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Settings and activity

103 results found

  1. Problem: cannot check the box in pop-up when trying to sign in for Adobe Acrobat Pro DC any ideas???

    2 votes
    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Could you please share the error screen where your are not able to proceed further.
    Also have you tried restarting your system once?

  2. I just purchased CS6 Design & Web Premium but Acrobat Pro fails to install

    3 votes
    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Could you please try downloading installing Acrobat X pro from link https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

    Please also share the error summary to help debug the issue

  3. Daily vanishing of Adobe applications Manager

    2 votes
    2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Sudhir,

    Do you have an Acrobat DC subscription or a serial key?

    I would recommend you to uninstall Acrobat DC from your machine and download and install Acrobat DC from this location. https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

    After install you have to register the product once by signing in with your Adobe ID when prompted
    on launch.

  4. bought Adobe Acrobat Pro DC but still saying trial

    9 votes
    Under review  ·  6 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Please sign out from Acrobat and sign back in with your Adobe ID.

  5. New bug wont let me edit documents, ends up being best feature so far!!

    6 votes
    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    My sincere apologies that Acrobat DC is not working for you. Could you please clarify your exact workflow and the issue you are facing. For debugging we would require log files from your machine. it would be helpful if you could share the below files via any file server like Acrobat.com/dropbox

    amt3.log
    pdapp.log
    oobelib.log

    Logs location
    Win: "%temp%" folder
    Mac: ~/Library/Logs

    Regards
    Ravi

  6. pdf trial did not activate - already pre-existing annual purchaser

    2 votes
    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Please share your Adobe ID on which you have purchased subscription and trying to sign in Adobe.

    Regards
    Ravi

  7. eternal sign-in loop when trying to use send and track

    4 votes
    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Is the issue only with Send & Track and other features are working fine? Please try below steps

    sign out from creative cloud
    restart your machine
    Sign back in creative cloud app
    Launch Acrobat DC and execute your workflow

  8. renewal

    2 votes
    2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    You can go to accounts.adobe.com and change the settings

  9. Constantly have to sign in , its making me mad.....

    11 votes
    3 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi Ralf,

    Please ensure that there is no protection software on machine blocking Acrobat read/write calls to system locations.

  10. trial version despite creative cloud subscription

    5 votes
    Resolved  ·  6 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Please ensure that the machine is connected to internet and try signing out and resigning in in the creative cloud app.

  11. Problem: separate licenses needed for individual computers that dual-boot to Mac OS and Windows.

    2 votes
    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Wayne,

    Yes this is the expected behavior. Serial keys are different for Win and Mac and a single key won't work on both. I would recommend to switch to Subscription model where you can user a single subscription to work on both Win and Mac.

  12. Your message

    2 votes
    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi IIKKa,

    Could you please try signing out and signing in again from Acrobat Pro. Please ensure the machine is connected to internet before trying this.

  13. Does being signed in to Adobe Scan count as a PC installation for Adobe DC license?

    3 votes
    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi Chris,

    Signing into Adobe Scan app is not counted as an activation. Only signed PC installations are counted.
    I would recommend to selected deactivate all on the limit reached screen and try activating DC on both your PCs again and let me know if you face any issues

  14. subscription

    5 votes
    2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi Andrew,

    Can you please sign out from Acrobat and sign in again. Sign out option is available under "Help" drop down menu after a minute in Acrobat.

    If you still see the issue please send following log files from your machine to debug the issue.
    location on Windows : "%temp%" folder
    location on Mac : ~/Library/Logs

    files: amt3.log, oobelib.log & pdapp.log

    Regards
    Ravi

  15. I need to cancel my Acrobat Pro DC Subscription (one year).

    2 votes
    Resolved  ·  8 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    We are sorry that the product didn't work as per your expectation and its sad to let you go.
    Could you please let us know what didn't work for you and what was your expectation from Acrobat. May be we can help you with your issue or try to improve Acrobat on those lines

    If you want to discontinue , Please contact Adobe customer support.https://helpx.adobe.com/support.html#/top_products

    Regards
    Ravi

  16. Subscription & activation system is very very poor - wasted most of today with it

    12 votes
    5 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Apologies that it didn't work for you. I would like to help you in this issue.

    Can you please share which Acrobat DC subscription you have purchased Acrobat Pro or Acrobat Standard.
    Are you using this on a Windows machine or a Mac machine

    Regards
    Ravi

  17. WHY do I keep getting pop up ads for a free trial of document cloud on our PAID version of Acrobat Pro??

    3 votes
    3 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for reporting this issue. We will look into this on priority.
    Can you please let us know what kind of license do you have for Acrobat DC a subscription or a perpetual license.
    Is your Acrobat prompts that it is about to expire? Can you please share a screen shot of what message you are getting.

    Regards

  18. Fix it

    4 votes
    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi
    Can you please share a screen shot of what error you are getting.
    Also have you tried restating your system.

    Regards

  19. I downloaded the trial version of Acrobat Pro DC and the trail version overwrote my Acrobat Pro XI without requesting my permission. I had

    3 votes
    3 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Please share following information to help analyze the issue you are facing

    1. Is Acrobat XI uninstalled from your machine when you installed trial version of DC?
    2. Was yous Acrobat XI serialized with a serial key or is running with a subscription license?
    3. How you downloaded and installed Acrobat DC ?

    Regards

  20. Adobe DC Freezes when opens/signs into CC

    7 votes
    Need Info  ·  3 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Apologies that Acrobat is not working out for you. Can you please share the following log files from your machine to help analyze the issue you are facing. These files would be present at "~/Library/Logs/" folder on your Mac.

    oobelib.log
    amt3.log
    pdapp.log

    Regards

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