AdminVinod Dobhal (Software Engineer, Adobe)

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  1. 1 vote
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    1 comment  ·  Acrobat for Windows and Mac » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    AdminVinod Dobhal (Software Engineer, Adobe) commented  · 

    Hi Rene,

    Could you pls. let us know the OS and application version? Also pls. provide us with the logs during the not responding state. The steps to collect the logs can be found at: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

    Thanks,
    Vinod

  2. 5 votes
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    Started  ·  2 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
    AdminVinod Dobhal (Software Engineer, Adobe) commented  · 

    Hi,

    The engineering teams are aware of the issue and further investigating the root cause. We will share an update on this issue soon.

    Appreciate your patience.

    Regards,
    Vinod

  3. 2 votes
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    0 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminVinod Dobhal (Software Engineer, Adobe) shared this idea  · 
  4. 2 votes
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    AdminVinod Dobhal (Software Engineer, Adobe) commented  · 

    Hi Katrina, were you able to open any PDF in the device? If no, could you try uninstalling and re-installing the application again? If it still persists then do let us know and we will get some logs from the machine.

    Thanks,
    Vinod

  5. 2 votes
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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
    AdminVinod Dobhal (Software Engineer, Adobe) commented  · 

    Could you pls. provide the build number and the PDF showing the issue?

  6. 1 vote
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    Started  ·  2 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
    AdminVinod Dobhal (Software Engineer, Adobe) commented  · 

    Hi,

    We are investigating a similar issue at our end and have added this particular case also along with it.
    Will try to get a resolution on this very soon.

    Thanks,
    Vinod

  7. 6 votes
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    AdminVinod Dobhal (Software Engineer, Adobe) commented  · 

    Hi,
    Would like a confirmation on the following. When you say "Acrobat has not been opened yet"

    Do you mean the first launch after installation
    or
    Do you mean the first launch after a machine restart?

    Thanks,
    Vinod

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