Missing mouse pointer on external display ACROBAT DC
mouse pointer missing when using external Samsung display.
cursor shows up on resolution 1920-1080 and 3840-2160.
on all other resolutions cursor disappears when acrobat is opened.
works fine on normal mac display.
it works on all resolutions when we change the system preference in MAC and increase the cursor size.
MAC OS HIGH SIERRA 10.13.4
Anttoni
shared this idea
Hi,
Since we haven’t heard back from multiple users on this, We are closing this thread.
We’ll revisit if we hear back again on this
Thanks
Ayush Jain
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Bess Jackson
commented
A few years late to this.... but did anyone get a solution to this problem? I am encountering it right now. Very frustrating!
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Lee
commented
Did this ever get fixed?
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D.Kn
commented
Same problem with ASUS 4K display
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Sylvie
commented
Me too! Driving me bonkers.
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Anonymous
commented
I have the same problem while using an LG display.
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Norah
commented
Wow, I'm having the same problem! I'm LG display as well! I didn't realise it was my display until I read this. But I just confirmed it only happens on my big monitor. And this is annoying the **** out of me. Please fix it!
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Paramjeet Yadav
commented
Hi,
Thanks for reporting the issue! Could you please share video of the issue with us along with display settings? This would help us to reproduce and triage this issue at our end. You can mail me at payadav@adobe.com
Thanks
Paramjeet Yadav
Acrobat Team -
Robert
commented
I am having the same exact problem since update to 10.13.4 - I use an LG display