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Feature request / Bug report

Acrobat for Windows and Mac: Installation and Licensing

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"This feature is not included in your current Acrobat license" message even though my license is Pro

I just started getting "This feature is not included in your current Acrobat license" message even though my license is Pro. Not letting me combine files, organize pages, create PDFs, etc.

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Martha shared this idea  ·   ·  Report…  ·  Admin →
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  • Martha commented  ·   ·  Report

    Agreed that restarting had no effect. IT had to uninstall and reinstall to get it working again, but IDK if it was under the same license or a new one.

  • Martin Brule Jr. commented  ·   ·  Report

    I too have a user experiencing this. Her license has not expired as our renewal was back in January and therefore not even close to the next renewal where a license could expire. I have resolved this for another user by simply removing their Acrobat license in the Adobe Admin console and then assigning it back followed by having the user sign back into Acrobat with her Adobe ID. This seems to be an Adobe ID account sync issue that breaks licensing.

    Please advise on a fix.