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Feature request / Bug report

Acrobat for Windows and Mac: Installation and Licensing

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JUMP TO ANOTHER FORUM

(thinking…)

Adobe should credit and keep track of my licenses.

I have purchased two perpetual and one subscription to the latest Adobe Acrobat Pro DC. But Adobe acts as if I only have a single license,

When I go to my next computer, Adobe i forms me that I must unload the software from another computer to use the current one, even though I installed a separately purchased software on both computers.

Please credit me with having purchased what I paid for, instead to treating me as if I only have a single license.

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  • AdminRavi (Admin, Adobe) commented  ·   ·  Report

    Hi,

    You have purchased two perpetual serial keys and one subscription that means you have two serial keys and one Adobe id having Acrobat subscription.

    Download Acrobat (serialized version ) from https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html install it and put in the serial key you have when prompted. After successful installation. Acrobat will ask for registration on launch, register with an Adobe id not having Acrobat subscription, if you use your Adobe id having Acrobat subscription in this case then Acrobat will run on subscription license only and not on perpetual.

    For Subscription download Acrobat DC from https://helpx.adobe.com/acrobat/kb/download-install-acrobat-subscription.html and sign in with your id having Acrobat entitlement.

    Regards
    Ravi