BUG: DC PRO crash while highlighting and comments on scanned hand written notes document
Brand new Win 10 Surface Book with everything updated including Acrobat. When highlighting and adding comments to a scanned handwritten document, DC PRO crashed and hours of work were lost as the file I was working on was not in the temporary saved files. In troubleshooting, I found that auto-save to temporary files was not turned on in preferences. I am used to working with MS Word which automatically saves every document you have opened and changed and I assumed Adobe would do likewise. I have not had a crash like this on DC PRO like many others have reported but after reading the reports I will be saving the file I am editing myself every 5 minutes along with the temporary file auto save which is now activated. It seems absurd that an expensive program like this does not allow recovery of documents in event of a crash. NONSENSE! I would send an error report but none was even generated. How do you expect to prevent problems like this in future if the program does not even produce an error report? Again, pure nonsense.
Same just happened to me. Hours worth of work. Gone. Too late tonight to start over. Ridiculous.
AdminArvind Yadav (Admin, Adobe) commented
Apologies for the inconvenience to you!
We have added this issue into our backlog, will look into it.
We will update you once we plan to deliver the fix.