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45 results found

  1. Please add the ability to set defaults for the Share feature, So that Send as Attachment can be set as the default

    34 votes

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    53 comments  ·  Acrobat for Windows and Mac » Share & Collaboration  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Thanks for your feedback!
    We are looking into the issue and will let you know once we have a solution.

    Regards,
    Arvind

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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Thanks for your feedback!
    We are looking into it and will get back to you once we have a solution.

    Regards,
    Arvind

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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Thanks for the feedback!
    We are looking into it. We will update you once we have a solution.

    Regards,
    Arvind

  2. Re-enable emailing without saving first!!!

    11 votes

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    7 comments  ·  Acrobat for Windows and Mac » Share & Collaboration  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Thanks for the feedback!
    We are looking into it. We will update you once we have a solution.

    Regards,
    Arvind

  3. Email PDF file on a mac using Microsoft Outlook

    2 votes

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    Resolved  ·  6 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,
    Apologies for late response!

    We did some investigation at our end and want to see if a workaround below solves the issue.
    Could you please follow the steps below-

    1. Quit Acrobat
    2. Open Finder on Mac
    3. Go to the folder: /private/var/folders (See snapshot1 for reference)
    4. In Search section on top right of Finder window type “SendMail” Note: Highlight “folders” option in Search bar (See snapshot2 for reference)
    5. Note the path of this "SendMail" folder should be under "/private/var/folders/..." and the remaining path will not be constant and is created using hash hence we can’t provide exact path(See snapshot3 for reference)
    6. Delete this folder.
    7. Launch Acrobat and try the workflow where you are facing the issue.

    Let us know if this resolves the issue.

    Regards,
    Arvind

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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Hi,
    Apologies for late response!
    Could you please check if the default email reader is set as "Microsoft Outlook" if you want PDF to be attached into Outlook-
    To check this info please follow the steps:
    -Open "Mail" on your Mac
    -Goto "Mail>>Preferences" and make sure it shows Default email reader to be "Microsoft Outlook" if not change it and then try

    Kindly let us know if it helps.

    Regards,
    Arvind

  4. Right-click > Mark as Checked

    3 votes

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    Resolved  ·  4 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,

    Please note that a new keyboard shortcut has been introduced in Adobe Acrobat DC to add Checkmark. the shortcut is "Shift+k".
    Please follow the steps-
    -Open any PDF and load comment app
    -Select one or more comments
    -Now press the keys "Shift+k"
    Checkmarks will be added to the selected comments.
    Same keyboard shortcut is used to remove the checkmarks if the comments already checkmarked.

    Please let us know if it helps.

    Regards,
    Arvind

  5. Keyboard command to APPLY a stamp to a page

    2 votes

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,
    Currently there is no key to apply stamp on the page but if you pin your selected stamp applying it on the pages will be a bit easier.
    Please find the steps:
    -Open a PDF and load comment app
    -Select the stamp you want to use(it gets selected, don't click anywhere on the page)
    -Click on "Keep tool selected" to pin the stamp

    From here you need to scroll and click on the pages where stamp needs to be applied. Please let us know if it helps.

    Regards,
    Arvind

  6. Filter comments by color

    2 votes

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    Resolved  ·  4 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Hi Martina,
    Thanks for the info!
    Kindly note that this option is available in only Adobe Acrobat DC

    Regards,
    Arvind

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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Hi Martina,
    Thanks for writing to us!
    Could you please let us know the vesrion of Adobe Acrobat you are using?

    Actually, this feature already exists in Adobe Acrobat.
    You can filter comments by these simple steps:
    -Open any PDF and load comment app.
    -Click on the filter icon in the RHP comment list and and the choose the color you want, please see the snapshot for reference.

    Please let us know if it helps or you need more info.

    Regards,
    Arvind

  7. Freehand Highlighter

    7 votes

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    Need Info  ·  4 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,
    We are not able to reproduce the issue at our end, able to highlight in non-OCR'd files.
    Please let us know the following info to nail down the issue-
    -Adobe Acrobat version
    -System (Mac/Win 7/Win 8/Win 10)?
    -If the issue is file specific?

    Regards,
    Arvind

  8. Comment Arrow

    2 votes

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,
    Could you please mention the steps so that we can try to reproduce the issue locally.

    Regards,
    Arvind

  9. How can I look at previous versions of a PDF in Adobe Acrobat Pro DC?

    2 votes

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,
    Which older version of file do you need to check?
    Could you please elaborate the query?

