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javascript window expired

I can't open PDFs, I tried everything from disabling javascript, turning protected mode off, to formatting my laptop. It always pops out with a javascript window expired. I've attached a photo below. If I disable javascript I am able to open the file but there is no content, if it is enabled then once I open the file it the pop up appears and when I click ok it closes the file.

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rai etrama shared this idea  ·   ·  Report…  ·  Admin →
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Under review  ·  Pratyush Dhoundiyal responded  · 

Hi Rai,

I suppose you are facing this with a particular set of PDF’s. Can you please provide one such PDF. Also please provide the version of Acrobat you are using.

Thanks

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  • Paramjeet Yadav commented  ·   ·  Report

    Hi,

    Are you facing this issue for all files or some specific pdf files? If you're facing this issue with some specific pdf files, then please share one such pdf file with me at payadav@adobe.com.
    Also please share the version for Acrobat.
    Steps to know version of Acrobat:
    Go to Help -> About Adobe Acrobat Pro DC. A window would pop up containing version number. You may send us snapshot of the pop up window.

    Thanks,
    Paramjeet Yadav
    Acrobat Team