Uwe Laubender

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    11 comments  ·  Acrobat for Windows and Mac » Accessibility  ·  Flag idea as inappropriate…  ·  Admin →
    Uwe Laubender supported this idea  · 
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    Uwe Laubender commented  · 

    Hi Ahusain,
    tried uninstalling, reinstalling Acrobat Pro DC with the CC Desktop app. Still I am not able to install the update.

    Next step: Will try to set the registry key as you suggested.

    Will come back to report if all went well.

    Thanks,
    Uwe Laubender
    ( ACP )

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    Uwe Laubender commented  · 

    Hm, maybe you should know that I changed the language of Acrobat Pro DC from German to English and also saved some new Preflight profiles. Could that be the problem with the update process?

    Also: I'm currently signed in with the Adobe Forum with a different Adobe ID than my CC Account is running. Could that be the core problem?

    Regards,
    Uwe Laubender
    ( ACP )

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    Uwe Laubender commented  · 

    Ammar wrote in this other thread:
    " If your product is not already updated, you can manually do so from within the product. Click on the menu Help-> Check for updates."

    Tried that and the "update failed". Got exactly that error message.
    Went to: https://helpx.adobe.com/acrobat/kb/update-errors-acrobat-reader-windows.html

    There was no specific error number. I'm on Creative Cloud. The helpx page is for perpetual versions only, I think.

    Should I uninstall Acrobat Pro DC and reinstall through the Creative Cloud Desktop App?

    German Windows 10 machine.

    Regards,
    Uwe Laubender
    ( ACP )

    Uwe Laubender shared this idea  · 
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