Uwe Laubender
My feedback
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6 votes
Uwe Laubender supported this idea ·
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33 votes
Hi,
I have escalated the issue to the Engineering Team and will get back to you once I get an update on this.Thanks
RachitUwe Laubender supported this idea ·
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1 voteNeed Info · 4 comments · Acrobat for Windows and Mac » Installation and Licensing · Flag idea as inappropriate… · Admin →
An error occurred while saving the comment An error occurred while saving the comment Uwe Laubender commented
Hm, maybe you should know that I changed the language of Acrobat Pro DC from German to English and also saved some new Preflight profiles. Could that be the problem with the update process?
Also: I'm currently signed in with the Adobe Forum with a different Adobe ID than my CC Account is running. Could that be the core problem?
Regards,
Uwe Laubender
( ACP )An error occurred while saving the comment Uwe Laubender commented
Ammar wrote in this other thread:
" If your product is not already updated, you can manually do so from within the product. Click on the menu Help-> Check for updates."Tried that and the "update failed". Got exactly that error message.
Went to: https://helpx.adobe.com/acrobat/kb/update-errors-acrobat-reader-windows.htmlThere was no specific error number. I'm on Creative Cloud. The helpx page is for perpetual versions only, I think.
Should I uninstall Acrobat Pro DC and reinstall through the Creative Cloud Desktop App?
German Windows 10 machine.
Regards,
Uwe Laubender
( ACP )Uwe Laubender shared this idea ·
Hi Ahusain,
tried uninstalling, reinstalling Acrobat Pro DC with the CC Desktop app. Still I am not able to install the update.
Next step: Will try to set the registry key as you suggested.
Will come back to report if all went well.
Thanks,
Uwe Laubender
( ACP )