    Regards,
    Arvind

  10. Comment popup text very difficult to Select and Copy to clipboard

    12 votes

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    Need Info  ·  8 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,
    We are not able to reproduce the issue locally.
    Could you please provide the following info so to dig deeper-
    -Adobe Acrobat version?
    -System used?
    -If the issue reproduces with all files or some specific ones?
    -If you can provide us a test file?

    Meanwhile, could you please also try to select an copy them from RHP comment list and see if it helps.

    Regards,
    Arvind

  11. Please provide a Preference to condense the Comments panel

    47 votes

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    Under review  ·  4 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Hi,
    Thanks for your reporting the issue!
    We have added this into our backlog, will look into this.

    Regards,
    Arvind

  12. Comment list takes too long to load

    166 votes

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    69 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    Need Info  ·  AdminArvind Yadav (Admin, Adobe) responded

    Hi All,

    We have provided a registry protected fix, some users confirmed that this worked for them.
    Could you please try this at your end as well and let us know your feedback?
    Kindly make sure you are on the latest DC build(20.012.20043) and then follow the steps from the attached word file: “Steps.docx”.

    Regards,
    Arvind

    An error occurred while saving the comment
    AdminArvind Yadav (Admin, Adobe) commented  · 

    Hi steph@sheditorial.co.uk,
    Could you please provide the PDF if possible so that we can try it at our end.

    Regards,
    Arvind

  13. BUG: DC PRO crash while highlighting and comments on scanned hand written notes document

    3 votes

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    Planned  ·  2 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,
    Apologies for the inconvenience to you!
    We have added this issue into our backlog, will look into it.
    We will update you once we plan to deliver the fix.

    Regards,
    Arvind

  14. Adobe Standard XI huge downgrade

    5 votes

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,
    Thanks for your feedback!
    We will try to reproduce the issue at our end.
    Will get back to you.

    Regards,
    Arvind

  15. what is the shortcut for undo comment ..

    3 votes

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,
    Apologies for late response!
    Please find the shortcuts for undo/redo
    -For undo: on Windows ctrl+z and on Mac cmd+z
    -For redo : on Windows ctrl+shift+z and on Mac cmd+shift+z

    Please let us know if it helps or you need more info.

    Regards,
    Arvind

  16. Remove extra spacing and lock icon from annotations (Comments) pane

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,

    Thanks for bringing this issue to our notice. Your valuable feedback helps us improving our product. We discussed about this particular issue and we do not have any plans to work on it in immediate future. However, we’ll have it in our radar and might revisit at an appropriate time in future.

    You can remove the lock icon by the below steps:
    -Select the comments in RHP comment list
    -Right click and select "Properties"
    -Untick the checkbox "Locked" if it is already ticked.

    I hope it helps. Please let us know if you need more info.

    Regards,
    Arvind

  17. Text Call Out from Comment Section incorrectly moves with arrow keys.

    1 vote

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,

    Thanks for reporting the issue!
    We have added this into our backlog, will look into it.

    Regards,
    Arvind

  18. Korean comment does not work properly

    1 vote

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    4 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    Resolved  ·  AdminArvind Yadav (Admin, Adobe) responded

    Hi,

    Adobe Acrobat and Reader official update (20.013.20064) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.
    More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

    Please try it out and let us know your feedback!
    Thanks for your patience and support!

    Regards,
    Arvind

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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,
    Apologies for the inconvenience caused to you!
    Please let us know if it was a break from earlier releases of Acrobat?
    Also let us know the following info-
    -System used Win/Mac with version details
    -Version of Adobe Acrobat

    Meanwhile we will try to reproduce it locally at our end.

    Regards,
    Arvind

  19. Adobe Acrobat Pro for Mac CRASHES and cannot find moved or renamed PDF files, or files with highlighted text (yellow fluorescent marker)

    3 votes

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    Need Info  ·  3 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,
    Apologies for late response!
    Actually we are not able to reproduce the crash issues(points-1,2) locally. But issues mentioned in steps-3,4 are getting reproduced here aw well. We have taken a note a and will update you on these.

    For crash issues, could you please provide crash logs so that we can look into these as well.
    To provide the logs, please follow the steps:
    -when Acrobat crashes on your mac, it will prompt. Click on "Report"
    -Copy all the logs under "Problem Details and System Configuration"
    -Paste the above logs in word file and send this to us, you can directly mail the above logs to me: arviyada@adobe.com

    Regards,
    Arvind

  20. Save As Archive Copy is not working correctly

    1 vote

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    Resolved  ·  3 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    AdminArvind Yadav (Admin, Adobe) commented  · 

    Hi,
    Could you please answer Aduait's query?
    Actually we are not able to reproduce the issue locally so could you please elaborate the steps and observation to nail down the issue?

    Regards,
    Arvind

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