@adobe.com

We'll analyse the same and will assist you further.,

thanks
Ayush

Same issues for me constantly. No fix yet. My PRO DC is up to date to.

Hi,

Can you please check for Updates and install the latest Acrobat patches on your mac machines and check if that solves the issue for you.

If that doesnt can you please tell me the version of Acrobat that you are using ?

Thanks
Ayush Jain

I am using Build 18.9.20044.251705. I am running on a MacBook Pro, Retina, 15-inch, Mid-2015 running High Sierra Version 10.13.1. I am running under a Creative Cloud subscription, and have uninstalled, reinstalled, and made sure I was running the most recent version, the one listed above. None of this has had any influence on my problem.

i have all the same issues

Since upgrading my iMac to MAC OS 10.13 Adobe Acrobat DC has become horribly unstable. It crashes constantly, but inconsistently. Sometimes it crashes when it's just open and sitting in the background. Sometimes it crashes when I'm attempting to open a PDF. It crashes regularly when I'm attempting to edit a PDF into a form. I don't get any on screen feedback except the dialog boxes asking if I want to report the "unexpected quit" to Apple, and then Adobe. I have completely uninstalled and reinstalled Acrobat DC. Any suggestions on how to fix this would be greatly appreciated.

Hi Joe Torkildson,

Have you tried updating Acrobat to latest version? You can update to latest version from menu Help > Check for updates.

Please tell the version of Acrobat you're using. Go to Acrobat Pro DC > About Adobe Acrobat Pro DC > A window would pop up. You can see version number in this windows. Please share version number with us.

Thanks,
Paramjeet Yadav
Acrobat Team

It continues.

I tried to post the problem report, but it is too long.

I am dead in the water when it comes to creating forms.

Perhaps I should simply discontinue my subscription, and you can kiss your $29.99/month goodbye!

This issue slows my work down hourly. I have to force quit a dozen plus!! times a day!!

Mine crashes intermittently as well, but particularly when I am trying to create or edit a form. I am happy to provide you the crash report if you think it would help.

I have been in contact with Pratyush and am trying to provide information to sole this. I did try a process refered to regarding a similar crash bug. I uninstalled Creative Cloud and re-installed. That significantly reduced the number and frequency of the crashes, but has not resolved the issue completely.

Hi,

Apologies for the issues that you are facing here.
We've reported this to our engineering team and we'll get back with a fix for this in our coming updates.

Please let me know for any other concerns here.

Thanks
Ayush Jain

Hopefully a fix is in the works!! i gave up with tech support.

Thanks for Reporting. We are actively looking into it.

Mine does the same on MAC OS 10.12.6. with iPad, Macbook Pro, & iMac Just started the past 2 months first on a single file type, then inconsistently with any file at random. Happens every use. Tech service laborious and ultimately blamed it on Apple. Apple checked it out and found no problem. With this being on all my computers and with more than one version of the operating system.......well. Acrobat DC has been quirky from the get go. Know any reasonable alternatives?