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Acrobat for Windows and Mac: Installation and Licensing

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trial version despite creative cloud subscription

I have a creative cloud subscription but all my apps changed to "start 7-day trial" or "buy now". Even a complete uninstall of all apps and creative cloud app followed by a fresh install did not solve the problem. Also my Adobe Acrobat X has been uninstalled without my approval.

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Friederike shared this idea  ·   ·  Report…  ·  Admin →
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  • Patricia commented  ·   ·  Report

    This says resolved, how was it resolved...I don't see that in the text below

  • Rocky commented  ·   ·  Report

    Same here. Ive signed out and signed in, used the host file cleaner, uninstalled reinstaleed etc.... All to NO AVAIL... I hate you

  • Anonymous commented  ·   ·  Report

    Same thing. Around the world to se adobe when I pay $26.99 per month on Creative Cloud

  • Friederike commented  ·   ·  Report

    Just a follow up: I ended up using the chat feature to contact Adobe and a technician then remotely fixed the issue by deleting and changing some files on my laptop.

  • AdminRavi (Admin, Adobe) commented  ·   ·  Report

    Hi

    Please ensure that the machine is connected to internet and try signing out and resigning in in the creative cloud app.

  • Anonymous commented  ·   ·  Report

    I have the exact same problem with the trial mode persisting despite having an active subscription.