Settings and activity
12 results found
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1 vote
An error occurred while saving the comment -
4 votes
An error occurred while saving the comment Hi,
We tried to reproduce this on our systems and were not able to reproduce this at our end.
Could you please let us know the version of the application that you have? You can check that from Help > Aboout Adobe Acrobat Pro (for Windows) or Acrobat > About Adobe Acrobat Pro (For Mac) ?
Also, it would be great if you can provide the OS details and the sample pdf (if possible) or the font that gets corrupted.
Thanks,
Vinod -
1 vote
An error occurred while saving the comment Hi, we tried this on our system with Japanese OS and latest version of Japanese Acrobat. The issue is not reproducible on our machines. Could you please share some details, like OS lang / version and the version of Acrobat installed on your system. Also, it would be great if you can share a recording of the issue.
Thanks
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2 votes
An error occurred while saving the comment Hi - thank you for bring this to our attention and apologies for the inconvenience. This issue has been fixed in the latest released version: 23.003.20284.
Kindly update to this version via Help -> Check for updates and let us know if you still face this issue. thanks. -
2 votes
An error occurred while saving the comment Hi - thank you for bring this to our attention and apologies for the inconvenience. This issue has been fixed in the latest released version: 23.003.20284.
Kindly update to this version via Help -> Check for updates and let us know if you still face this issue. thanks. -
1 vote
An error occurred while saving the comment Hi,
We are extremely sorry for the inconvenience caused due to the issue. We are not able to reproduce the issue in-house but, have found a potential fix for the problem. We will be releasing out a patch very soon that should fix the issue.
Thanks,
Vinod -
8 votes
An error occurred while saving the comment Hi,
The engineering teams are aware of the issue and further investigating the root cause. We will share an update on this issue soon.
Appreciate your patience.
Regards,
Vinod -
3 votes
AdminVinod Dobhal
(Software Engineer, Adobe)
shared this idea
·
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3 votes
An error occurred while saving the comment Hi Katrina, were you able to open any PDF in the device? If no, could you try uninstalling and re-installing the application again? If it still persists then do let us know and we will get some logs from the machine.
Thanks,
Vinod -
8 votes
An error occurred while saving the comment Could you pls. provide the build number and the PDF showing the issue?
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1 vote
An error occurred while saving the comment Hi,
We are investigating a similar issue at our end and have added this particular case also along with it.
Will try to get a resolution on this very soon.Thanks,
Vinod -
17 votes
An error occurred while saving the comment Hi,
Would like a confirmation on the following. When you say "Acrobat has not been opened yet"Do you mean the first launch after installation
or
Do you mean the first launch after a machine restart?Thanks,
Vinod
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Hi Ron,
Thanks for reporting the issue. Could you please help provide some logs so that we could investigate the issue at our end? Please follow the below instructions to get the logs:
1. Open Adobe Acrobat. Click on the hamburger menu (three horizontal lines in the top-left corner) and navigate to Help > Troubleshoot Acrobat.
2. Run Adobe Acrobat Diagnostics. If prompted, click Yes to allow the tool to run. Select Advanced logs, then choose the following options:
a. Acrobat process monitor (tracks running Acrobat processes).
b. System apps information (collects details about the installed Acrobat version).
3. Click Start diagnostics.
4. Close Acrobat (without closing the Acrobat Diagnostics window)
5. Relaunch Acrobat and reproduce the issue that you’re experiencing.
6. Stop Diagnostics and Provide a brief description.
7. Click Share logs to upload them to Adobe’s cloud storage.
8. Copy the log ID and provide it for further investigation.
If the troubleshoot option is not visible. Follow the below steps:
1. Open Adobe Acrobat.
2. Click on the hamburger menu (three horizontal lines) in the top-left corner and select Preferences.
3. In the Preferences window, select the General category.
4. Under the "Messages from/to Adobe" section, check the box labeled Enable troubleshooting.
5. Click OK to save the changes.