Settings and activity
7 results found
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1 vote
An error occurred while saving the comment -
7 votes
An error occurred while saving the comment Hi,
The engineering teams are aware of the issue and further investigating the root cause. We will share an update on this issue soon.
Appreciate your patience.
Regards,
Vinod -
3 votes
AdminVinod Dobhal (Software Engineer, Adobe) shared this idea ·
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3 votes
An error occurred while saving the comment Hi Katrina, were you able to open any PDF in the device? If no, could you try uninstalling and re-installing the application again? If it still persists then do let us know and we will get some logs from the machine.
Thanks,
Vinod -
5 votes
An error occurred while saving the comment Could you pls. provide the build number and the PDF showing the issue?
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1 vote
An error occurred while saving the comment Hi,
We are investigating a similar issue at our end and have added this particular case also along with it.
Will try to get a resolution on this very soon.Thanks,
Vinod -
9 votes
An error occurred while saving the comment Hi,
Would like a confirmation on the following. When you say "Acrobat has not been opened yet"Do you mean the first launch after installation
or
Do you mean the first launch after a machine restart?Thanks,
Vinod
Hi,
We are extremely sorry for the inconvenience caused due to the issue. We are not able to reproduce the issue in-house but, have found a potential fix for the problem. We will be releasing out a patch very soon that should fix the issue.
Thanks,
Vinod