Adminahusain (Software Engineer, Adobe)

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  1. 1 vote
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    Adminahusain (Software Engineer, Adobe) commented  · 

    Hi,

    You can download latest Acrobat Reader from the following link:
    https://ardownload2.adobe.com/pub/adobe/reader/win/AcrobatDC/1902120049/AcroRdrDC1902120049_en_US.exe

    After extraction is complete, you can change install location by clicking "Change Destination Folder" button in the installer screen.

  2. 1 vote
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    Adminahusain (Software Engineer, Adobe) commented  · 

    Hi,

    Could you please launch Acrobat installer exe with /debug commandline and share the log file.

    1) Open cmd
    2) Trigger installer exe with / debug switch : "acrobatproDC_xxxxxxx.exe /debug"
    3) A host.developer.log file will be created in the same directory as the installer exe
    4) Share the host.developer.log file with us.

    Thanks

  3. 5 votes
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    Adminahusain (Software Engineer, Adobe) commented  · 

    Can you please let us know the exact problem you are facing.

  4. 1 vote
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    Adminahusain (Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reporting the issue. In order to investigate the issue further can you pls. provide us with some logs from your system.

    Following are the steps to generate the procmon logs:

    1) Download Procmon from https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
    2) Launch procmon.exe.
    3) Set the filter to Acrobat.exe and AcroRd32.exe
    Goto Filter -> Filter,
    Select Process Name -> is -> Acrobat.exe and click Add
    Select Process Name -> is -> AcroRd32.exe and click Add
    https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3A65d9c84e-58a1-442b-a4ed-29bf56d62e6a

    3) Try opening the pdf

    4) Goto procmon and click File -> save and send the saved pml file.

    These logs will help us a lot in investigating the issue.

    Thanks

  5. 1 vote
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    Adminahusain (Software Engineer, Adobe) commented  · 

    Sorry fro the late response.
    Latest version for Acrobat is now 19.010.20099, can you please let us know if the issue still exists in the latest version.

  6. 1 vote
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    Adminahusain (Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reporting the issue. In order to investigate the issue further can you pls. provide us with some logs from your system.

    Following are the steps to generate the procmon logs:

    1) Download Procmon from https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
    2) Launch procmon.exe.
    3) Set the filter to Acrobat.exe and AcroRd32.exe
    Goto Filter -> Filter,
    Select Process Name -> is -> Acrobat.exe and click Add
    Select Process Name -> is -> AcroRd32.exe and click Add
    https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3A65d9c84e-58a1-442b-a4ed-29bf56d62e6a

    3) Now launch acrobat and wait for it to become responsive again.

    4) Goto procmon and click File -> save and send the saved pml file.

    These logs will help us a lot in investigating the issue.

    Thanks

  7. 2 votes
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    Adminahusain (Software Engineer, Adobe) commented  · 

    Hi,

    Please let me know the following information to help resolve the issue:
    1) Product you are using (Adobe Acrobat or Acrobat Reader)
    2) Exact version of the product (from Help -> About)
    3) OS/platform (Win or MAC)

    Thanks

  8. 1 vote
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    Adminahusain (Software Engineer, Adobe) commented  · 

    Hi,

    Could you please restart your computer and set the following registry key:

    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer\]
    "Logging"="voicewarmupx"

    Try updating the product again, if the installation fails again, share the MSIXXXXXX.log (eg MSI796f5.LOG) file from %temp% location.

    Thanks

  9. 1 vote
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    Adminahusain (Software Engineer, Adobe) commented  · 

    Could you please let us know the exact problem you are facing.

  10. 3 votes
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    Need Info  ·  3 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Adminahusain (Software Engineer, Adobe) commented  · 

    Could you please let me know the exact version of Acrobat/Reader you are using.

    Go to Help -> About Adobe Acrobat Pro DC,
    to get the version.

  11. 4 votes
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    Adminahusain (Software Engineer, Adobe) commented  · 

    We have logged a bug at our end and will investigate it further.
    In the meantime there is a workaround for your problem:

    • Delete Adobe Acrobat icon from the Start Menu, the desktop and from the taskbar.
    • Go to C: > ProgramData > Microsoft > Windows > Start Menu > Programs and you'll find the " Adobe Acrobat DC " with the wrong icon. The that looks like a shortcut. Delete it and close the window.
    • Go to C: > Program Files (x86) > Adobe > Acrobat DC > Acrobat and find Acrobat.exe
    • Right click on Acrobat.exe > Send to > Desktop
    • Right click again on Acrobat.exe > Pin to Start Menu... and close the window
    • Right click on Acrobat.exe - shortcut (that you just created on your desktop) > Copy
    • Go back to: C: > ProgramData > Microsoft > Windows > Start Menu > Programs... and Paste the shortcut here (you need administrator privileges for that)
    • Rename this shortcut from "Acrobat.exe - shortcut" to "Adobe Acrobat DC" and close the window
    • Again pin the icon on the taskbar.

    Please let me know if it worked.

  12. 3 votes
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    Adminahusain (Software Engineer, Adobe) commented  · 

    Sorry for the inconvenience caused to you. Kindly share with us specific details of the issue you are facing.

  13. 5 votes
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    Adminahusain (Software Engineer, Adobe) commented  · 

    Sorry for the inconvenience, could you please share specific steps that causes the issue.
    Also please share the exact version of Acrobat you are using, you can get the version by going to Help --> About Adobe Acrobat.

  14. 6 votes
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    Adminahusain (Software Engineer, Adobe) commented  · 

    Sorry for the inconvenience, could you please share specific steps that causes the issue.

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