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Feature request / Bug report

Acrobat for Windows and Mac: Installation and Licensing

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Problem activating.

I never received my lic key after signing up through my creative cloud.

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Kevin Shick shared this idea  ·   ·  Report…  ·  Admin →
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Need Info  ·  AdminTariq Ahmad Dar (Community Manager, Adobe) responded  · 

Hi Kevin,

I checked your subscription status and it seems normal at our end. And I see you have two machines activate with this Adobe ID. Would you let us know the current status at your end?

Thanks,
Tariq

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  • Kevin Shick commented  ·   ·  Report

    Ravi,

    I have signed in with my Adobe ID and it's not activating the purchased subscription.

  • AdminRavi (Admin, Adobe) commented  ·   ·  Report

    Have you purchased Acrobat Subscription? If yes then you won't get a key and signing in with your Adobe ID on which you have purchased subscription should activate the product and no key is required.