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  1. More license options.

    3 votes

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Gary,

    Thanks for writing to us. I can understand your concern but currently there is not option to increase the number of machines you can activate with a single subscription ID.

    Regards
    Ravi

  2. May/June 2018 - Adobe Pro DC download link - NOT GOOD

    3 votes

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Sherri,

    Could you please share the download link location from where you downloaded the Acrobat.

  3. Adobe Portal feature request

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for posting your suggestions. We have taken a note of it and will try to improve on these lines.

    Regards
    Ravinder

  4. "This feature is not included in your current Acrobat license" message even though my license is Pro

    3 votes

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    Resolved  ·  4 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Martha,

    Please try restarting your machine.

    Regards
    Ravi

  5. Stop spamming me with stupid ads for upsell. This is the kind of **** that makes people uninstall your service

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for posting your issues. Could you please let us know which product you are using (Acrobat or Reader) and in which workflow you are getting the upsell. Please share the screen shot of the upsell shown to you.

  6. Problem activating.

    2 votes

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    2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Need Info  ·  AdminTariq Ahmad Dar (Community Manager, Adobe) responded

    Hi Kevin,

    I checked your subscription status and it seems normal at our end. And I see you have two machines activate with this Adobe ID. Would you let us know the current status at your end?

    Thanks,
    Tariq

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    AdminRavi (Admin, Adobe) commented  · 

    Have you purchased Acrobat Subscription? If yes then you won't get a key and signing in with your Adobe ID on which you have purchased subscription should activate the product and no key is required.

  7. Administrative reporting on Acrobat Cloud

    6 votes

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    Under review  ·  2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Thanks for reporting this issue. We are looking into this.

    Regards
    Ravi

  8. French version vs english

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi
    You can try installing the French locale for Acrobat.
    Go to Add/Remove programs in control panel
    Select Acrobat DC and click modify
    Select the French language to install
    After successful installation launch Acrobat and select app language as French in preferences.

    Regards
    Ravi

  9. Adobe should credit and keep track of my licenses.

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    You have purchased two perpetual serial keys and one subscription that means you have two serial keys and one Adobe id having Acrobat subscription.

    Download Acrobat (serialized version ) from https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html install it and put in the serial key you have when prompted. After successful installation. Acrobat will ask for registration on launch, register with an Adobe id not having Acrobat subscription, if you use your Adobe id having Acrobat subscription in this case then Acrobat will run on subscription license only and not on perpetual.

    For Subscription download Acrobat DC from https://helpx.adobe.com/acrobat/kb/download-install-acrobat-subscription.html and sign in with your id having Acrobat entitlement.

    Regards
    Ravi

  10. Trial Expired

    3 votes

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    3 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Georgia,

    Could you please confirm if you have Acrobat serial key or Acrobat DC subscription? If you are running Acrobat only on trial then this is the expected behavior after trial expiry.

    Regards

  11. error using acrobat during free trial

    4 votes

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    3 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Under review  ·  AdminKaran Malik (Admin, Adobe) responded

    Hi,

    Thanks for bringing this to our notice. We have forwarded this to relevant team to look into and if any further information required, we will get back.

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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Have you used Acrobat DC trial on this machine earlier ? You can't get free trial if you have used it in the past on the same machine.

  12. Invitation

    3 votes

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for reporting the issue. As per current design there is no provision to copy the invitation mail to anyone else other than intended user. We can surely revisit this approach if we here more requests.

    Thanks

  13. 00 days left for trial for AdobeAcrobatProDC I admitted to today?

    2 votes

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    2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Have you tried Acrobat DC trial in past on the same machine or this is the first time installation on the machine?

  14. Be able to customize the Cloud Admin Console.

    5 votes

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    Under review  ·  3 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Thanks for your suggestions. we will look into this request.

  15. Problem: cannot check the box in pop-up when trying to sign in for Adobe Acrobat Pro DC any ideas???

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Could you please share the error screen where your are not able to proceed further.
    Also have you tried restarting your system once?

  16. I just purchased CS6 Design & Web Premium but Acrobat Pro fails to install

    3 votes

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Could you please try downloading installing Acrobat X pro from link https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

    Please also share the error summary to help debug the issue

  17. Daily vanishing of Adobe applications Manager

    2 votes

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    2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Sudhir,

    Do you have an Acrobat DC subscription or a serial key?

    I would recommend you to uninstall Acrobat DC from your machine and download and install Acrobat DC from this location. https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

    After install you have to register the product once by signing in with your Adobe ID when prompted
    on launch.

  18. bought Adobe Acrobat Pro DC but still saying trial

    9 votes

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    Under review  ·  6 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Please sign out from Acrobat and sign back in with your Adobe ID.

  19. New bug wont let me edit documents, ends up being best feature so far!!

    6 votes

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    My sincere apologies that Acrobat DC is not working for you. Could you please clarify your exact workflow and the issue you are facing. For debugging we would require log files from your machine. it would be helpful if you could share the below files via any file server like Acrobat.com/dropbox

    amt3.log
    pdapp.log
    oobelib.log

    Logs location
    Win: "%temp%" folder
    Mac: ~/Library/Logs

    Regards
    Ravi

  20. pdf trial did not activate - already pre-existing annual purchaser

    2 votes

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Please share your Adobe ID on which you have purchased subscription and trying to sign in Adobe.

    Regards
    Ravi

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