Hi,

With our latest release, the issue reported by you has been addressed.
If your product has not already been updated, to get the latest product update, click on the menu Help --> Check for updates in the product.
For more information about the release, please refer to the Release Notes and the New Feature Summary web links.
Hope this helps in addressing the reported issue. We look forward to the continued feedback

Thanks,
Gaurav Maheshwari

We would like you to test the following steps.

1. Please ensure that Acrobat/Reader is closed.
2. Goto the computer registry, and navigate to Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\IPM
3. The registry “b4304509” should be set to 0. You can double click to change, and set it to "0".

4. Now, navigate to below-mentioned paths, and create a new registry- See attached screenshot.

Path (Reader): HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Acrobat Reader\DC\FeatureState (Create the FeatureState key if not present)

Path (Acrobat): HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\DC\FeatureState (Create the FeatureState key if not present)

Key name: 4304509
Type: REG_DWORD
Value: 0

5. Open the PDFs, and let us know if the issue goes away.

Thank you for your patience.
-Bhavna

Hello @radzmar

We are trying our best to reproduce the issue at our end. And we will need more information from your end, to help us investigate further.

Please try the following steps and share with us through  https://documentcloud.adobe.com/link/send/ -  

1. Create a dump from "Task Manager" when you see the “no error” prompt.

2. We see that deleting the registry at the path HKEY_CURRENT_USER\SOFTWARE\Adobe folder, is working. Please share the registry hive. You can right-click on it and select “Export”.

Thank you for your patience.

-Bhavna

Sorry about the issue which you are facing. If possible, please share a sample file to help us reproduce this issue at our end and help in investigation. Thanks for your help.