Settings and activity
25 results found
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2 votes
An error occurred while saving the comment -
1 vote
An error occurred while saving the comment 
Adminahusain
(Software Engineer, Adobe)
commented
Hi,
Can you please try and clean the earlier installation using the AcroCleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) and then install again.Also please share the screenshot of the error you are facing.
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1 vote
An error occurred while saving the comment Adminahusain
(Software Engineer, Adobe)
commented
Hi,
Sorry for the issue you are facing, in order to find the root cause can you please let us know the OS on which this issue occurred (Windows/MAC and version) and the version of Acrobat you are using (Help --> About Adobe Acrobat DC) -
3 votes
An error occurred while saving the comment Adminahusain
(Software Engineer, Adobe)
commented
Hi,
You can download latest Acrobat Reader from the following link:
https://ardownload2.adobe.com/pub/adobe/reader/win/AcrobatDC/1902120049/AcroRdrDC1902120049_en_US.exeAfter extraction is complete, you can change install location by clicking "Change Destination Folder" button in the installer screen.
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1 vote
An error occurred while saving the comment Adminahusain
(Software Engineer, Adobe)
commented
Hi,
Could you please launch Acrobat installer exe with /debug commandline and share the log file.
1) Open cmd
2) Trigger installer exe with / debug switch : "acrobatproDC_xxxxxxx.exe /debug"
3) A host.developer.log file will be created in the same directory as the installer exe
4) Share the host.developer.log file with us.Thanks
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9 votes
An error occurred while saving the comment Adminahusain
(Software Engineer, Adobe)
commented
Can you please let us know the exact problem you are facing.
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2 votes
An error occurred while saving the comment Adminahusain
(Software Engineer, Adobe)
commented
Hi,
Thanks for reporting the issue. In order to investigate the issue further can you pls. provide us with some logs from your system.
Following are the steps to generate the procmon logs:
1) Download Procmon from https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
2) Launch procmon.exe.
3) Set the filter to Acrobat.exe and AcroRd32.exe
Goto Filter -> Filter,
Select Process Name -> is -> Acrobat.exe and click Add
Select Process Name -> is -> AcroRd32.exe and click Add
https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3A65d9c84e-58a1-442b-a4ed-29bf56d62e6a3) Try opening the pdf
4) Goto procmon and click File -> save and send the saved pml file.
These logs will help us a lot in investigating the issue.
Thanks
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2 votes
An error occurred while saving the comment Adminahusain
(Software Engineer, Adobe)
commented
Sorry fro the late response.
Latest version for Acrobat is now 19.010.20099, can you please let us know if the issue still exists in the latest version. -
3 votes
An error occurred while saving the comment Adminahusain
(Software Engineer, Adobe)
commented
Hi,
Thanks for reporting the issue. In order to investigate the issue further can you pls. provide us with some logs from your system.
Following are the steps to generate the procmon logs:
1) Download Procmon from https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
2) Launch procmon.exe.
3) Set the filter to Acrobat.exe and AcroRd32.exe
Goto Filter -> Filter,
Select Process Name -> is -> Acrobat.exe and click Add
Select Process Name -> is -> AcroRd32.exe and click Add
https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3A65d9c84e-58a1-442b-a4ed-29bf56d62e6a3) Now launch acrobat and wait for it to become responsive again.
4) Goto procmon and click File -> save and send the saved pml file.
These logs will help us a lot in investigating the issue.
Thanks
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1 vote
An error occurred while saving the comment Adminahusain
(Software Engineer, Adobe)
commented
There is already and option via registry to notify when updates are available without installing/downloading them.
You can set mode to:
4: Notify the user downloads are available but do not download them. -
2 votes
An error occurred while saving the comment Adminahusain
(Software Engineer, Adobe)
commented
Hi,
Please let me know the following information to help resolve the issue:
1) Product you are using (Adobe Acrobat or Acrobat Reader)
2) Exact version of the product (from Help -> About)
3) OS/platform (Win or MAC)Thanks
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1 vote
An error occurred while saving the comment Adminahusain
(Software Engineer, Adobe)
commented
Hi,
Could you please restart your computer and set the following registry key:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer\]
"Logging"="voicewarmupx"Try updating the product again, if the installation fails again, share the MSIXXXXXX.log (eg MSI796f5.LOG) file from %temp% location.
Thanks
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1 vote
An error occurred while saving the comment Adminahusain
(Software Engineer, Adobe)
commented
Could you please let us know the exact problem you are facing.
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4 votes
An error occurred while saving the comment Adminahusain
(Software Engineer, Adobe)
commented
Could you please let me know the exact version of Acrobat/Reader you are using.
Go to Help -> About Adobe Acrobat Pro DC,
to get the version. -
2 votes
Marking this issue as resolved as there is no response from the user.
An error occurred while saving the comment Adminahusain
(Software Engineer, Adobe)
commented
Apologies for your inconvenience. Can you please provide the exact version of Acrobat you are using.
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5 votes
An error occurred while saving the comment Adminahusain
(Software Engineer, Adobe)
commented
We have logged a bug at our end and will investigate it further.
In the meantime there is a workaround for your problem:• Delete Adobe Acrobat icon from the Start Menu, the desktop and from the taskbar.
• Go to C: > ProgramData > Microsoft > Windows > Start Menu > Programs and you'll find the " Adobe Acrobat DC " with the wrong icon. The that looks like a shortcut. Delete it and close the window.
• Go to C: > Program Files (x86) > Adobe > Acrobat DC > Acrobat and find Acrobat.exe
• Right click on Acrobat.exe > Send to > Desktop
• Right click again on Acrobat.exe > Pin to Start Menu... and close the window
• Right click on Acrobat.exe - shortcut (that you just created on your desktop) > Copy
• Go back to: C: > ProgramData > Microsoft > Windows > Start Menu > Programs... and Paste the shortcut here (you need administrator privileges for that)
• Rename this shortcut from "Acrobat.exe - shortcut" to "Adobe Acrobat DC" and close the window
• Again pin the icon on the taskbar.Please let me know if it worked.
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2 votes
An error occurred while saving the comment Adminahusain
(Software Engineer, Adobe)
commented
Sorry for the inconvenience caused to you. Kindly share with us specific details of the issue you are facing.
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1 vote
Marking this issue as resolved as there is no response from the user.
An error occurred while saving the comment Adminahusain
(Software Engineer, Adobe)
commented
Kindly share with us specific details of the issue you are facing.
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2 votes
Marking this issue as resolved as there is no response from the user.
An error occurred while saving the comment Adminahusain
(Software Engineer, Adobe)
commented
Sorry for the inconvenience caused to you. Could please share the following details:
1) Version of Adobe Reader you are using.
2) OS that you are using (Windows/ MAC) -
2 votes
Marking this issue as resolved as there is no response from the user.
An error occurred while saving the comment Adminahusain
(Software Engineer, Adobe)
commented
Sorry for the inconvenience caused to you. Could you please share the msi logs for the installation.
Please follow the steps below for creating msi logs
1) Enable msi logging as per https://support.microsoft.com/en-us/help/223300/how-to-enable-windows-installer-logging
2) Please clean %temp% and run the install again.
3) Share msi<xxxx>.log from %temp%.
Sorry for the inconvenience, we have fixed this issue in the latest version of Acrobat.
Please update to the latest version and let us know you still face the issue.